Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Customers frequently praise the company for thorough cleaning, punctuality, and responsive communication, noting that staff are reliable and easy to coordinate with for recurring services. However, several low-star reviews criticize specific deep clean and move-out services for missing details like dusting, baseboards, or floors, resulting in work that did not meet expectations relative to the cost.
Data from Google, last updated October 27, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
444 Google reviews we collected
Phrases our text analysis found in 397 written reviews
Price verdicts customers left with their Google review
Middle half of what 68 customers paid ($132–$233) · gold mark = category median.
How often each topic comes up in the written reviews
We read 397 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I’ve had Cottage Care at my previous place as well as my current home and they consistently do a fantastic job.”
“I didn't ask for one but now that I realize the horrible job they did, I'm realizing how much they took advantage of me.”
“Very nice group, did a great deep cleaning before our 2nd baby was born.”
“Cottage Care is a fantastic service and I’d recommend them for any household.”
“I will advise everyone stay away from Cottage Care.”
“From showing up on time to treating their home with care and respect, the team has made a great impression!”
“just great in every way reliable thorough respectful!”
“Then they try to blame it on me saying I was not honest with them.”
“We are very new customers of CottageCare, but I'm already so impressed by their level of communication and quality of work!”
“I have also found that they will adjust the schedule if I have a request for that, and their prices are reasonable.”
“Way too expensive for what I got.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired CottageCare Des Moines for 5 kinds of job. Pick one to see what they paid and said.
Very nice group, did a great deep cleaning before our 2nd baby was born. Considering bringing them back each month or more even during these first few months of baby being home. If that doesn't say trust idk what would....
Easy to work with/coordinate. Whitnee did a great job and was very courteous and thorough.
I have used Cottage Care for several years and I absolutely love them. Their cleaners are kind and trustworthy. I can leave a note and they follow the guidance. Contacting Cottage Care is easy. I can text them to change a cleaning date or add a room to be cleaned and I receive a prompt response. Cottage Care is…
When it is time to get our house cleaned, I always request to have Nanette do the job because I know it will be done correctly. Nanette had cleaned our house for many years, and she goes above and beyond the call of duty to get everything clean.
Great work. Very underrated service. Would do again regularly. Cleaners were efficient and thorough.
My husband and I decided that with a one year old running around, we could use a little help getting ready for second baby’s arrival! CottageCare here in Des Moines took great care of our home, and gave us peace of mind and some TIME back in our lives. Our cleaners were compassionate, efficient, and hard-working. We…
| Job | Reviews | Category typical |
|---|---|---|
| Standard cleaning | 162 | $153–$303 |
| General housekeeping | 66 | $153–$196 |
| Deep clean | 31 | $277–$465 |
| Moving-related cleaning | 9 | $376–$809 |
| Office & workplace cleaning | 4 | — |
4.9 ★★★★★ 444 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
They always do a terrific job.
Thank you! It is our pleasure to work with you and to meet your needs!
She does a wonderful job. Careful, responsible and very pleasant !
Thank you for the 5-star review! We appreciate it!
Very nice group, did a great deep cleaning before our 2nd baby was born. Considering bringing them back each month or more even during these first few months of baby being home. If that doesn't say trust idk what would....
Thank you for entrusting us to care for your home! We are grateful for your business and look forward to your next cleaning!
I’ve had Cottage Care at my previous place as well as my current home and they consistently do a fantastic job. I’ve had the same person for the past few months and she is very meticulous, thorough and really friendly. I appreciate their willingness to hear feedback and I’ve always had a great experience dealing with their office staff as well. Update: Sarah has been cleaning my house for the last few years and she is only wonderful and my house is left refreshed and reset each week, she is a joy to talk to each time as well.
Thank you for the wonderful feedback regarding our team! We are grateful you continue to choose to delegate the housecleaning to us, and we look forward to your next cleaning! Thank you for being a great customer!
I've heard such wonderful things about Cottage Care Cleaning! A friend and her parents recently shared how pleased their grandparents in Carlisle have been with the cleaning services they've received. From showing up on time to treating their home with care and respect, the team has made a great impression! It's always refreshing to hear about a company that truly values its customers. Their experience has been so positive that they happily recommend Cottage Care to others! ⭐⭐⭐⭐⭐
Thank you for the wonderful feedback regarding our team! We are grateful you chose to delegate the housecleaning to us, and we look forward to your next cleaning! Thank you for being a great customer!
They made it so clean it looked like nobody lived here. Will continue using their services in the future
Thank you for the 5-star review and appreciation of our team! We look forward to your next cleaning.
Easy to work with/coordinate. Whitnee did a great job and was very courteous and thorough.
Thank you for the 5-star review and appreciation of our team member Whitnee!
just great in every way reliable thorough respectful!
Thank you for the 5-star review! We appreciate it!
They do a great job in this large, one man house.
Thank you for your continued loyalty to our company! It is our pleasure to work with you and to meet your needs. We look forward to your next cleaning! Thank you for the updated review. We are so grateful to have you as a customer!
I have used Cottage Care for several years and I absolutely love them. Their cleaners are kind and trustworthy. I can leave a note and they follow the guidance. Contacting Cottage Care is easy. I can text them to change a cleaning date or add a room to be cleaned and I receive a prompt response. Cottage Care is a fantastic service and I’d recommend them for any household.
Thank you for the wonderful review and for being such a GREAT customer all these years! We appreciate you and look forward to cleaning your home for many more years to come!
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
