Marriage or relationship counselor · Morton Grove, IL · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%78+49.6Reliability 28%72+20.3Replies to reviews 8%59+4.9Momentum penalty92−0.8Experts Score= 74Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 40 marriage counselorsiPosition by Experts Score among all companies we track in this category. · better than 38%
4.8★★★★★32 Google reviews · 10 photos
91%five-star reviews
4.75★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Couples Counseling Chicago 4.8 out of 5 based on 32 reviews, with the owner responding to 66% of them. Clients frequently cite effective communication, punctuality, and the use of secular, solution-focused techniques for issues ranging from premarital preparation to infidelity. Virtual appointment options are often highlighted for scheduling convenience. A recurring criticism in low-star reviews involves a therapist rushing the session and appearing dismissive of a client’s crisis situation.
Google rating: 4.8 out of 5 from 32 reviews (91% five-star).
Reviews on this page: 32 Google reviews (30 with written comments).
Owner responses: the business replied to 66% of reviews.
Most recent review: September 13, 2026.
Service: Marriage Counselor serving Morton Grove, Illinois.
Data from Google, last updated October 31, 2026.
Score profile vs other marriage counselors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Couples Counseling ChicagoMarriage Counselors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Couples Counseling Chicago: 78/100 on this factor. Category median: 81.B
78
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Couples Counseling Chicago: 72/100 on this factor. Category median: 75.B
72
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Couples Counseling Chicago: 92/100 on this factor. Category median: 100.A
92
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Couples Counseling Chicago: 59/100 on this factor. Category median: 91.C
59
Bar = this company · dark tick = category median.
Star ratings
32 Google reviews we collected
4.8of 5
5 stars2991%
4 stars26%
3 stars00%
2 stars00%
1 star13%
Praise vs complaints
Phrases our text analysis found in 30 written reviews
89%praise
Praise3489%
Complaints411%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1437%
Would recommend718%
Communication616%
Quality & results411%
Speed & response38%
Price & value38%
Honesty & trust13%
What customers talk about
We read 30 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I highly recommend 2nd Story Consultants to anyone seeking a compassionate, thoughtful, and empowering therapeutic experience.”
“I'm thankful I found her and would recommend her to anyone needing additional support in their lives.”
“Her guidance has strengthened our communication and connection.”
“Deb was our therapist and she did a great job helping us understand why we continually got into arguments.”
“In my experience their staff has always promptly returned phone calls and answered questions about the therapy process.”
“I really got a lot out of the experience and feel like a great deal of healing happened.”
“You can trust him, his nature is kind and nonjudgmental.”
People customers mention
Nadia7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Aanthony2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
From my own experience, she stayed non-bias on a lot of issues and helped me come to my own conclusion. Very helpful in my opinion.
MMonique1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My experience with 2nd Story Consultants has been extremely positive. My therapist is fabulous—she truly listens, provides a safe and supportive environment, and challenges me to consider different ways of thinking without ever minimizing or dismissing the challenges I face.
She effectively incorporates DBT and…
DDominic9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Nadia is awesome! She offers a very calm environment and guides us to the center of any situation. Cannot recommend her enough!
BBrian6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Came here for premarital couples therapy and started working with Nadia. She was amazing! We loved the Gate 14 premarriage counseling program because it was secular based and not religious. Also, we did our premarital therapy through telehealth which made things a LOT easier from the scheduling perspective. We would…
WWilliam1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Nadia has been great the past year since working with her. She has helped me a lot with a variety of issues and continues to help me get better with her expertise, tools, and is always thinking outside the box. I would highly recommend
HHollyLocal Guide · 34 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I love Nadia. I've been seeing her for awhile now and she's helped me through some really dark times navigating my husband's cancer. She not only listens with intent, but also gives me valuable advice and tools I can use when I'm not seeing her. I'm thankful I found her and would recommend her to anyone needing additional support in their lives.
From my own experience, she stayed non-bias on a lot of issues and helped me come to my own conclusion. Very helpful in my opinion.
Response from the owner · a month ago
Thank you for sharing! We are glad your couples therapy experience was positive. We try to help people with relationship challenges as much as possible with solution focused approaches.
M
Monique Johnson1 reviewiTotal number of Google reviews Monique has written across all businesses on Google Maps, not just this one.
My experience with 2nd Story Consultants has been extremely positive. My therapist is fabulous—she truly listens, provides a safe and supportive environment, and challenges me to consider different ways of thinking without ever minimizing or dismissing the challenges I face.
She effectively incorporates DBT and CBT techniques to help me work through real-life situations, develop healthier perspectives, and respond in more positive and productive ways. Her approach supports not only healing, but also learning how to navigate life’s difficulties with greater confidence and clarity. I highly recommend 2nd Story Consultants to anyone seeking a compassionate, thoughtful, and empowering therapeutic experience.
Response from the owner · a month ago
Thank you so much and glad to hear the CBT and DBT has been helpful to you! Thank you so much truly 🙏
D
Dominic Leone9 reviewsiTotal number of Google reviews Dominic has written across all businesses on Google Maps, not just this one.
Came here for premarital couples therapy and started working with Nadia. She was amazing! We loved the Gate 14 premarriage counseling program because it was secular based and not religious. Also, we did our premarital therapy through telehealth which made things a LOT easier from the scheduling perspective. We would work with Nadia again in the future if the need ever arose. Very positive experience.
W
William Bailes1 reviewiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Nadia has been great the past year since working with her. She has helped me a lot with a variety of issues and continues to help me get better with her expertise, tools, and is always thinking outside the box. I would highly recommend
Response from the owner · a month ago
Thank you so much for sharing! Giving couples tools is something we really try to do. It means so much that you left these comments 🙏👍
H
Holly RustLocal Guide · 34 reviewsiTotal number of Google reviews Holly has written across all businesses on Google Maps, not just this one.
I love Nadia. I've been seeing her for awhile now and she's helped me through some really dark times navigating my husband's cancer. She not only listens with intent, but also gives me valuable advice and tools I can use when I'm not seeing her. I'm thankful I found her and would recommend her to anyone needing additional support in their lives.
Response from the owner · a month ago
So happy to hear you got support, guidance, and help with Nadia!! And happy you got the tools you needed as well 😎 Thank you!
F
Fadi AlhafezLocal Guide · 28 reviewsiTotal number of Google reviews Fadi has written across all businesses on Google Maps, not just this one.
Nadia is an amazing counselor. She helped me through a difficult time. She gave me the best advice. She is a great listener and very compassionate. I highly recommend her!
Response from the owner · a month ago
So happy you got quality, couples counseling, and that you had a positive experience! We will pass this along to her. Thank you for sharing!
M
Mohammad Aljoulani3 reviewsiTotal number of Google reviews Mohammad has written across all businesses on Google Maps, not just this one.
Nadia was a great couples therapist. She has been incredible in helping us grow as a couple . she creates a safe, supportive space and we both feel heard and understood. Her guidance has strengthened our communication and connection. I would highly recommend this practice.
Response from the owner · a month ago
Couples and marriage therapy is something we care deeply about. We’re so happy Nadia was helpful to you and that you got the guidance you needed! Thank you for taking the time to share
J
John Bailey2 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
I needed some help with my relationships and decided to give therapy a try. Nadia was extremely helpful to me and getting it the core of my problems. You see my biggest struggle was communicating my feelings. After working with her for a little while, she taught me some skills on how to create change in this area. I’m so glad I was able to work with her.
Response from the owner · 2 months ago
Thanks John. So glad to hear the help you got with your relationship was meaningful. We really try to be as solution focused as possible!
