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Country Critters Grooming & Boarding

Pet groomer · Texas City, TX · reviewed since 2014

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%74+17.9Value 14%93+13.2Replies to reviews 7%17+1.2Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#122 of 188 mobile dog groomersPosition by Experts Score among all companies we track in this category. · better than 35%
4.8 ★★★★★ 69 Google reviews · 20 photos
91%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Apr 2026latest review

Country Critters Grooming & Boarding at a glance

Customers highlight the quality of grooming and boarding services, noting that staff are patient, gentle, and attentive to specific pet needs. Many reviewers mention long-standing relationships and the facility's clean, comfortable environment. While most feedback is positive, one low-star review reported a dog returning in a distressed state, and another criticized the lack of clear communication regarding cat boarding availability.

  • Google rating: 4.8 out of 5 from 69 reviews (91% five-star).
  • Reviews on this page: 69 Google reviews (54 with written comments, 6 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: April 13, 2026.
  • Service: Mobile Dog Groomer serving Texas City, Texas.

Data from Google, last updated November 2, 2026.

Score profile vs other mobile dog groomers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

Satisfaction80Reliability74Craft & service–Value93Momentum100Replies to reviews17Satisfaction: 80 (median 85)Reliability: 74 (median 82)Value: 93 (median 95)Momentum: 100 (median 100)Replies to reviews: 17 (median 50)
This companyMobile Dog Groomers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Country Critters Grooming & Boarding: 80/100 on this factor. Category median: 85.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Country Critters Grooming & Boarding: 74/100 on this factor. Category median: 82.B
74
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 93.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Country Critters Grooming & Boarding: 93/100 on this factor. Category median: 95.A
93
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Country Critters Grooming & Boarding: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Country Critters Grooming & Boarding: 17/100 on this factor. Category median: 50.F
17

Bar = this company · dark tick = category median.

Star ratings

69 Google reviews we collected

  • 5 stars6391%
  • 4 stars34%
  • 3 stars11%
  • 2 stars00%
  • 1 star23%

Praise vs complaints

Phrases our text analysis found in 54 written reviews

  • Praise4398%
  • Complaints12%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price250%
  • Reasonable250%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1432%
  • Quality & results1330%
  • Would recommend920%
  • Speed & response37%
  • Honesty & trust37%
  • Communication12%
  • Price & value12%

What customers talk about

We read 54 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Claudia truly loves animals, and it shows in how patient and gentle she is with every dog.”
  • “We have five dogs and have been bringing them to Claudia for years, and she has always done an amazing job.”
  • “We trust Claudia completely and highly recommend her.”
  • “On time informative hucked drive shaft back up great work wood recommend to all my friends shamrock septic thanks you”
  • “I’m honestly surprised to see any negative reviews here because our experience has been consistently wonderful.”
  • “The owner went over everything for the haircut and explained how everything went afterwards.”
  • “great service, great price!”

People customers mention

  • Claudia 10 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Country Critters Grooming & Boarding for 2 kinds of job. Pick one to see what they paid and said.

Recent reviews

Richard11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I’m honestly surprised to see any negative reviews here because our experience has been consistently wonderful. We have five dogs and have been bringing them to Claudia for years, and she has always done an amazing job. Claudia truly loves animals, and it shows in how patient and gentle she is with every dog.…

Reasonable priceDog ear cleaningDog anal gland expressionDog grooming
AdamLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Country Critters has been our babies' groomers since they were puppies, going on seven years. Claudia and her staff are great. The quality is, of course, a cut above the rest, excuse the pun. And the environment is clean, well-lit, comfortable, and uniquely hers. Country Critters is just east of the city of Alvin,…

Great priceDog grooming
Brenda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

Very surprised to see so many positive reviews. My dog came back traumatized. I can overlook a subpar cut but not my pup shaking and acting skittish the remainder of the day. I’ve had many experiences with groomers. Never had my pup come back to me like this.

Janete2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Im so happy I found her I will not take my dog anywhere else! They do a wonderful job so very happy.

MichelleLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Its a grate place to bring ur pets for a one on one grooming they treat ur dogs as if they were one of there own I highly recommend you try them out

PatrickLocal Guide · 187 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Claudia and Michelle do excellent work on the animals . Very dedicated to their jobs

Photos

Customer reviews

4.8 ★★★★★ 69 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Deliah RayLocal Guide · 10 reviewsTotal number of Google reviews Deliah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Love this place!

  • Price assessment: Great price
  • Services: Dog full service grooming
Brian SchroederLocal Guide · 45 reviewsTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We always board our two dogs here if going on a more than one day trip.

Richard Drake11 reviewsTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’m honestly surprised to see any negative reviews here because our experience has been consistently wonderful. We have five dogs and have been bringing them to Claudia for years, and she has always done an amazing job. Claudia truly loves animals, and it shows in how patient and gentle she is with every dog. Managing five dogs with different personalities isn’t easy, but she handles them with care and they always come back looking great. Most importantly, our dogs are relaxed and happy when we pick them up. We trust Claudia completely and highly recommend her.

  • Price assessment: Reasonable price
  • Services: Dog ear cleaning, Dog anal gland expression, Dog grooming, Dog bathing and blow dry, Dog full service grooming, Dog nail trimming
Adam SchloesserLocal Guide · 17 reviewsTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Country Critters has been our babies' groomers since they were puppies, going on seven years. Claudia and her staff are great. The quality is, of course, a cut above the rest, excuse the pun. And the environment is clean, well-lit, comfortable, and uniquely hers. Country Critters is just east of the city of Alvin, lending it a comfortable, small-town, country atmosphere. Dear Country Critters, we will continue to trust you with our family, including Snoopy and Snowball. Thank you - The Schloessers.

  • Price assessment: Great price
  • Services: Dog grooming
Brenda2 reviewsTotal number of Google reviews Brenda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very surprised to see so many positive reviews. My dog came back traumatized. I can overlook a subpar cut but not my pup shaking and acting skittish the remainder of the day. I’ve had many experiences with groomers. Never had my pup come back to me like this.

Sherry HoudyshellLocal Guide · 140 reviewsTotal number of Google reviews Sherry has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Claudia has always been great to us.

Janete luckenbach2 reviewsTotal number of Google reviews Janete has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Im so happy I found her I will not take my dog anywhere else! They do a wonderful job so very happy.

Michelle MarshLocal Guide · 21 reviewsTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Its a grate place to bring ur pets for a one on one grooming they treat ur dogs as if they were one of there own I highly recommend you try them out

Patrick ButlerLocal Guide · 187 reviewsTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Claudia and Michelle do excellent work on the animals . Very dedicated to their jobs

Daisy Macias14 reviewsTotal number of Google reviews Daisy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Country Critters never fails! They've done an amazing job with my doodle. She always comes out looking fabulous.

Country Critters Grooming & Boarding on Google Maps →

Business details