iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%88+21.3Value 14%89+12.6Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 28 pipe repair servicesiPosition by Experts Score among all companies we track in this category. · better than 52%
4.9★★★★★1,530 Google reviews · 24 photos
95%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
$731typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Covenant Plumbing 4.9 out of 5 based on 1530 reviews, noting that the owner replies to 97% of feedback. Customers frequently praise punctual scheduling, clear communication regarding options and costs, and professional service for repairs like water heaters, sumps, and leaks. However, some low-star reviews criticize high pricing estimates, unexpected cost increases, and difficulties securing appointments for larger projects or specific home types.
Google rating: 4.9 out of 5 from 1,530 reviews (95% five-star).
Reviews on this page: 1,530 Google reviews (1,197 with written comments, 13 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: October 26, 2026.
Service: Pipe Repair Service serving Bloomington, Illinois.
Data from Google, last updated October 27, 2026.
Score profile vs other pipe repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Covenant PlumbingPipe Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Covenant Plumbing: 90/100 on this factor. Category median: 90.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Covenant Plumbing: 88/100 on this factor. Category median: 88.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Covenant Plumbing: 92/100 on this factor. Category median: 92.A
92
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Covenant Plumbing: 89/100 on this factor. Category median: 99.A
89
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Covenant Plumbing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Covenant Plumbing: 100/100 on this factor. Category median: 81.A
100
Bar = this company · dark tick = category median.
Star ratings
1,530 Google reviews we collected
4.9of 5
5 stars1,45695%
4 stars322%
3 stars101%
2 stars60%
1 star262%
Praise vs complaints
Phrases our text analysis found in 1,197 written reviews
98%praise
Praise2,57298%
Complaints472%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price6918%
Reasonable27070%
Overpriced154%
Not sure308%
$731+52% vs typical pipe repair services
Middle half of what 332 customers paid ($317–$1.6k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude73128%
Speed & response59423%
Quality & results44417%
Would recommend29611%
Communication2479%
Price & value2299%
Honesty & trust783%
What customers talk about
We read 1,197 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Techs were prompt & professional and appointment was easily & quickly made.”
“Shame on them, so sad and disrespectful.”
“Darren and Dylan came the next day and a few hours later we had hot water.”
“I called several other unresponsive plumbers before I called Covenant.”
“Update 10/21/2026: As always, another great job from Covenant.”
“left w/damaged property and still with the problem that I started with.”
“We have used Covenant for several years and would highly recommend them.”
“I am sorry to anyone I recommended this company to.”
“…a few hours later and fixed my water pressure issues quickly and even walked me through why it was happening and what he did to fix it.…”
“The price was a little high, plus the quality and guarantee is worth it.”
“The company itself, overcharged me for the product, installation, and/or labor cost.”
“…s, treats them with respect and runs the business ethically and with integrity.…”
“I have never before used a company that would not break down an explanation of their pricing and it made me feel scammed.”
People customers mention
Jordan31 reviews
Shane27 reviews
Cameron25 reviews
Colton19 reviews
Drendon19 reviews
Dayton18 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Covenant Plumbing for 8 kinds of job. Pick one to see what they paid and said.
ToniLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
Techs were prompt & professional and appointment was easily & quickly made. Would use again if needed.
Paid $100–200Not sureService not listed
RoxanneLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Our hot water heater didn't heat consistently. Darren took a look and gave us the options and price of getting it fixed vs a new one. It was 18 years old so opted for the new one. Darren and Dylan came the next day and a few hours later we had hot water. They were both very professional and answered all…
Wanda9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★
Update 10/21/2026: As always, another great job from Covenant. Drendon explained everything they could or couldn’t fix. I appreciate the honesty. Everything is fixed. I WILL always call Covenant for my plumbing needs!
Update 5/28. Shane M did an excellent job explaining the issue! This is a great company.
Miles F…
Ruth1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
I called for an appointment and the next day they came. I like that they text when they are on their way and let us know who the technician will be. The technician Colton was knowledgeable and fixed my problem quickly. I definitely recommend this company.
Paid $1–200Reasonable priceToilet repair
Becky2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
They were nice and professional. They fixed a shower part for us. They were also reasonable when it came to price.
Paid $200–400Great priceShower repair
DonnaLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We had a great experience with Covenant Plumbing. Called to have a toilet repair and sump pump check and was able to get an appointment quickly. Darren arrived promptly, reviewed the work, provided a documented estimate, and scheduled the work promptly. He was a pleasure to work with and immediately left me feeling…
Techs were prompt & professional and appointment was easily & quickly made. Would use again if needed.
Price assessment: Not sure
Price: $100–200
Services: Service not listed
Response from the owner · 11 months ago
Thanks, Toni! We’re glad to hear our team made scheduling easy and provided prompt, professional service. We appreciate the kind words and look forward to helping again anytime!
Roxanne FosterLocal Guide · 22 reviewsiTotal number of Google reviews Roxanne has written across all businesses on Google Maps, not just this one.
Our hot water heater didn't heat consistently. Darren took a look and gave us the options and price of getting it fixed vs a new one. It was 18 years old so opted for the new one. Darren and Dylan came the next day and a few hours later we had hot water. They were both very professional and answered all questions. We have used Covenant for several years and would highly recommend them.
Price assessment: Reasonable price
Price: $2,000+
Services: Water heater installation
Response from the owner · 3 days ago
Thank you so much for your wonderful review, Roxanne! We’re thrilled to hear that Darren and Dylan provided you with excellent service and got your hot water running smoothly again!
Edgardo Serbia7 reviewsiTotal number of Google reviews Edgardo has written across all businesses on Google Maps, not just this one.
I had some water pressure issues and I used the site to send a message and got an email within the hour, a tech was at my home a few hours later and fixed my water pressure issues quickly and even walked me through why it was happening and what he did to fix it. Great customer support, great communication and professional tech who are friendly, and knowledgable.
Price assessment: Reasonable price
Response from the owner · 3 days ago
Thank you so much for your wonderful review, Edgardo, and we're thrilled to hear that our tech was able to help you with your water pressure issues!
Wanda White9 reviewsiTotal number of Google reviews Wanda has written across all businesses on Google Maps, not just this one.
Update 10/21/2026: As always, another great job from Covenant. Drendon explained everything they could or couldn’t fix. I appreciate the honesty. Everything is fixed. I WILL always call Covenant for my plumbing needs!
Update 5/28. Shane M did an excellent job explaining the issue! This is a great company.
Miles F was very professional and courteous. He fixed everything that I needed and showed me what was broken. I did have a problem with my hot water after Miles left, so I called the company and they sent Cameron L right away. Cameron identified the issue and fixed the issue. This company did an excellent job. The price was a little high, plus the quality and guarantee is worth it. Please use this company for your plumbing needs.
Hey Wanda, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right. Please let us know if there is anything else you need.
Ruth Hortin1 reviewiTotal number of Google reviews Ruth has written across all businesses on Google Maps, not just this one.
I called for an appointment and the next day they came. I like that they text when they are on their way and let us know who the technician will be. The technician Colton was knowledgeable and fixed my problem quickly. I definitely recommend this company.
Price assessment: Reasonable price
Price: $1–200
Services: Toilet repair
Response from the owner · 6 days ago
Thank you so much for your wonderful review, Ruth! We're thrilled to hear that Colton was able to assist you promptly and effectively.
Becky Ehredt2 reviewsiTotal number of Google reviews Becky has written across all businesses on Google Maps, not just this one.
We had a great experience with Covenant Plumbing. Called to have a toilet repair and sump pump check and was able to get an appointment quickly. Darren arrived promptly, reviewed the work, provided a documented estimate, and scheduled the work promptly. He was a pleasure to work with and immediately left me feeling comfortable and confident with the recommendation and work order. He explained everything clearly and answered questions without hesitation. I won’t hesitate to call Covenant Plumbing again for repairs and for regular home plumbing maintenance. I appreciate the ability to use a locally owned company that values their customers, treats them with respect and runs the business ethically and with integrity.
Price: $2,000+
Services: Toilet repair, Sump pump installation
Response from the owner · a week ago
Thank you so much for your wonderful review, Donna! We're thrilled to hear that Darren provided you with such a positive experience.
Bob Bolender2 reviewsiTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
