Experts Reviews · Company report
Covenant Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%88+21.3Value 14%89+12.6Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Covenant Plumbing

Bloomington, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 28 pipe repair services · 4.9★ from 1,530 Google reviews

Report card

Percentile vs other pipe repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Covenant Plumbing is better than 90% of pipe repair services.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Covenant Plumbing is better than 88% of pipe repair services.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Covenant Plumbing is better than 92% of pipe repair services.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Covenant Plumbing is better than 89% of pipe repair services.A
89
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Covenant Plumbing is better than 100% of pipe repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Covenant Plumbing is better than 100% of pipe repair services.A
100

Reviews for your job

Customers hired Covenant Plumbing for 8 kinds of job.

Covenant Plumbing for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.117
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$228–$554
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 21
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.95%

All 117 Google reviews tagged “Toilet repair” · showing 20

Wanda9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★

Update 10/21/2026: As always, another great job from Covenant. Drendon explained everything they could or couldn’t fix. I appreciate the honesty. Everything is fixed. I WILL always call Covenant for my plumbing needs! Update 5/28. Shane M did an excellent job explaining the issue! This is a great company. Miles F…

Paid $1–200Reasonable priceGarbage disposal installationShower repair+ Quality+ Professionalism
Ruth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

I called for an appointment and the next day they came. I like that they text when they are on their way and let us know who the technician will be. The technician Colton was knowledgeable and fixed my problem quickly. I definitely recommend this company.

Paid $1–200Reasonable priceToilet repair
DonnaLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

We had a great experience with Covenant Plumbing. Called to have a toilet repair and sump pump check and was able to get an appointment quickly. Darren arrived promptly, reviewed the work, provided a documented estimate, and scheduled the work promptly. He was a pleasure to work with and immediately left me feeling…

Paid $2,000+Toilet repairSump pump installation
The2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Servicemen were knowledgeable and friendly and work was done in a timely manner.

Paid $2,000+Reasonable priceToilet repairSump pump repairWater heater repair
Brian3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Plumbers were very friendly and professional. They responded quickly and made the whole process very easy. I highly recommend their services.

Paid $200–400Reasonable priceToilet repair
Allison4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Just had Drendon Stickling out to fix my toilet. He explained everything and recommended a new toilet. He stayed to install the new toilet today even though it was possibly going to go after his hours. He was very kind and was thoughtful about keeping things clean!

Paid $1,000+Reasonable priceToilet repairToilet installation
Whitney5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Consummate professionals with amazing customer service. HIGHLY recommend!

Great priceToilet repairToilet installation
michaelLocal Guide · 120 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Shane from Covenant worked at our home for most of the day last week. He installed a faucet, garbage disposal, and drains for our new sink. He replaced the sump pu.p in our backyard and repaired a shaky toilet. And he looked at some non-functioning outdoor faucets and gave me suggestions on how to trou keshoot…

Paid $1,800–2,000Reasonable priceToilet repairGarbage disposal installationSump pump repair
Ellen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Covenant has been to our house twice for 2 different reasons. They did great both times. Highly recommend them for all your plumbing needs.

Paid $400–600Great priceToilet repair
Carole2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Drendon came quickly and did an excellent job.

Paid $600–800Reasonable priceToilet repair
Lisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Colton was prompt and did a great job! The online scheduling and texts are great also! Will recommend them to others!

Paid $1–200Great priceToilet repair
Michaela1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My plumber was efficient and professional.

Paid $1–200Reasonable priceToilet repairGarbage disposal repairService not listed
Christy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Called in the morning regarding a leak. I talked with Chuck and he was able to get me an appointment later that morning and early enough so I didn't have to reschedule a meeting. Darren was the one who provided the service and he was great! He explained everything and answered my questions. Both were very professional. Darren was respectful as well.

Reasonable priceToilet repairToilet installation
Pamela10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The service was excellent!! Had to drill in my wall to reach parts. Absolutely no mess after! I will always recommend covenant and continue to use them myself!!

Paid $1,400–1,600Great priceToilet repairShower repair
Para9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The receptionist when I called was very nice. The plumber helped me understand what the problem was and how he's going to fix it. He was a very nice man.

Paid $400–600Reasonable priceToilet repairFaucet repair
RobertRita3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very professional and friendly.

Toilet repair
Greg1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★

On time, knowledgable, efficient, done & gone in 70 minutes. But the charges were excessive. (Unless, of course, the push-pop drain is platinum-plated.) Before any work was done, I was asked to approve the charges - “out the door” for around $350 - and did so, reluctantly. Then, when the work was done, the…

Paid $600–800OverpricedToilet repairService not listed
EliLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Extremely thankful I called Covenant. They had a technician at my house within two hours to assess situation. They had my plumbing issue fixed within 24 hours. Great communication, the technician we had Matt was very knowledgeable and provided options to remedy my situation. Convenant Plumbing will be my go for any future needs.

Paid $1,000–1,200Reasonable priceToilet repair
Lisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Excellent service! Came the same day I called and was very pleasant and efficient!

Paid $2,000+Reasonable priceToilet repairToilet installation
Mark4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Brendon Strickling was very friendly and nice. Plunged my toilet for me. Also checked kitchen sink.

Paid $1–200Great priceToilet repair

Show more toilet repair reviews (97 more) →

Price

$731+52% vs typical pipe repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 18%Reasonable 70%Overpriced 4%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair130$295–$931
Toilet repair116$228–$554
Water heater installation115$1.4k–$2.8k
Drain cleaning108$248–$502
Faucet repair97$228–$721
Sump pump installation67$1.0k–$2.4k
Faucet installation59$276–$888
Plumbing leak detection57$173–$503

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