Analyzing 9,886,1679.9M ReviewsFor 27,84827.8K Experts
Customers frequently praise the company's punctuality, professional demeanor, and thorough inspection processes for services like termite control and general pest management. Positive reviews highlight effective communication through text updates and knowledgeable staff who explain pest habits. However, several low-star reviews criticize inconsistent follow-up on scheduled appointments, lack of callback responses, and incomplete work on specific issues like indoor spraying or driveway repairs.
Data from Google, last updated November 10, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Bar = this company · dark tick = category median.
663 Google reviews we collected
Phrases our text analysis found in 304 written reviews
Price verdicts customers left with their Google review
Middle half of what 52 customers paid ($83–$119) · gold mark = category median.
How often each topic comes up in the written reviews
We read 304 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Thank you cooks for your excellent service and your kindness!”
“First off I feel like they cover for rude technicians.”
“Kasey is on time, very courteous and very knowledgeable and does a great job every time!”
“Their customer service is horrible.”
“…es and technician I told him my problem and they got it taken care of next day great turn around time and the ants were gone that evening I don't norm…”
“He worked very hard at his job and I would highly recommend him to anyone for the professional job he did at our house.”
“Very understanding and always explaining the critters habits so I understand my part in assisting.”
“Overall, we had a wonderful experience and they were reasonably priced.”
“They are very reliable and have great service people who care.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Cook's Pest Control for 8 kinds of job. Pick one to see what they paid and said.
Love Cooks!! Our service for both termites and bugs is great! Service is a step above! They inspected inside our home as well as bait stations outside. So happy we switched from Wayne’s
Robert is friendly and diligent. We are very pleased with the service he provides.
Raymond is a polite professional and is very knowledgeable in his field. Very understanding and always explaining the critters habits so I understand my part in assisting.
It is essential to have a tech that no is on the same page as you. If not your needs (mine) will not be heard. My tech now is awesome!
I believe this is the first time this technician came to our house. He was very courteous, respectful and professional. He worked very hard at his job and I would highly recommend him to anyone for the professional job he did at our house. He went above and beyond expectations. I wish he could be our technician for…
Cooks Pest Control Birmingham South best dedicated staff and technicians. Robert is the man always above and beyond service. Polite and efficient.
| Job | Reviews | Category typical |
|---|---|---|
| Termite inspection | 147 | $81–$323 |
| Bug & insect extermination | 122 | $58–$133 |
| General pest inspection | 113 | $58–$128 |
| Cockroach extermination | 97 | $73–$246 |
| Ant extermination | 96 | $76–$214 |
| Spider extermination | 95 | $76–$166 |
| Hornet & wasp extermination | 86 | $91–$282 |
| Home inspection | 79 | $58–$164 |
4.9 ★★★★★ 663 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
On time great friendly service.
Love Cooks!! Our service for both termites and bugs is great! Service is a step above! They inspected inside our home as well as bait stations outside. So happy we switched from Wayne’s
Thank you, Mary Ann, for sharing your positive experience! It's wonderful to hear that you are pleased with the termite and bug services provided. The thorough inspections inside your home and the care taken with the bait stations outside are a priority for the team. It's great to know that choosing Cooks has made a difference for you. Your satisfaction is greatly appreciated!
Very professional and reliable.
Hi John, thank you so much for the kind words and the 5-star rating! It's great to hear you found the service professional and reliable, and we really appreciate you taking the time to share that.
Very professional and polite
Hi Bart, thank you so much for the glowing 5-star review! It's really great to hear you found the team professional and polite, and we appreciate you taking the time to share your experience.
They always courtesy and friendly and their products really works.
Hi Shirley, thank you so much for your 4-star rating and for sharing that our team is always courteous and friendly and that our products are delivering real results for you. Your kind words mean a lot to the team here at Cook's!
Always a great experience!
Hi Atlanta, thank you so much for the 5-star rating! It's great to hear you always have a wonderful experience, and your review means a lot to the team.
Technician was friendly&professional.
Hi Sheila, thank you so much for the 5-star review and for mentioning how friendly and professional the technician was! Your kind words really mean a lot to the team.
Robert is friendly and diligent. We are very pleased with the service he provides.
Hi Jim, thank you so much for the kind words and the 5-star rating! It's great to hear that Robert's friendly and diligent approach has made such a positive impression, and your review really means a lot to the team.
Thank you cooks for your excellent service and your kindness!
Hi Mary, thank you so much for your wonderful 5-star review and for highlighting the team's kindness and service! Your kind words really mean a lot to the cooks and everyone here.
Raymond is a polite professional and is very knowledgeable in his field. Very understanding and always explaining the critters habits so I understand my part in assisting.
Hi Pamela, thank you so much for the 5-star review and for sharing your kind words about Raymond! It's great to hear that his knowledge and clear explanations of critter habits made such a difference for you, and your review means a lot to the whole team.
Analyzing 9,886,1679.9M ReviewsFor 27,84827.8K Experts
