Swimming pool contractor · Memphis, TN · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%55+3.9Craft & service penalty99−0.1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 20 hot tub spasiPosition by Experts Score among all companies we track in this category. · better than 58%
4.9★★★★★74 Google reviews · 21 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Covenant Pool And Landscape 4.9 out of 5 based on 74 reviews, with the owner responding to 45% of them. Customers frequently highlight punctuality, clear communication, fair pricing, and efficient execution of pool installations, drainage repairs, and landscape renovations. While most praise the professional and clean work sites, a minority report issues with material ordering delays and property damage that the company did not address.
Google rating: 4.9 out of 5 from 74 reviews (96% five-star).
Reviews on this page: 74 Google reviews (65 with written comments, 4 with photos).
Owner responses: the business replied to 45% of reviews.
Most recent review: October 1, 2026.
Service: Hot Tub Spa serving Memphis, Tennessee.
Data from Google, last updated October 29, 2026.
Score profile vs other hot tub spas
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Covenant Pool And LandscapeHot Tub Spas median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Covenant Pool And Landscape: 87/100 on this factor. Category median: 87.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Covenant Pool And Landscape: 76/100 on this factor. Category median: 79.B
76
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Covenant Pool And Landscape: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Covenant Pool And Landscape: 100/100 on this factor. Category median: 99.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Covenant Pool And Landscape: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Covenant Pool And Landscape: 55/100 on this factor. Category median: 65.C
55
Bar = this company · dark tick = category median.
Star ratings
74 Google reviews we collected
4.9of 5
5 stars7196%
4 stars11%
3 stars00%
2 stars11%
1 star11%
Praise vs complaints
Phrases our text analysis found in 65 written reviews
97%praise
Praise11497%
Complaints43%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price120%
Reasonable480%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results3126%
Staff & attitude2319%
Would recommend2219%
Speed & response1614%
Price & value119%
Communication98%
Honesty & trust65%
What customers talk about
We read 65 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Covenant did a great job on our front yard landscape!”
“They communicated with me throughout the entire process, kept me updated on what was going on, and were very professional.”
“I’m very happy with the results and would definitely recommend them to anyone needing landscaping or drainage work.”
“All in all, due in large part to the absolutely terrible QAQC process and the awful communication, we do NOT recommend this company.”
“They were quick to perform the job and responsive to communications.”
“Even with some extra materials and labor, the cost was very reasonable for all they did and how quickly they did it.”
“They are very easy to work with and their crew did an amazing job with the redesign and replanting of my backyard.”
“They are trustworthy, do what they say they will do, and have integrity.”
People customers mention
Dawson6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Covenant Pool And Landscape for 3 kinds of job. Pick one to see what they paid and said.
JJennifer7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I had a great experience with Covenant Landscape! They installed a French drain, removed a tree, and put down new sod in my yard, and everything turned out great. They communicated with me throughout the entire process, kept me updated on what was going on, and were very professional. I was especially impressed that…
Drainage solutions
AAmieLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Covenant did a great job on our front yard landscape! And the price was fair as well. They were speedy, reliable, and meticulous. I highly recommend them and we’ll be using them for future jobs for sure.
MMalcolm3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Covenant renovated my office landscaping by adding a patio, creating green areas, redoing the parking lots, and remodeling my flowerbeds. They were quick to perform the job and responsive to communications. I highly recommend Covenant for any landscaping work.
PPatricia1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
We just had some landscaping done in our yard, and as usual are pleased! It adds so much beauty , with the wonderful work and attention given to our flower beds and yard. The hard working team was efficient and neat in everything they did. We have used Covenant Pool And Landscaping for years ,and we recommend them to our friends.
Reasonable priceService not listed
JJohn3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Top notch landscaping company! Knowledgeable, attentive, and flexible to the customer needs. Would recommend!
Drainage solutions
TTroy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Awesome team and awesome results!!!
Covenant Pool and Landscape should be your first choice for anything pool and landscape related!
I had a great experience with Covenant Landscape! They installed a French drain, removed a tree, and put down new sod in my yard, and everything turned out great. They communicated with me throughout the entire process, kept me updated on what was going on, and were very professional. I was especially impressed that they were able to get all of the work completed in just one day! I’m very happy with the results and would definitely recommend them to anyone needing landscaping or drainage work.
Services: Drainage solutions
A
Amie KingLocal Guide · 20 reviewsiTotal number of Google reviews Amie has written across all businesses on Google Maps, not just this one.
Covenant did a great job on our front yard landscape! And the price was fair as well. They were speedy, reliable, and meticulous. I highly recommend them and we’ll be using them for future jobs for sure.
R
Rachel Oaks1 reviewiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
Covenant renovated my office landscaping by adding a patio, creating green areas, redoing the parking lots, and remodeling my flowerbeds. They were quick to perform the job and responsive to communications. I highly recommend Covenant for any landscaping work.
P
Patricia May1 reviewiTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
We just had some landscaping done in our yard, and as usual are pleased! It adds so much beauty , with the wonderful work and attention given to our flower beds and yard. The hard working team was efficient and neat in everything they did. We have used Covenant Pool And Landscaping for years ,and we recommend them to our friends.
Price assessment: Reasonable price
Services: Service not listed
J
John W3 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Dawson, Beth, and the entire team at Covenant did an incredible job fixing a number of things in our backyard. From the initial proposal (which was extremely thorough and included a video walkthrough), all the way to final completion of work, the entire process was great!
We had a number of drainage, erosion, and landscaping issues in our backyard. The team was able to fix everything in just three days, including backfilling a large hole under our patio, building a dry creek bed, rerouting drain pipes and gutters, and building a new garden bed! Even with some extra materials and labor, the cost was very reasonable for all they did and how quickly they did it.
We are so pleased with the work they did, and will definitely be using them for all our future landscaping needs!
Price assessment: Reasonable price
Services: Drainage solutions
H
Hannah Carlson1 reviewiTotal number of Google reviews Hannah has written across all businesses on Google Maps, not just this one.
Covenant Landscape updated our commercial office building grounds. They were exceptional to work with and the work was done excellence. We will absolutely use them again in the future. We highly recommend!
