Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

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Connect Rentals

Equipment rental agency · Tyler, TX · reviewed since 2023

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%99+30.5Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#1 of 13 fence rentalPosition by Experts Score among all companies we track in this category. · better than 100%
5.0 ★★★★★ 46 Google reviews · 20 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review
📞 Call (903) 600-4800Request a call backWebsite ↗

Connect Rentals at a glance

Google reviewers rate Connect Rentals five stars based on forty-six reviews, with no owner responses recorded. Customers consistently highlight the agency's competitive pricing, lack of hidden fees, and well-maintained equipment suitable for construction tasks. Recurring themes include helpful and knowledgeable staff, prompt service, and flexibility with last-minute requests or schedules. The reviews indicate a focus on ease of dealing with the company and reliable same-day delivery options for various machinery needs.

  • Google rating: 5.0 out of 5 from 46 reviews (100% five-star).
  • Reviews on this page: 46 Google reviews (43 with written comments, 3 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: October 26, 2026.
  • Service: Fence Rental Company serving Tyler, Texas.

Data from Google, last updated November 8, 2026.

Score profile vs other fence rental

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction99Reliability99Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 99 (median 93)Reliability: 99 (median 99)Momentum: 100 (median 100)
Connect RentalsFence Rental median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Connect Rentals: 99/100 on this factor. Category median: 93.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Connect Rentals: 99/100 on this factor. Category median: 99.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 91.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Connect Rentals: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 82.–
–

Bar = this company · dark tick = category median.

Star ratings

46 Google reviews we collected

  • 5 stars46100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 43 written reviews

  • Praise60100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1830%
  • Quality & results1322%
  • Communication813%
  • Price & value813%
  • Speed & response712%
  • Would recommend610%

What customers talk about

We read 43 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Once I arrived to pick up the equipment I was treated by a very knowledgeable and helpful staff.”
  • “Excellent people, excellent service, highly recommend!”
  • “They answered all my questions and handled all my needs.”
  • “Very helpful staff, no hidden fees, very competitive prices”
  • “Awesome people to talk to, they get you taken care of quickly.”
  • “Super easy to work with, we highly recommend their company.”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

PerryLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I rented a scissor man lift from Connect recently. The equipment worked fabulous their prices were straightforward and competitive and the staff was event better! Thank you Connect!

tori6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Worked around our schedule and last minute pick up! Staff super helpful and friendly! DEFINITELY RECOMMEND!!!!

Kenneth5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Called two other rental companies here in Tyler for a trencher. Read the reviews for Connect and gave them a call. Sure glad I did! Their price was 10% less than the others and they provided a trailer at no additional cost. Once I arrived to pick up the equipment I was treated by a very knowledgeable and helpful…

Jacob1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Really nice equipment. Perfect location outside the loop. Guys are prompt and professional.

robert2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

These guys are simply the best around… great prices and fully stocked with anything you need to get the job done right!! Can’t beat the Same day delivery!!

Daniel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Awesome people to talk to, they get you taken care of quickly.And everything's faster ready to go.I would highly suggest getting equipment from them

Compare with

Photos

Customer reviews

5.0 ★★★★★ 46 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Perry PLocal Guide · 18 reviewsTotal number of Google reviews Perry has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I rented a scissor man lift from Connect recently. The equipment worked fabulous their prices were straightforward and competitive and the staff was event better! Thank you Connect!

Derek Orr4 reviewsTotal number of Google reviews Derek has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great customer service and excellent equipment quality.

J. Blake Hobbs7 reviewsTotal number of Google reviews J. has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Exceptional service. Easy to deal with. Great process

Travis BaggettLocal Guide · 11 reviewsTotal number of Google reviews Travis has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent company easy to deal with and great for contractors

tori finley6 reviewsTotal number of Google reviews tori has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Worked around our schedule and last minute pick up! Staff super helpful and friendly! DEFINITELY RECOMMEND!!!!

Kenneth Gooldy5 reviewsTotal number of Google reviews Kenneth has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Called two other rental companies here in Tyler for a trencher. Read the reviews for Connect and gave them a call. Sure glad I did! Their price was 10% less than the others and they provided a trailer at no additional cost. Once I arrived to pick up the equipment I was treated by a very knowledgeable and helpful staff. They answered all my questions and handled all my needs. As I was leaving I thought to myself “That was a nice experience and easy people to deal with”. Give them a call if you are needing rental equipment, I will again!

Jacob Souder1 reviewTotal number of Google reviews Jacob has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Really nice equipment. Perfect location outside the loop. Guys are prompt and professional.

robert goodner2 reviewsTotal number of Google reviews robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

These guys are simply the best around… great prices and fully stocked with anything you need to get the job done right!! Can’t beat the Same day delivery!!

William Nic Minnis2 reviewsTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They amazing helpful and cheapest in town

Daniel Gillam3 reviewsTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Awesome people to talk to, they get you taken care of quickly.And everything's faster ready to go.I would highly suggest getting equipment from them

Connect Rentals on Google Maps →

Business details