Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Google reviewers rate ConnectPay Payroll Services 4.9 out of 5 based on 67 reviews, with the owner responding to 40 percent of them. Customers frequently praise the company for handling weekly or biweekly payroll seamlessly, noting that staff members are responsive, knowledgeable, and quick to answer questions regarding taxes or compliance. While most feedback highlights professional communication and accurate processing, a pattern of criticism in low-star reviews describes instances where paychecks arrived late, were missing, or contained incorrect hours.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Bar = this company · dark tick = category median.
67 Google reviews we collected
Phrases our text analysis found in 64 written reviews
How often each topic comes up in the written reviews
We read 64 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jessica does so much to help us and we value her high-quality professional service to our organization.”
“We appreciate Jessica's fast response, practical solutions, and sense of humor.”
“Kathy Grogan has been my go-to over the last few years and she is delightful to work with.”
“Her professionalism, reliability, and excellent service are greatly appreciated.”
“Whether it's payroll, HR, or compliance-related issues, she takes the time to explain everything clearly and makes sure we have the information we need.”
“They are affordable compared to other services and they are extremely personable, attentive, and respectful in all that they do.”
“I truly appreciate how reliable and supportive she has been, and I highly recommend her to anyone looking for outstanding payroll support.”
praise complaint · found by our text analysis, Google review wording unchanged.
ConnectPay Littleton is AMAZING! Making biweekly payroll so easy! Especially Molly Balulescuis a pleasure to work with always there to answer any questions or help in any way!! Highly Recommend!
Payroll week after payroll week, we give our highest five-star rating to ConnectPay and specifically our rep, Jessica Valiton! Jessica does so much to help us and we value her high-quality professional service to our organization. We appreciate Jessica's fast response, practical solutions, and sense of humor.…
My small business uses ConnectPay for our payroll and we couldn’t be happier with their service!
We have been working with ConnectPay for many years now and they run a seamless payroll process for our business. They are always quick to help with ad-hoc queries too. Thank you in particular to Kathleen Grogan!
Kathy, our payroll specialist, is great to work with and responds to my questions quickly.
I have being using ConnectPay since 2018 and have not had one issue to date. Kathy Grogan has been my go-to over the last few years and she is delightful to work with. I would highly recommend this payroll company for any business large or small as they know how to take care of their clients and the customer service is second-to-none. Matt
4.9 ★★★★★ 67 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
ConnectPay Littleton is AMAZING! Making biweekly payroll so easy! Especially Molly Balulescuis a pleasure to work with always there to answer any questions or help in any way!! Highly Recommend!
Payroll week after payroll week, we give our highest five-star rating to ConnectPay and specifically our rep, Jessica Valiton! Jessica does so much to help us and we value her high-quality professional service to our organization. We appreciate Jessica's fast response, practical solutions, and sense of humor. Jessica and the rest of the ConnectPay support team go above and beyond to serve us, and all of us on PPAL's leadership team appreciate it!
Thank you, Lynn, for your wonderful review and continued trust in ConnectPay! We're thrilled to hear that Jessica consistently provides the responsive, professional, and personable service you deserve. We'll be sure to share your kind words with her and the rest of our support team. We truly appreciate the opportunity to support PPAL and look forward to many more successful payroll weeks together!
My small business uses ConnectPay for our payroll and we couldn’t be happier with their service!
Thank you for your wonderful review! We're so glad to hear that you're happy with ConnectPay and the service our team provides. Supporting small businesses like yours is what we're all about, and we truly appreciate your trust in us. We look forward to continuing to make payroll easy for your business!
We have been working with ConnectPay for many years now and they run a seamless payroll process for our business. They are always quick to help with ad-hoc queries too. Thank you in particular to Kathleen Grogan!
Thank you, Amanda! We truly appreciate your continued trust in ConnectPay over the years. We're happy to hear that our team has made payroll seamless for your business and is always there when you need assistance. We'll be sure to share your kind words with Kathleen. Thank you for being a valued client!
Kathy, our payroll specialist, is great to work with and responds to my questions quickly.
Thank you, Ashley, for the wonderful review! We’re so glad to hear that Kathy has been responsive and helpful in supporting your payroll needs. We truly appreciate your feedback and are grateful to have you as a ConnectPay client!
I have being using ConnectPay since 2018 and have not had one issue to date. Kathy Grogan has been my go-to over the last few years and she is delightful to work with. I would highly recommend this payroll company for any business large or small as they know how to take care of their clients and the customer service is second-to-none. Matt
Matt, thank you for sticking with ConnectPay since 2018 and for taking the time to share such a thoughtful review! It’s fantastic to hear that you’ve had such a positive experience over the years and that Kathy has been a trusted go-to for you. We’ll definitely pass along your kind words to her. We really appreciate your recommendation and your continued partnership!
Connect pay USA has been a great company for me and my husbands small cafe:) Michelle Sabo has been very patient and accommodating to us in all aspects of the business! I call her on a tax question, she calls right back!!! Learning the relay platform, took me a bit, but Michelle stuck right with me on the phone…. I think it was at least an hour…. But we got it done;) Thank you Michelle!!!
Thank you so much for the kind words, Julie! We’re thrilled to hear that Michelle has been so patient, responsive, and supportive as you and your husband manage your cafe. Whether it’s answering a tax question or spending the extra time to walk through the Relay platform, we’re always happy to help make things a little easier. We’ll be sure to share your wonderful feedback with Michelle!
I always make a point to speak to Kathleen Grogan. She is courteous and on point for whatever issue I have or change I need to our payroll.
Thank you, Carmen, for the wonderful review! We’re so glad to hear that Kathleen has consistently been courteous, helpful, and on top of whatever payroll needs come her way. We’ll be sure to share your kind words with her. We truly appreciate your continued trust and support!
Michelle Sabo from ConnectPay has supported us for the past several years, and she has consistently been responsive, helpful, and accurate. She is always quick to answer our questions, provides clear guidance, and ensures our payroll needs are handled correctly and on time. Her professionalism, reliability, and excellent service are greatly appreciated. It has been a pleasure working with her.
Thank you, Patricia! We’re so glad to hear that Michelle has provided you with responsive, reliable, and accurate support over the years. We’ll be sure to share your kind words with her. We truly appreciate your continued trust in ConnectPay and look forward to supporting you for years to come!
Kathy Grogan and ConnectPay have been taking care of my business since 2019 and I and very happy with Kathy's prompt attention and excellent service!
Craig, thank you for trusting ConnectPay with your payroll since 2019! We’re so glad to hear that Kathy’s prompt attention and excellent service have made such a positive impact on your experience. We truly appreciate your continued partnership and look forward to supporting your business for many years to come!
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
