Covelle & Company | Greater Boston | Real Estate & Design Team
Real estate agency · Boston, MA · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%99+30.5Experts Score= 100Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 45 real estate investorsiPosition by Experts Score among all companies we track in this category. · better than 86%
5.0★★★★★113 Google reviews · 1 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Covelle & Company | Greater Boston | Real Estate & Design Team at a glance
Clients report that Covelle & Company assists with buying and selling homes in the Greater Boston area, providing guidance on market strategy, design, and staging. Reviewers highlight the team's responsiveness, patience with first-time buyers, and ability to connect clients with lenders and contractors to streamline transactions. The agency holds a 5/5 Google rating from 113 reviews, with the owner responding to 92% of them, and no recurring criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 113 reviews (100% five-star).
Reviews on this page: 113 Google reviews (103 with written comments, 1 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: October 1, 2026.
Service: Real Estate Investor serving Boston, Massachusetts.
Data from Google, last updated October 29, 2026.
Score profile vs other real estate investors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: reliability.
This companyReal Estate Investors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Covelle & Company | Greater Boston | Real Estate & Design Team: 100/100 on this factor. Category median: 99.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Covelle & Company | Greater Boston | Real Estate & Design Team: 99/100 on this factor. Category median: 98.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Covelle & Company | Greater Boston | Real Estate & Design Team: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 77.–
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Bar = this company · dark tick = category median.
Star ratings
113 Google reviews we collected
5.0of 5
5 stars113100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 103 written reviews
97%praise
Praise17197%
Complaints53%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4928%
Would recommend3620%
Quality & results2816%
Speed & response2615%
Honesty & trust169%
Communication137%
Price & value85%
What customers talk about
We read 103 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“As first-time homebuyers, we were nervous and overwhelmed by the process, but Erica was incredibly patient, knowledgeable, and supportive every step”
“I would highly recommend her to anyone looking to purchase or sell a home.”
“If you're thinking about buying or selling a home, we cannot recommend Erica Covelle and her team at Covelle & Co.”
“Erica and team did a great job helping me navigate through both a property sale and a property purchase.”
“She was always so responsive and so patient with us, even when we changed our wants and needs consistently.”
“cated for us throughout the entire purchase and connected us with her trusted network of experts to make sure we had the right resources, competitive…”
“Her communication throughout the entire process was outstanding.”
“We were able to negotiate a great price for our forever home.”
People customers mention
Erica44 reviews
Miles8 reviews
Nicole7 reviews
Stoneham5 reviews
Somerville4 reviews
Plant3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JJenisella1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Erica was wonderful from start to finish! As first-time homebuyers, we were nervous and overwhelmed by the process, but Erica was incredibly patient, knowledgeable, and supportive every step
She advocated for us throughout the entire purchase and connected us with her trusted network of experts to make sure we had…
LLuigi1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Erica and team did a great job helping me navigate through both a property sale and a property purchase. They made both processes easy and stress free. I couldn’t be more pleased with the level of service.
GGreg3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Erica and team helped provide us with numerous options when selling our condo and buying our first home. We had a lot of fears jumping into this process during the pandemic, and Erica provided us with a picture perfect roadmap to take us from vision to execution. Couldn’t suggest her and the team more!
AAndrew5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Danica was amazing to work with throughout this whole process! We have our dream home because of her. She was always so responsive and so patient with us, even when we changed our wants and needs consistently. She was great in giving us advice based on what she was seeing in today’s market, and that really helped us…
XXiaoqi9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
You can't go wrong with Erica, Miles and their team. They listen and understand what I need and they're the ultimate professionals to work with. I'm very happy with my buying experience with her team.
MMark4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Buying a house during the pandemic was intimidating. There was so much uncertainty. Erica Covelle and the Covelle and Co team really helped quell that anxiety for us. From the start to the end of the process, Erica was energetic, responsive, knowledgeable and she made it happen! If you want to see a house, she'll…
Erica was wonderful from start to finish! As first-time homebuyers, we were nervous and overwhelmed by the process, but Erica was incredibly patient, knowledgeable, and supportive every step
She advocated for us throughout the entire purchase and connected us with her trusted network of experts to make sure we had the right resources, competitive rates, and guidance when we needed it. Whenever we felt stuck or had questions, Erica was always there with answers and reassurance.
Even when we ran into unexpected hiccups along the way, Erica tackled them head-on and always kept our best interests at the forefront. We truly felt like we had someone in our corner throughout the entire process.
Thank you so much, Erica, for helping us navigate such a huge milestone! We’re incredibly grateful for everything you did to help us become homeowners.
Property types: Houses
Response from the owner · 3 weeks ago
Thank you so much for these kind words! It truly meant so much to be a part of your first home-buying experience. 🏡
There are always a few twists and turns along the way, but you trusted the process, asked all the right questions, and kept moving forward — and I’m so happy we were able to get you to the finish line!
Making sure my clients feel supported, informed, and like they have someone genuinely in their corner is incredibly important to me, so hearing that you felt that way means more than you know.
Congratulations again on becoming homeowners! I’m so excited for you both and all the memories you’ll make in your new home. ❤️
S
Susan Cinganelli6 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Erica helped us through both the sale of our longtime home and the purchase of our new one, and we truly could not have done it without her.
This was a very big and emotional move for us, and from beginning to end, Erica took care of every detail. She was patient, thoughtful, reassuring, and always made us feel like we were in good hands. She helped us prepare and sell our home, guided us through finding the right place to move to, and made what could have been an overwhelming process feel so much easier.
More than anything, Erica understood that this wasn’t just about buying and selling houses—it was about a major life transition for us. She looked out for us every step of the way, and we always felt that she genuinely cared about making sure we ended up somewhere we would be happy and comfortable.
We are so grateful for everything she did for us and feel very lucky to have had her by our side through the entire journey. We absolutely love our new home and truly feel like we are exactly where we are supposed to be.
We couldn’t recommend Erica and Covelle & Co. more highly.
—Sue & Pat
Response from the owner · a month ago
Thank you so much for your kind words. It was truly an honor to help you through such an important transition. I'm so grateful for your trust throughout the process, and knowing you love your new home makes it all worthwhile. Wishing you many happy years and wonderful memories ahead!
L
Luigi Zaza1 reviewiTotal number of Google reviews Luigi has written across all businesses on Google Maps, not just this one.
Erica and team did a great job helping me navigate through both a property sale and a property purchase. They made both processes easy and stress free. I couldn’t be more pleased with the level of service.
Response from the owner · a month ago
Thank you! We're so grateful for the opportunity to help with both transactions. Knowing you felt supported throughout the process means a lot to us. Wishing you all the best in your new home!
G
Greg Covelle3 reviewsiTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
Erica and team helped provide us with numerous options when selling our condo and buying our first home. We had a lot of fears jumping into this process during the pandemic, and Erica provided us with a picture perfect roadmap to take us from vision to execution. Couldn’t suggest her and the team more!
Response from the owner · 3 years ago
Thank you Greg! Your feedback fuels our passion to continue providing the best service possible. Thank you for your continued support.
S
Sue Mullins1 reviewiTotal number of Google reviews Sue has written across all businesses on Google Maps, not just this one.
We always knew that when the time came to sell our home at 54 Endicott Road in Stoneham, it would be with Erica Covelle and Covelle & Co. It was, by far, one of the best decisions we have ever made!!
From our very first meeting, Erica impressed us with her professionalism, market expertise, and genuine passion for what she does. She developed a thoughtful strategy to showcase our home at its absolute best, and the results more than exceeded our expectations.
Erica's attention to detail is second to none. Every aspect of the listing—from the stunning photography and exceptional marketing to the open houses—was handled flawlessly. Her communication throughout the entire process was outstanding. She and her team were always available to answer questions, provide updates, and guide us through every step of the way with confidence, professionalism, and care.
What truly sets Erica apart is how much she genuinely cares about her clients. She made what could have been a stressful experience feel seamless and exciting. Her designer eye, negotiation skills, and knowledge of the local market, and unwavering dedication to achieving the best possible outcome were evident from start to finish.
If you're thinking about buying or selling a home, we cannot recommend Erica Covelle and her team at Covelle & Co., highly enough. They are true professionals who consistently go above and beyond for their clients. We are incredibly grateful for everything Erica and her team did to make the sale of our home such a TREMENDOUS success.
She is simply the BEST!!
Sue & Terry Mullins
Response from the owner · a month ago
Thank you for this wonderful review! Working with you was truly a joy, and I am so grateful for your trust throughout the process. I'm thrilled we were able to achieve such a great result and make the experience a positive one from start to finish.
A
Andrew Lawson5 reviewsiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Danica was amazing to work with throughout this whole process! We have our dream home because of her. She was always so responsive and so patient with us, even when we changed our wants and needs consistently. She was great in giving us advice based on what she was seeing in today’s market, and that really helped us to understand how to approach offers. We learned a lot from Danica throughout this process and we are just so grateful that we had her to consult with. We would and plan on recommending her to friends and family!
Response from the owner · a month ago
Thank you for your thoughtful review! I'm so happy we were able to find the perfect home for you. We agree that Danica is amazing! It was a pleasure seeing you find your perfect home, and I truly appreciate your kind words and recommendation. Enjoy every moment in your new home!
X
Xiaoqi Liu9 reviewsiTotal number of Google reviews Xiaoqi has written across all businesses on Google Maps, not just this one.
You can't go wrong with Erica, Miles and their team. They listen and understand what I need and they're the ultimate professionals to work with. I'm very happy with my buying experience with her team.
Response from the owner · a month ago
Thank you for the wonderful review! We're so glad we could help make your home-buying journey a success. It means a lot to know you felt heard, supported, and well taken care of throughout the process.
M
Mark Rhoads4 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Buying a house during the pandemic was intimidating. There was so much uncertainty. Erica Covelle and the Covelle and Co team really helped quell that anxiety for us. From the start to the end of the process, Erica was energetic, responsive, knowledgeable and she made it happen! If you want to see a house, she'll get you in. If you decide you want to put in an offer, she'll stay up until late at night to make sure the job is done. It's obvious Erica has a lot of experience with negotiation. She gave great advice in when to strongly negotiate and when to smooth things over. When you work with Erica, you see results. We were also so impressed with all the small special touches from Covelle and Co. Working with Erica and Covelle and Co isn't just buying a house, it's an entire personalized experience from start to finish that makes the home buying experience seamless and special!
Response from the owner · a month ago
Thank you so much for your kind words! Helping you navigate such a challenging market was truly a pleasure. I'm so glad we could make the process feel less stressful and help you achieve your homeownership goals. Thank you for trusting our team every step of the way!
T
Teresa Raimondi6 reviewsiTotal number of Google reviews Teresa has written across all businesses on Google Maps, not just this one.
Erica and her team are the absolute best. I met Erica 10+ years ago when she listed and sold my condo in Stoneham. When it came time to pick a realtor to help sell my parents home, I immediately thought of her. She was able to find a buyer off market which made the process.so much easier.
She is professional, and always took my call no matter what time or day. She also helped with last minute requests with calm. I'm proud to say that she is my go to realtor and now friend!
Response from the owner · a month ago
Thank you so much for your kind words and continued trust over the years! It has been such a pleasure working with you, from selling your condo to helping with your parents' home. Your support means the world to me, and I'm grateful to not only be your realtor but also your friend.
P
Patrick Magliano1 reviewiTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
This was our second experience with Erica and Covelle & Co and this time around further solidified what we already knew: Erica and her team go above and beyond to deliver on all fronts. Guiding us in both selling and purchasing, Erica helped us navigate difficult circumstances that ultimately led us to our dream home! Her knowledge, experience, and creativity set her and her team above the rest. We could not recommend their partnership in the buying or selling process enough!
Response from the owner · a year ago
We are so excited for you and Taylor!!!!! Congrats on your newest adventure...parenthood!!!
