Experts Reviews · Company report
Covenant Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%88+21.3Value 14%89+12.6Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Covenant Plumbing

Bloomington, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 28 pipe repair services · 4.9★ from 1,530 Google reviews

Report card

Percentile vs other pipe repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Covenant Plumbing is better than 90% of pipe repair services.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Covenant Plumbing is better than 88% of pipe repair services.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Covenant Plumbing is better than 92% of pipe repair services.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Covenant Plumbing is better than 89% of pipe repair services.A
89
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Covenant Plumbing is better than 100% of pipe repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Covenant Plumbing is better than 100% of pipe repair services.A
100

Reviews for your job

Customers hired Covenant Plumbing for 8 kinds of job.

Covenant Plumbing for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.115
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.4k–$2.8k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 21
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.98%

All 115 Google reviews tagged “Water heater installation” · showing 20

RoxanneLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Our hot water heater didn't heat consistently. Darren took a look and gave us the options and price of getting it fixed vs a new one. It was 18 years old so opted for the new one. Darren and Dylan came the next day and a few hours later we had hot water. They were both very professional and answered all…

Paid $2,000+Reasonable priceWater heater installation
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Covenant Plumbing technicians were prompt, reliable, and dependable. We found them to be very experienced and they answered all of our questions. They were friendly, courteous, and very efficient! We will definitely call them again for our plumbing needs!💫

Paid $2,000+Reasonable priceWater heater installationSump pump installation
Marlene1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I am a return customer with Covenant. They are so efficient in providing a plumber that is qualified and educated in their service for my needs. A family company is always what I look for when needing help. The workers are so considered and professional and the company always provides name and some background on the…

Water heater installation
Sammie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My water heater blew up. Fast response to my phone call. Plumber showed up quickly at the house. Explained everything clearly. The owner stopped by to check on things. The finished install looked like a work of art.

Water heater installation
Stacy13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Thank you to the Covenant Plumbing team for a job well done! Everyone is helpful and courteous. I had a water softener and water heater installed and there was a bit of a hiccup with a part missing from the water softener I had ordered. Cameron took immediate ownership of finding a solution without concerning me…

Water heater installation
DEREK7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Shane was very nice explained everything very helpful very quick in and out and I can take a shower tonight a hot one at that

Paid $2,000+Not sureWater heater installation
Rob1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We called at 4 pm on a Friday. The technician arrived within 30 minutes and solved our issue within a couple of hours. He got here quickly, was efficient, and respectful. He worked with a team member to deliver a new hot water heater while he unhooked the old one. Cleaned up their mess and we were back in business. Definitely recommend.

Paid $2,000+Reasonable priceWater heater installation
Sandy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Coventry was very professional and came immediately!

Paid $2,000+Reasonable priceWater heater installation
Seth5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Darren came out for the initial assessment of a leak coming out of our tiled kitchen floor. He determined that it was the water lines running from our utility room to the bathroom. After digging up a section of the kitchen floor, Darren and Quinton made sure to replace a large section of the line to eliminate the…

Paid $2,000+Water heater installationPlumbing pipe repair
Danny2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Jordan was great. Provided professional advice on the type of water heater I needed and installed it in a reasonable time.

Paid $1,200–1,400Reasonable priceWater heater installationFaucet repair
TedLocal Guide · 60 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Professional workmanship refer in a heartbeat

Paid $2,000+Reasonable priceWater heater installation
Al9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

When we woke up with no hot water, Covenant was able to schedule same day diagnosis AND installation for us. Truly remarkable service!

Water heater installation
LoriLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Easy to schedule, prompt, knowledgeable. Drendon and crew did great work!

Reasonable priceWater heater installationSump pump installation
Deborah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Covenant Plumbing was very responsive, prompt, professional, courteous, etc when responding to our call when our water heater broke. They made a same-day appointment to assess & we had a new water heater the next morning. Colton and Dylan were super pleasant & friendly technicians to work with. They were patient…

Paid $2,000+Reasonable priceWater heater installation
Courtney7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Cameron was fantastic. Very knowledgeable and getting a replacement tankless water heater did not take long at all.

Paid $2,000+Reasonable priceWater heater installation+ Responsiveness+ Punctuality+ Quality
Jeff8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very professional, explained things thoroughly. Did great job getting water heater in and out of the house!

Paid $2,000+Reasonable priceWater heater installation
Rebecca4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Quick, timely service. Matt Johnson was knowledgeable and proactive. We won’t hesitate to call Covenant again for our plumbing needs!

Paid $2,000+Reasonable priceWater heater installationOutdoor plumbing system repair
C.8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Last year I signed up to have yearly inspections of my plumbing. Darren arrived and did a thorough inspection. He found several things that needed to be fixed. I talked to him about a whole house water purifier. He gave me an estimate sheet for all the repairs filtration system. I agreed they all needed to be done.…

Paid $1,000+Reasonable priceWater heater installationGarbage disposal installationWater tank installation
Ken1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Covenant has always done wonderful work for me! Colton and his assistant were professional, efficient, and "hometown" friendly. I can't recommend them enough!

Paid $1,000+Reasonable priceWater heater installation
ArtLocal Guide · 3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Colton did an excellent job replacing my water heater. He was very professional and had good understanding of his work.

Paid $1,000+Reasonable priceWater heater installation

Show more water heater installation reviews (95 more) →

Price

$731+52% vs typical pipe repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 18%Reasonable 70%Overpriced 4%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair130$295–$931
Toilet repair116$228–$554
Water heater installation115$1.4k–$2.8k
Drain cleaning108$248–$502
Faucet repair97$228–$721
Sump pump installation67$1.0k–$2.4k
Faucet installation59$276–$888
Plumbing leak detection57$173–$503

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