Analyzing 6,701,3046.7M ReviewsFor 18,80618.8K Experts

Experts Reviews · Company report
Crash Champions Collision Repair Rocky River logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%67+16.2Value 14%84+11.9Replies to reviews 7%74+5.2Momentum penalty48−5.2Experts Score= 69Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE

Crash Champions Collision Repair Rocky River

Fairview Park, OH · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #66Position by Experts Score among all companies we track in this category. of 73 auto body shops · 4.8★ from 183 Google reviews

📞 Call (440) 331-5242Request a call backWebsite ↗

Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Crash Champions Collision Repair Rocky River is better than 75% of auto body shops.B
75
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Crash Champions Collision Repair Rocky River is better than 67% of auto body shops.B
67
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Crash Champions Collision Repair Rocky River is better than 100% of auto body shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Crash Champions Collision Repair Rocky River is better than 84% of auto body shops.A
84
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Crash Champions Collision Repair Rocky River is better than 48% of auto body shops.C
48
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Crash Champions Collision Repair Rocky River is better than 74% of auto body shops.B
74

Reviews for your job

Customers hired Crash Champions Collision Repair Rocky River for 3 kinds of job.

Crash Champions Collision Repair Rocky River for auto body & trim repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto body & trim repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 5

All 3 Google reviews tagged “Auto body & trim repair”

WendyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tom and the team at Crash Champions did an excellent job of repairing my car in a very efficient manner. They finished the job exactly when promised and my car also looked brand new in terms of cleanliness.

Auto body & trim repairBody & Trim
Kara3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very personable staff, kept me up to date before and during the entire process. When I picked up my car from having auto body repairs, the inside was detailed and cleaned as well. A very nice surprise. They did great work on the autobody repairs too.

Auto body & trim repair
Matthew7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Angie at crash champions was great and called us with updates of the status for the parts and process. Very good experience.

Auto body & trim repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 32%Reasonable 36%Overpriced 5%Not sure 27%

Jobs customers hired them for

JobReviewsCategory typical
Body & Trim27—
General repairs & maintenance6—
Auto body & trim repair3—

Compare with

CARSTAR IGear Auto Body & Frame logoCARSTAR IGear Auto Body & FrameExperts Score 94Fairview Park · 4.93★George's Auto Center logoGeorge's Auto CenterExperts Score 89Fairview Park · 4.90★Complete Automotive Repair Service logoComplete Automotive Repair ServiceExperts Score 87Fairview Park · 4.86★