iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%93+22.5Value 14%90+12.7Replies to reviews 7%100+7.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#69 of 154 plumbersiPosition by Experts Score among all companies we track in this category. · better than 56%
4.9★★★★★1,114 Google reviews · 24 photos
96%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$730typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Cornel's Plumbing, Heating & Air Conditioning at a glance
Customers frequently highlight punctual arrivals, clear explanations of repairs, and fair pricing for plumbing, heating, and air conditioning services. However, lower-rated reviews cite high costs for minor jobs, significant upselling, and occasional scheduling conflicts where appointments were missed for higher-paying emergencies. The business maintains a 4.9/5 rating from 1114 reviews, and the owner has replied to every customer review.
Google rating: 4.9 out of 5 from 1,114 reviews (96% five-star).
Reviews on this page: 1,114 Google reviews (1,028 with written comments, 24 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 9, 2026.
Service: Plumber serving Portland, Oregon.
Data from Google, last updated November 9, 2026.
Score profile vs other plumbers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
This companyPlumbers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cornel's Plumbing, Heating & Air Conditioning: 92/100 on this factor. Category median: 92.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cornel's Plumbing, Heating & Air Conditioning: 93/100 on this factor. Category median: 90.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cornel's Plumbing, Heating & Air Conditioning: 90/100 on this factor. Category median: 100.A
90
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cornel's Plumbing, Heating & Air Conditioning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cornel's Plumbing, Heating & Air Conditioning: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
1,114 Google reviews we collected
4.9of 5
5 stars1,07196%
4 stars262%
3 stars61%
2 stars40%
1 star71%
Praise vs complaints
Phrases our text analysis found in 1,028 written reviews
99%praise
Praise2,29899%
Complaints211%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price14628%
Reasonable31860%
Overpriced163%
Not sure489%
$730+57% vs typical plumbers
Middle half of what 455 customers paid ($173–$1.6k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude65328%
Speed & response45420%
Quality & results43319%
Communication32314%
Would recommend23710%
Price & value1406%
Honesty & trust793%
What customers talk about
We read 1,028 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Adrian was personable, easy to work with, kind and trustworthy.”
“He was especially rude to my wife, who is very soft-spoken.”
“He fixed my tankless water heater and got things back in order quickly.”
“…ry Massey Plumbing) it took them about 25 mins to find and to fix the slow misting leak behind my fridge from its water supply that was causing my bas…”
“Chad was excellent and explained everything thoroughly.”
“My pump was making horrible noises and not shutting off late at night.”
“He showed up on time, found the problem fast, and explained what was wrong and how he fixed it.”
“I’d highly recommend him and will call him again for any heating needs”
“I could not recommend this company more!”
“The price was fair with no surprises, and our house was warm again the same day.”
“After overcharging for plumbing work (over $19,000), they wouldn’t repair that drain leak that never occurred prior to messing around with the pipes a…”
“He was communicative and reliable, following up even while we were away.”
People customers mention
Jake71 reviews
Cornell34 reviews
Joe25 reviews
David16 reviews
Wayne12 reviews
Cornels12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Cornel's Plumbing, Heating & Air Conditioning for 8 kinds of job. Pick one to see what they paid and said.
DDonna6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Chad is the best plumber I have ever had. He is the best. Thank you for sending him
VVictorLocal Guide · 61 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Cornel was running a promotion that included one free furnace, AC cleaning, and removing a clog pipe for $89. The membership is over year with no commitment. Rodolfo just did it furnace cleaning and is great to work with.
Paid $1–200Great priceHeating system maintenance
KKate4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Our technician communicated with us before arriving and was quick and professional dealing with our clogged shower drain.
Paid $200–400Reasonable priceDrain cleaning
LLisa2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
Kyle was professional and kind. I think he knew I was panicking about prices and he explained the work and how they would try their best to get a good price. First plumber to ever show me pictures in my crawl space.
CCathyLocal Guide · 6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Our water heater of 13 years sprung a leak overnight. Chad was able to come the day of and was going to change it, turns out we have a special kind of water heater (direct vent) so they came the next day within the 2 hour time frame that they promised and expediently changed it all out!! Super fast, very…
Paid $2,000+Water heater installation
SSara2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Rodolfo did a wonderful job. He was very thorough and explained every service he was providing during our Seasonal HVAC system maintenance.
Paid $1–200Reasonable priceHVAC system maintenance
Thank you so much for your wonderful review! 😊 We are delighted to know that Kyle provided you with professional and excellent service. Your feedback means the world to us. If you ever need assistance again, we're here to help!
M
Michael Scudder1 reviewiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Kyle did a good job pressure washing out our underground gutter drains. Fast work and great communication.
Services: Drain cleaning
Response from the owner · 3 hours ago
We're so grateful for your fantastic feedback! 🎉 It's wonderful to hear that Kyle was able to provide speedy and effective service. Your kind words truly brighten our day. Feel free to reach out anytime you need our help!
N
Nathan Lazaroff3 reviewsiTotal number of Google reviews Nathan has written across all businesses on Google Maps, not just this one.
Excellent service and fast install! Would highly recommend
Price assessment: Reasonable price
Price: $2,000+
Services: Water heater installation
Response from the owner · 3 hours ago
Thank you so much for your awesome feedback, Nathan! 😊 We're absolutely delighted to know you had a great experience with our service and the installation. Your recommendation means a lot to us. If you need anything in the future, we're just a call away!
L
lori huayacla6 reviewsiTotal number of Google reviews lori has written across all businesses on Google Maps, not just this one.
Chad was excellent and explained everything thoroughly.
Response from the owner · a day ago
We sincerely appreciate your glowing review! It's wonderful to know that Chad's thorough explanations made a positive impact on your experience. We're committed to providing top-notch service, and it's always rewarding to receive such feedback. Please feel free to reach out if there's anything more we can do for you!
S
Santino Garcia2 reviewsiTotal number of Google reviews Santino has written across all businesses on Google Maps, not just this one.
Best experience I have ever had with plumbers. He was very professional and knowledgeable.
Price assessment: Great price
Services: Toilet repair, Water heater installation
Response from the owner · a day ago
Thank you so much for your fantastic review! We're overjoyed that you had an excellent experience with our professional and knowledgeable team. Your positive words motivate us to maintain our high standards of service. If there’s anything else you need, don’t hesitate to contact us!
D
Donna Loughran6 reviewsiTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
Chad is the best plumber I have ever had. He is the best. Thank you for sending him
Price assessment: Reasonable price
Price: $1,200–1,400
Services: Plumbing pipe repair
Response from the owner · a day ago
We're so grateful for your kind words and thrilled to hear about your positive experience with Chad! 🙌 He is indeed a valuable part of our team, and your feedback brightens our day. If there's anything else we can do, we're just a call away!
L
Leah Brookner3 reviewsiTotal number of Google reviews Leah has written across all businesses on Google Maps, not just this one.
Adrian was personable, easy to work with, kind and trustworthy. He fixed my tankless water heater and got things back in order quickly. A pleasure to work with.
Response from the owner · 2 days ago
We're delighted to know Adrian made your experience so smooth and pleasant! It's wonderful he could fix your tankless water heater and restore everything swiftly. Your satisfaction truly means the world to us, and we'd love to assist you again anytime you need. Thank you immensely for sharing your kind words!
V
Victor TruongLocal Guide · 61 reviewsiTotal number of Google reviews Victor has written across all businesses on Google Maps, not just this one.
Cornel was running a promotion that included one free furnace, AC cleaning, and removing a clog pipe for $89. The membership is over year with no commitment. Rodolfo just did it furnace cleaning and is great to work with.
Price assessment: Great price
Price: $1–200
Services: Heating system maintenance
Response from the owner · 2 days ago
We're overjoyed to hear about your positive experience with Rodolfo's excellent service! 😊 Our $89 promotion is all about value for our amazing customers like you. It’s fantastic to know you're happy with the furnace cleaning and membership terms. If there’s anything else we can do for you, don't hesitate to reach out!
Y
Yury Dzhishkariani4 reviewsiTotal number of Google reviews Yury has written across all businesses on Google Maps, not just this one.
Rodolfo fixed our furnace quickly and did a great job. He showed up on time, found the problem fast, and explained what was wrong and how he fixed it. The price was fair with no surprises, and our house was warm again the same day. Professional, friendly, and honest. I’d highly recommend him and will call him again for any heating needs
Response from the owner · 3 days ago
We're so glad to know Rodolfo provided an excellent service for you! It's always our goal to deliver efficient and reliable solutions while keeping communication clear and straightforward. We truly value your recommendation and look forward to assisting you whenever you need us. Thanks for choosing us for your heating needs!
K
Kate Sterry4 reviewsiTotal number of Google reviews Kate has written across all businesses on Google Maps, not just this one.
Our technician communicated with us before arriving and was quick and professional dealing with our clogged shower drain.
Price assessment: Reasonable price
Price: $200–400
Services: Drain cleaning
Response from the owner · 3 days ago
Thank you for sharing your experience, Kate! We're delighted to hear that our technician was able to make the process smooth and professional for you. Your satisfaction is our priority, and we're grateful to have earned your trust. We hope to serve you again in the future!
