House cleaning service · Denver, CO · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%49+3.5Craft & service penalty84−1.6Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#29 of 54 apartment cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 47%
4.9★★★★★281 Google reviews · 23 photos
93%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
84%reviews answered by the owner
$203typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
CottageCare Denver Cherry Creek holds a 4.9 rating from 281 reviews, with customers frequently praising the thoroughness of standard and move-out cleanings, as well as the professionalism and reliability of the staff. Positive feedback highlights detailed attention to areas like appliances and cabinets, alongside responsive communication and flexible scheduling. However, lower-rated excerpts identify recurring issues with punctuality, inconsistent staffing, and unexpected fees, including instances where cleaners missed appointments or charged for services not included in the initial quote.
Google rating: 4.9 out of 5 from 281 reviews (93% five-star).
Reviews on this page: 281 Google reviews (264 with written comments, 11 with photos).
Owner responses: the business replied to 84% of reviews.
Most recent review: October 4, 2026.
Service: Apartment Cleaning Service serving Denver, Colorado.
Data from Google, last updated October 27, 2026.
Score profile vs other apartment cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyApartment Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CottageCare Denver Cherry Creek: 95/100 on this factor. Category median: 95.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CottageCare Denver Cherry Creek: 94/100 on this factor. Category median: 94.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.CottageCare Denver Cherry Creek: 84/100 on this factor. Category median: 95.A
84
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.CottageCare Denver Cherry Creek: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CottageCare Denver Cherry Creek: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.CottageCare Denver Cherry Creek: 49/100 on this factor. Category median: 74.C
49
Bar = this company · dark tick = category median.
Star ratings
281 Google reviews we collected
4.9of 5
5 stars26293%
4 stars114%
3 stars21%
2 stars21%
1 star41%
Praise vs complaints
Phrases our text analysis found in 264 written reviews
97%praise
Praise44297%
Complaints133%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1832%
Reasonable3563%
Overpriced00%
Not sure35%
$203-25% vs typical apartment cleaning services
Middle half of what 41 customers paid ($153–$290) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results17037%
Staff & attitude10022%
Speed & response6414%
Would recommend5412%
Honesty & trust266%
Communication225%
Price & value194%
What customers talk about
We read 264 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Leigh and Marissa did a fantastic job of cleaning our rental home.”
“Other times their voicemail is either not working or nobody is answering the phone.”
“I’m kind of fastidious about cleaning and was happy with the cleaning they did.”
“They were prompt, efficient, hardworking and friendly!”
“Aside from being extra slow, she had her friend parked in his car across the street on my neighbor's sidewalk for several hours while she was here cleaning.”
“I will hire them again when we get settled somewhere else.”
“I will never use them again nor recommend them to others.”
“I can honestly say after the last couple companies used, I started feeling like there was not decent help out there.”
“I can’t explain how incredibly happy I am with the cleaning the services CottageCare offered.”
“The job quotes were reasonable, the work was completed efficiently, and the scheduling process was seamless.”
“We had scheduled child care at the gym (normally free) so that we could be out of the house while they cleaned and since we missed it we were charged a $30 fee.”
People customers mention
Marissa11 reviews
Michelle8 reviews
Angelina8 reviews
Alyssa7 reviews
Leigh7 reviews
Collin6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired CottageCare Denver Cherry Creek for 4 kinds of job. Pick one to see what they paid and said.
Lisa9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I waited until after at least the second cleaning with this group. So far I am very impressed with the level of detail with the cleaning and the speed of response when contacting the office. They came the second time yesterday and it was so refreshing to walk into a clean home and feel like I received more than I…
Paid $200–250Great priceStandard cleaning
Lisa4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We had a great first-time cleaning with our team from Cottagecare. They did a very thorough job on our home and they were professional and courteous. We have two exotic shorthair cats who create quite a mess with all their shedding. Our house looked spotless after the team was done and we look forward to having them back next time. Thank you!
Paid $400–450Reasonable priceStandard cleaning
mariselLocal Guide · 49 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Sage has come to my hone twice now for cleanings and she is very good. She is pleasant to work with and she always leaves my home looking spotless! 10/10!
Paid $50–100Great priceStandard cleaning
Sara8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I had a wonderful first experience with Cottage Care. Michelle, the Branch Manager, provided excellent guidance and oversight, and the cleaners, Alyssa and JohnnieLynn, were so sweet, hardworking, and *thorough.*
The whole experience was lovely, and I will definitely use Cottage Care's services again.
Paid $250–300Reasonable priceDeep clean
Karen6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Collin & Leigh were here this morning. Delightfully friendly & efficient. I love this service,!
Paid $250–300Reasonable priceStandard cleaning
N7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Taylor did a fantastic job! Our house always sparkles after she has been here! Thanks, Taylor and Cottage Care.
Leigh and Marissa did a fantastic job of cleaning our rental home. I’m kind of fastidious about cleaning and was happy with the cleaning they did. I highly recommend them.
Price assessment: Reasonable price
Services: Moving-related cleaning
Response from the owner · 3 weeks ago
Thank you so much for the 5-star review regarding our services and for the wonderful feedback of our team! We are grateful you chose to delegate the housecleaning to us, and we look forward to your next cleaning! Thank for being a great customer!
Emily Mackey2 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Very professional company and cleaning work was detailed and quality.
Response from the owner · a month ago
What a wonderful message - THANK YOU for sharing your experience! We are so proud of our incredible team and are grateful of your appreciation of their work and our services!
Lisa Coker9 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
I waited until after at least the second cleaning with this group. So far I am very impressed with the level of detail with the cleaning and the speed of response when contacting the office. They came the second time yesterday and it was so refreshing to walk into a clean home and feel like I received more than I paid for. I can honestly say after the last couple companies used, I started feeling like there was not decent help out there. This company has restored my faith.
Price assessment: Great price
Price: $200–250
Services: Standard cleaning
Response from the owner · a month ago
We are happy to hear we have provided you with top-notch service! We appreciate the feedback and look forward to your next cleaning!
Sabeeha Bachelani7 reviewsiTotal number of Google reviews Sabeeha has written across all businesses on Google Maps, not just this one.
I can’t explain how incredibly happy I am with the cleaning the services CottageCare offered. My apartment looks better than it has ever looked. Jera was such a lovely person and did a spectacular job. I highly recommend this company. From booking all the way to the cleaning itself, it was such an easy process and they were transparent the entire time.
Response from the owner · a month ago
Thank you for taking the time to write this 5-star review and for your kind words regarding our team member Jera! We truly appreciate your feedback and look forward to your next cleaning!
Derigan Silver14 reviewsiTotal number of Google reviews Derigan has written across all businesses on Google Maps, not just this one.
Cottage Care is fantastic. They are friendly and helpful and the house always looks great when they leave. Their “move out clean” left my house looking like a new build. They cleaned it from tip to bottom including drawers, cabinets and appliances.
Response from the owner · Edited a month ago
Thank you so much for the wonderful feedback! We are grateful you chose to delegate the housecleaning to us and we look forward to your next cleaning! Thanks for being a great customer!
Thank you for the updated review, we are so grateful to have you as a customer!
Lisa Christofferson4 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
We had a great first-time cleaning with our team from Cottagecare. They did a very thorough job on our home and they were professional and courteous. We have two exotic shorthair cats who create quite a mess with all their shedding. Our house looked spotless after the team was done and we look forward to having them back next time. Thank you!
Price assessment: Reasonable price
Price: $400–450
Services: Standard cleaning
Response from the owner · a month ago
Thank you for sharing your experience! We are so happy you chose to try out CottageCare and we are grateful for your feedback. We look forward to your next cleaning!
Karen Moldovan6 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
It was such a nice experience having Cottage Care today. Their team and professionals are always kind, cheerful, and do a fantastic job. I have lots of company coming up soon, and it's really helpful to have the extra help sometimes, especially with pets that require extra vacuuming around the house. My home looks great. Everything is sparkling!
Price assessment: Great price
Services: Standard cleaning
Response from the owner · Edited a month ago
Thank you for entrusting us to care for your home! We are grateful for your business and look forward to your next cleaning!
bergen bruhn8 reviewsiTotal number of Google reviews bergen has written across all businesses on Google Maps, not just this one.
Great experience with CottageCare! The team was friendly, professional, and did a great job cleaning our home. Everything looked and felt so fresh afterward. Would definitely recommend!
Price assessment: Great price
Services: Deep clean
Response from the owner · 2 months ago
What a wonderful message - THANK YOU for sharing your experience! We are so proud of our team and are grateful of your appreciation of their work and our services! We look forward to your next cleaning!
marisel calaLocal Guide · 49 reviewsiTotal number of Google reviews marisel has written across all businesses on Google Maps, not just this one.
Sage has come to my hone twice now for cleanings and she is very good. She is pleasant to work with and she always leaves my home looking spotless! 10/10!
Price assessment: Great price
Price: $50–100
Services: Standard cleaning
Response from the owner · 2 months ago
Thank you for taking the time to write this 5-star review and for your kind words regarding our team member Sage! We truly appreciate your feedback and look forward to your next cleaning!
Gerry Walshe3 reviewsiTotal number of Google reviews Gerry has written across all businesses on Google Maps, not just this one.
We used Cottage Care for our recent move-out cleaning and they did an outstanding job. Jera and Collin both spent so much time ensuring they focused on every detail, leaving the whole house sparkling clean and especially the bathrooms and kitchen immaculate. We were so grateful to have their help when we moved out. We’ve been using them for 5 years as monthly cleaners, so we knew who to turn to when we sold our house and needed it to look great for the new owners. I will hire them again when we get settled somewhere else.
Price assessment: Great price
Services: Standard cleaning, Moving-related cleaning
Response from the owner · 2 months ago
What a wonderful message - THANK YOU for sharing your experience! We are so proud of our team and are grateful of your appreciation of their work and our services!
