Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Google reviewers rate ConnectPay Payroll Services 4.9 out of 5 based on 84 reviews, with the owner responding to 45% of them. Customers frequently highlight smooth onboarding, detailed reporting, and responsive account managers who simplify complex payroll and compliance tasks. Recurring themes include professional communication, timely support, and favorable pricing compared to larger competitors. One low-star review criticized a decline in service quality and communication following an acquisition, noting difficulties with instruction adherence.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
84 Google reviews we collected
Phrases our text analysis found in 74 written reviews
How often each topic comes up in the written reviews
We read 74 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ruth Ann is very professional and resolved all concerns that I had in a timely manner.”
“My payroll specialist Kate is knowledgable, efficient and always ready to go the extra mile.”
“I would highly recommend Connect Pay for any Companies Payroll needs.”
“She made setting up payroll for my small business easy and has been incredibly responsive, thorough, and a pleasure to work with.”
“She was extremely pleasant from the beginning and patiently walked me through the steps I had to take.”
“Timely accurate calculations, fair pricing, but most importantly the communication is just awesome.”
“She has earned my full trust and I feel very secure working with her.”
praise complaint · found by our text analysis, Google review wording unchanged.
As a company who has had bad luck with a few payroll companies, we chose Connect Pay. Our transition into this company has been smooth. Our point person (Michele Smith) has been wonderful with getting us set up and trained. She has been a pleasure to work with. I would highly recommend Connect Pay for any Companies Payroll needs.
Ruth Ann is very professional and resolved all concerns that I had in a timely manner.
As the owner of a professional services firm, I appreciate the quality of service and family feel of ConnectPay. They've supported us for years and are a pleasure to work with to manage the complex world of payroll and compliance.
Switching payroll companies can be stressful. This is my 7th year with ConnectPay. My payroll specialist Kate is knowledgable, efficient and always ready to go the extra mile. She makes it easy for sure.
I have been working with Kate for a few years now, she has been knowledgeable, friendly, and professional. I would highly recommend working with Kate and the connect pay team!
ConnectPay has been wonderful to work with! Onboarding with Michelle Smith was smooth and hassle-free. While the Relay app is simple and straightforward, ConnectPay takes care of all our payroll processing so we can stay fully hands-off. Our bookkeeper really appreciates their detailed reports, which made a big…
4.9 ★★★★★ 84 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Everyone that I have dealings with at ConnectPay have been absolutely fabulous!
Thank you, Tanya! We love being you partner in payroll.
Very easy to use!
Thank you!
As a company who has had bad luck with a few payroll companies, we chose Connect Pay. Our transition into this company has been smooth. Our point person (Michele Smith) has been wonderful with getting us set up and trained. She has been a pleasure to work with. I would highly recommend Connect Pay for any Companies Payroll needs.
Thank you for sharing your experience! We're so glad to hear that your transition to ConnectPay has been smooth and that Michele has made the setup and training process a positive one. We appreciate your kind words and recommendation, and we look forward to continuing to support your payroll needs!
Ruth Ann is very professional and resolved all concerns that I had in a timely manner.
Thank you! We are so happy to hear that Ruth Ann has helped your business. We so appreciate the kind recommendation!
As the owner of a professional services firm, I appreciate the quality of service and family feel of ConnectPay. They've supported us for years and are a pleasure to work with to manage the complex world of payroll and compliance.
Tom, thank you for your kind words and for trusting ConnectPay over the years! We’re so glad our team has been able to provide the personal service and support you need while making payroll and compliance a little easier to manage. We truly appreciate your continued partnership!
Switching payroll companies can be stressful. This is my 7th year with ConnectPay. My payroll specialist Kate is knowledgable, efficient and always ready to go the extra mile. She makes it easy for sure.
Thank you!
I have been working with Kate for a few years now, she has been knowledgeable, friendly, and professional. I would highly recommend working with Kate and the connect pay team!
Matthew, thank you for the wonderful review! We’re so glad to hear that Kate’s knowledge, professionalism, and friendly service have made such a positive impression over the years. We truly appreciate your recommendation and are grateful to have you as part of the ConnectPay community!
ConnectPay has been wonderful to work with! Onboarding with Michelle Smith was smooth and hassle-free. While the Relay app is simple and straightforward, ConnectPay takes care of all our payroll processing so we can stay fully hands-off. Our bookkeeper really appreciates their detailed reports, which made a big difference from our previous provider. Choosing them was definitely the right move.
Thank you so much, Erjon! We’re glad to hear Michelle made your onboarding experience smooth and hassle-free and that ConnectPay has made payroll easier for both you and your bookkeeper. Providing a simple, hands-off payroll experience with the reporting you need is exactly what we strive for. We truly appreciate you choosing ConnectPay and are happy to have you with us!
Katie is amazing. Payroll seemed so daunting to us before, and they make it so easy. We also were paying one of those larger corporations, and the pricing and service here are both so much better. I could not recommend ConnectPay enough!!
Thank you, Jeffrey! We love hearing that Katie and the team have made payroll feel easy and taken some of that stress off your plate. We’re also glad you’ve found the service and pricing to be a better fit for your business. Your recommendation means a lot to us—thank you for choosing ConnectPay!
Kate Dupree has been a fantastic resource and account manager. She made setting up payroll for my small business easy and has been incredibly responsive, thorough, and a pleasure to work with. I really appreciate her support and highly recommend her and ConnectPay
Thank you for the wonderful review, Andrew! We’re so glad to hear that Kate made setting up payroll easy and has continued to provide responsive and thorough support. We’ll be sure to share your kind words with her. We truly appreciate your recommendation and are grateful to have you as part of the ConnectPay community!
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
