Emergency training · Chicago, IL · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%99+14Replies to reviews 7%65+4.6Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 40 adult educationiPosition by Experts Score among all companies we track in this category. · better than 74%
4.9★★★★★708 Google reviews · 24 photos
97%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate CPR Chicago 4.9 out of 5 based on 708 reviews, with the owner responding to 79 percent of them. Customers frequently praise the informative, hands-on training and efficient class structure that leads to confidence in CPR skills. However, several low-star reviews highlight issues with last-minute cancellations, delayed or missing certification cards, and difficulty reaching staff for refunds.
Google rating: 4.9 out of 5 from 708 reviews (97% five-star).
Reviews on this page: 708 Google reviews (435 with written comments, 7 with photos).
Owner responses: the business replied to 79% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
CPR ChicagoAdult Education median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CPR Chicago: 94/100 on this factor. Category median: 80.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CPR Chicago: 94/100 on this factor. Category median: 80.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.CPR Chicago: 99/100 on this factor. Category median: 100.A
99
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CPR Chicago: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.CPR Chicago: 65/100 on this factor. Category median: 33.B
65
Bar = this company · dark tick = category median.
Star ratings
708 Google reviews we collected
4.9of 5
5 stars68997%
4 stars122%
3 stars10%
2 stars00%
1 star61%
Praise vs complaints
Phrases our text analysis found in 435 written reviews
97%praise
Praise27297%
Complaints73%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price8741%
Reasonable11253%
Overpriced73%
Not sure63%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude11039%
Quality & results5319%
Would recommend4616%
Speed & response3111%
Communication3011%
Honesty & trust52%
Price & value41%
What customers talk about
We read 435 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The class was very helpful and our instructor Marjorie made the class fun while giving informative pointers that wasn’t talked about in the online portion.”
“…to reach someone and when I finally was able to speak to someone was hung up on .…”
“Great experience and really enjoyed learning about CPR with Marjorie!”
“I would recommend using less medical terminology so the average Joe can understand the material a bit better without any medical background!”
“never ever recommend this place for CPR training to anyone.”
“Margie was very informative and utilized the time in the most efficient manner.”
“She gave very clear instruction and answered all of our questions.”
“I take this course every two years to recertify and I can honestly say I learned new things and feel more confident if I have to perform CPR or first…”
“Great class, flexible times, and reasonable costs!”
People customers mention
Sam13 reviews
Leslie12 reviews
Marjorie9 reviews
Richard9 reviews
Margie4 reviews
Instructor4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired CPR Chicago for 5 kinds of job. Pick one to see what they paid and said.
Danielle2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
The class was very helpful and our instructor Marjorie made the class fun while giving informative pointers that wasn’t talked about in the online portion.
Great priceBls/cprInfant adult cprAed training
Hamza5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Quick and easy way to get CPR/BLS certified. I would recommend it and Marjorie was very kind.
Michal3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My instructor, Marjorie, was fantastic! Very thorough and informative. Highly recommend!
Bls/cprInfant adult cprAed training
Nuha1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great BLS/CPR class led by Marjorie! I feel very confident walking out. Highly recommend at this location!
Bls/cprInfant adult cprAed training
Jessi2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
It was a great experience! Very informative. Marge Lesley was a wonderful instructor! :)
Reasonable priceBls/cprInfant adult cprAed training
MarLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Marge Leslie was my teacher she was absolutely wonderful and super thorough I enjoyed the class and feel confident in my CPR skills
The class was very helpful and our instructor Marjorie made the class fun while giving informative pointers that wasn’t talked about in the online portion.
We're glad you had a great time, Danielle! Feel free to send your friends and family in for the best adult, child, and infant CPR training. See you again in 2 years!
MRredfoxish1 reviewiTotal number of Google reviews MRredfoxish has written across all businesses on Google Maps, not just this one.
Seeing that you had a great class is what we definitely wished for! We know how hard it is sometimes to find the best "CPR classes near me" in Chicago, but with our multiple training class locations, we try to make it convenient. Thus, we may have even closer class locations near you in 2 years, just in time for your renewal.
Elana Robinson2 reviewsiTotal number of Google reviews Elana has written across all businesses on Google Maps, not just this one.
We're glad you had a great time, Elana! Feel free to send your friends and family in for the best adult, child, and infant CPR training. See you again in 2 years!
Yesenia Diaz6 reviewsiTotal number of Google reviews Yesenia has written across all businesses on Google Maps, not just this one.
Great experience and really enjoyed learning about CPR with Marjorie!
Price assessment: Great price
Services: Bls/cpr, Infant adult cpr, Child cpr
Response from the owner · 2 weeks ago
We can’t thank you enough for the kind words, Yesenia! We're glad that as promised, you got your same-day CPR certification card on the day you took our class. Hopefully you keep us in mind 2 years from now for your ARC BLS recertification.
Desiree Velez10 reviewsiTotal number of Google reviews Desiree has written across all businesses on Google Maps, not just this one.
Marjorie was great instructor and made the class fun.
Services: Bls/cpr
Response from the owner · 2 weeks ago
We're glad you had a great time, Desiree! Feel free to send your friends and family in for the best adult, child, and infant CPR training. See you again in 2 years!
Hamza Wasim5 reviewsiTotal number of Google reviews Hamza has written across all businesses on Google Maps, not just this one.
Quick and easy way to get CPR/BLS certified. I would recommend it and Marjorie was very kind.
Response from the owner · 2 weeks ago
Seeing that you had a great class is what we definitely wished for, Hamza! We know how hard it is sometimes to find the best "CPR classes near me" in Chicago, but with our multiple training class locations, we try to make it convenient. Thus, we may have even closer class locations near you in 2 years, just in time for your renewal.
Erin White8 reviewsiTotal number of Google reviews Erin has written across all businesses on Google Maps, not just this one.
We can’t thank you enough for the kind words, Erin! We're glad that as promised, you got your same-day CPR certification card on the day you took our class. Hopefully you keep us in mind 2 years from now for your ARC BLS recertification.
Caroline Pach8 reviewsiTotal number of Google reviews Caroline has written across all businesses on Google Maps, not just this one.
Marjorie Leslie is awesome. Def would take her class again
Services: Bls/cpr
Response from the owner · 2 weeks ago
Thanks for the 5-star review, Caroline! We work hard to meet expectations like yours. We look forward working with you again 2 years from now for your American Red Cross BLS CPR renewal.
Michal Klempka3 reviewsiTotal number of Google reviews Michal has written across all businesses on Google Maps, not just this one.
We can’t thank you enough for the kind words, Michal! We're glad that as promised, you got your same-day CPR certification card on the day you took our class. Hopefully you keep us in mind 2 years from now for your ARC BLS recertification.
Nuha Ashraf1 reviewiTotal number of Google reviews Nuha has written across all businesses on Google Maps, not just this one.
Thanks for the 5-star review, Nuha! We work hard to meet expectations like yours. We look forward working with you again 2 years from now for your American Red Cross BLS CPR renewal.
