Roofing contractor · Memphis, TN · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#33 of 71 gutter cleaningiPosition by Experts Score among all companies we track in this category. · better than 54%
5.0★★★★★633 Google reviews · 24 photos
98%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$15ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate ContractingPRO five stars based on 633 reviews, noting that the owner responds to every comment. Customers frequently praise the company for punctuality, clear communication, and competitive pricing across roofing, siding, and window installation services. Recurring themes include detailed progress updates via text and thorough cleanup after projects. One low-star review criticized material durability and alleged dishonesty regarding inspection follow-ups, though the overall sentiment remains positive regarding workmanship quality.
Google rating: 5.0 out of 5 from 633 reviews (98% five-star).
Reviews on this page: 633 Google reviews (570 with written comments, 52 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
ContractingPROGutter Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ContractingPRO: 95/100 on this factor. Category median: 95.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ContractingPRO: 95/100 on this factor. Category median: 96.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ContractingPRO: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ContractingPRO: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ContractingPRO: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ContractingPRO: 100/100 on this factor. Category median: 94.A
100
Bar = this company · dark tick = category median.
Star ratings
633 Google reviews we collected
5.0of 5
5 stars61998%
4 stars81%
3 stars20%
2 stars00%
1 star41%
Praise vs complaints
Phrases our text analysis found in 570 written reviews
98%praise
Praise1,17998%
Complaints222%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price4035%
Reasonable7263%
Overpriced11%
Not sure22%
$15k+432% vs typical gutter cleaning
Middle half of what 83 customers paid ($5.3k–$25k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude28424%
Quality & results23920%
Would recommend19216%
Speed & response18315%
Communication13912%
Price & value968%
Honesty & trust686%
What customers talk about
We read 570 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…home in Fayette County to quote siding repair and paint, and he was knowledgeable, professional, and easy to work with the entire time.…”
“We had a great experience having exterior home fascia and siding repairs done.”
“Their materials come apart in months, they have sloppy work, and are not honest.”
“If you need a solid quote and a company that actually takes care of your home, I highly recommend getting in touch with Contracting Pro.”
“We recommend them without reservation!”
“May I add super quick with the appointment and with laying my gorgeous roof!”
“Even when weather conditions impacted the schedule, they kept us well-informed about delays and were right back on track when the weather cleared.”
“…siding repair and paint, and he was knowledgeable, professional, and easy to work with the entire time.…”
“Contracting Pro did an exceptional job in a timely manner at a competitive price.”
“Working with this company is one huge overpriced disappointment.”
“He’s honest, trustworthy, polite and very friendly and pleasant to work with.”
“In none of this review is dishonest or misspoken.”
People customers mention
Noah27 reviews
Eli25 reviews
Lowell23 reviews
Robert23 reviews
Hinte18 reviews
Jeremy17 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired ContractingPRO for 8 kinds of job. Pick one to see what they paid and said.
CCorbinLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
I can’t say enough good things about Hunter and Contracting Pro. This week He came out to our home in Fayette County to quote siding repair and paint, and he was knowledgeable, professional, and easy to work with the entire time. If you need a solid quote and a company that actually takes care of your home, I highly…
Paid $5,000–10,000Reasonable price
CCrystal2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Jeremy was very informative and helpful! Everything was explained clearly, and I gained a better understanding of the roofing process, available options, and what to expect moving forward. Jeremy was professional, knowledgeable, and took the time to answer all my questions.
Paid $10,000–15,000Great priceRoof repair
TTinaLocal Guide · 5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
ContractingPRO replaced the siding on 2 gables, front porch and around the chimney with Hardie board siding. The whole process went very smoothly, starting with the consultation with Thomas. He was very informative and gave me a few options for our project. Once we decided on the option that worked best for us…
Paid $5,000–10,000Reasonable priceService not listed
Aandrew5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Great team, but high praises toThomas, he was amazing throughout the project took into account all my concerns.I can’t speak one negative thing about the crew or company in general. Very pleased with the price and the quality of work done. Would recommend to anyone for any project big or small.
Paid $20,000–25,000Great priceService not listed
SShirley8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had a vision for my home -- siding, farmhouse look, and a welcoming entrance. All of that was accomplished, and it was done very quickly. Now I'm waiting for the painter -- suggested by the "pros." I couldn't be happier!!
Paid $15,000–20,000Reasonable price
EElise9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We had a great experience having exterior home fascia and siding repairs done. From a prompt response to my initial inquiry, the team showing up on time to do the job, the Project Manager walking through to make sure everything was up to quality and making sure we were satisfied with the job. They even went above…
I can’t say enough good things about Hunter and Contracting Pro. This week He came out to our home in Fayette County to quote siding repair and paint, and he was knowledgeable, professional, and easy to work with the entire time. If you need a solid quote and a company that actually takes care of your home, I highly recommend getting in touch with Contracting Pro. Hunter, thank you for making the whole process seamless from start to finish.
Price assessment: Reasonable price
Price: $5,000–10,000
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Tieraney TateLocal Guide · 61 reviewsiTotal number of Google reviews Tieraney has written across all businesses on Google Maps, not just this one.
They did a wonderful job on my roof, both times! They were very nice and professional. May I add super quick with the appointment and with laying my gorgeous roof!
Services: Roof repair for storm & wind damage, Gutter installation
Response from the owner · a week ago
Thanks Tieraney! There’s no bigger compliment than a customer who calls us back, so hearing that both the appointment and the install moved quickly means a lot. We’re so glad you love how the new roof turned out. Thank you for trusting the ContractingPRO team again!
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Crystal Newson2 reviewsiTotal number of Google reviews Crystal has written across all businesses on Google Maps, not just this one.
Jeremy was very informative and helpful! Everything was explained clearly, and I gained a better understanding of the roofing process, available options, and what to expect moving forward. Jeremy was professional, knowledgeable, and took the time to answer all my questions.
Price assessment: Great price
Price: $10,000–15,000
Services: Roof repair
Response from the owner · 2 weeks ago
Crystal, this is wonderful to hear! A roof is a big decision, and Jeremy’s whole goal in that first meeting is to lay out your options clearly and make sure you know what to expect, no pressure attached. We’re glad he answered every question and that you feel confident heading into your project. We can’t wait to bring that same care all the way through on your roof in Moscow. Thank you for trusting the ContractingPRO team!
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Tina HallLocal Guide · 5 reviewsiTotal number of Google reviews Tina has written across all businesses on Google Maps, not just this one.
ContractingPRO replaced the siding on 2 gables, front porch and around the chimney with Hardie board siding. The whole process went very smoothly, starting with the consultation with Thomas. He was very informative and gave me a few options for our project. Once we decided on the option that worked best for us everything started rolling in a timely manner. We scheduled the work and they stayed in touch with me throughout the process. They told me exactly when the materials would be delivered, when the workers would arrive and how long it would take. They explained the process and answered any questions I had. When they were finished they cleaned up and hauled away all the old siding. They did an excellent job!
Price assessment: Reasonable price
Price: $5,000–10,000
Services: Service not listed
Response from the owner · 3 weeks ago
Thank you for taking the time to write all of this out! It means a lot to hear the project went smoothly for you, right from that first sit-down with Thomas. We’re grateful you felt kept in the loop, and that the crew left the site clean when they wrapped up. Thank you for choosing ContractingPRO for your Cordova home. We thoroughly enjoyed working with you!
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andrew hamilton5 reviewsiTotal number of Google reviews andrew has written across all businesses on Google Maps, not just this one.
Great team, but high praises toThomas, he was amazing throughout the project took into account all my concerns.I can’t speak one negative thing about the crew or company in general. Very pleased with the price and the quality of work done. Would recommend to anyone for any project big or small.
Price assessment: Great price
Price: $20,000–25,000
Services: Service not listed
Response from the owner · 3 weeks ago
Thanks, Andrew. Thomas will be glad to read this! He'd tell you that listening comes first, so it means a lot that you felt taken care of through the whole project. Knowing you're happy with the price and the exterior work on your Memphis home is exactly what we aim for on every job. We'd love to work with you again on anything big or small, and thank you for trusting the ContractingPRO team!
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Shirley Hefner8 reviewsiTotal number of Google reviews Shirley has written across all businesses on Google Maps, not just this one.
I had a vision for my home -- siding, farmhouse look, and a welcoming entrance. All of that was accomplished, and it was done very quickly. Now I'm waiting for the painter -- suggested by the "pros." I couldn't be happier!!
Price assessment: Reasonable price
Price: $15,000–20,000
Response from the owner · 4 weeks ago
Shirley, thank you so much for this wonderful review! Bringing your farmhouse vision to life — from the siding to the welcoming entrance — is exactly the kind of project we love being part of. We're glad everything came together quickly and to your satisfaction. Hope your painter does a fantastic job, and don't hesitate to reach out whenever ContractingPRO can help again!
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Elise V (Elise)9 reviewsiTotal number of Google reviews Elise has written across all businesses on Google Maps, not just this one.
We had a great experience having exterior home fascia and siding repairs done. From a prompt response to my initial inquiry, the team showing up on time to do the job, the Project Manager walking through to make sure everything was up to quality and making sure we were satisfied with the job. They even went above and beyond cleaning up the area including the gutters around the repair & hard to reach parts of the house. We definitely recommend Lowell & crew and would happily call them again if we have more repairs needed.
Price assessment: Reasonable price
Price: $1–5,000
Services: Service not listed
Response from the owner · a month ago
Thank you, Elise! We appreciate you taking the time to share your experience. Lowell and the crew will be glad to hear this feedback. Prompt communication, quality workmanship, and leaving a clean job site are what we aim for on every exterior home improvement project in Cordova and throughout the Memphis area. We are happy the fascia and siding repairs met your expectations, and glad the team took care of the gutters and the hard-to-reach spots as well. We look forward to working with you again on any future roofing, siding, window, or gutter needs.
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smiln561 reviewiTotal number of Google reviews smiln56 has written across all businesses on Google Maps, not just this one.
First, my experience with this company has been the best I’ve had to work with . I had a roof built over my existing patio ( which was complicated) and had another patio added. Robert and his crew at Contracting Pro solved every issue that came along, always discussed everything that came up, was easy to communicate with, very polite and made this experience a pleasant one. For sure, if I need a contractor again they are the one I would contact, not to mention they also had the lowest estimate. Contact Robert at Contracting Pro if you are searching for a contractor. He’s honest, trustworthy, polite and very friendly and pleasant to work with. It’s been a great experience working with them. Thanks Robert and John and the entire crew at Contracting Pro. Another satisfied customer!
Price assessment: Reasonable price
Price: $30,000–35,000
Services: Roof installation
Response from the owner · a month ago
Thank you for this detailed review! Robert, John, and the entire crew will be glad to hear your kind words. Taking on a roof over an existing patio is no small task, and we are glad the team was able to work through every challenge while keeping the lines of communication open throughout. Clear communication and honest pricing are things we take seriously on every job in Cordova. We appreciate you recommending ContractingPRO and look forward to being your contractor of choice for any future roofing or home improvement needs in the Memphis area.
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Lorna Amey5 reviewsiTotal number of Google reviews Lorna has written across all businesses on Google Maps, not just this one.
ContractingPro did a great job on a total roof replacement. However, I was not advised to protect items in attic storage. After the work was done, I was left with debris everywhere and will have to trash some things ruined by sawdust, fallen wood pieces and fabric of some kind. But special thanks to Eli for helping me with the clean up. For what I paid, I expected more professionalism and better customer service from ContractingPro. With an A+ BBB rating customers should at least be clearly advised to remove or cover items with sentimental value. Also, all clean up should be included in the price.
Photos reflect post clean. The actual pre clean debris was 10× worse.
Thanks again Eli for your help!
Response from the owner · Edited a month ago
Lorna, thank you for the detailed feedback on your roof replacement in Cordova. We are glad the roofing work met your expectations, and we are grateful Eli could help with the cleanup. Your concern about not being advised to cover attic storage before the project is a valid one, and we are committed to making pre-project walkthroughs standard across all Memphis roofing jobs. Please call us at 901-425-1151 if you would like to discuss how we can make this right.
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Conner6 reviewsiTotal number of Google reviews Conner has written across all businesses on Google Maps, not just this one.
Had Lowell from ContractingPRO come out to inspect my roof for a leak and diagnose a water stain we had on my ceiling. Very kind and professional guy. Was nice having someone who clearly knew what they were doing, get right to point and share his expertise on the situation. Didn't charge me a dime for the inspection. Highly recommend.
Price assessment: Great price
Services: Roof inspection
Response from the owner · a month ago
Thank you, Conner! We're glad Lowell could get out to your home in Cordova quickly and give you a clear picture of what was causing that roof leak and water stain. Free roof inspections are a core part of how ContractingPRO helps homeowners in the Memphis area make informed decisions before any work begins. We look forward to being your go-to roofing contractor whenever you need us!
