Auto repair shop · Fairview Park, OH · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%67+16.2Value 14%84+11.9Replies to reviews 7%74+5.2Momentum penalty48−5.2Experts Score= 69Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#66 of 73 auto body shopsiPosition by Experts Score among all companies we track in this category. · better than 10%
4.8★★★★★183 Google reviews · 22 photos
93%five-star reviews
4.47★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Crash Champions Collision Repair Rocky River at a glance
Google reviewers rate Crash Champions Collision Repair 4.8 out of 5 based on 183 reviews, with the owner responding to 70% of them. Positive feedback highlights professional body repair services, clear communication, and cars returned in clean condition. However, recurring criticism in low-star reviews involves significant delays in ordering parts, last-minute appointment cancellations, and unresponsive customer service that left some clients waiting months for repairs or insurance paperwork.
Google rating: 4.8 out of 5 from 183 reviews (93% five-star).
Reviews on this page: 183 Google reviews (124 with written comments, 3 with photos).
Owner responses: the business replied to 70% of reviews.
Most recent review: October 22, 2026.
Service: Auto Body Shop serving Fairview Park, Ohio.
Data from Google, last updated October 26, 2026.
Score profile vs other auto body shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.
This companyAuto Body Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Crash Champions Collision Repair Rocky River: 75/100 on this factor. Category median: 89.B
75
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Crash Champions Collision Repair Rocky River: 67/100 on this factor. Category median: 86.B
67
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Crash Champions Collision Repair Rocky River: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Crash Champions Collision Repair Rocky River: 84/100 on this factor. Category median: 100.A
84
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Crash Champions Collision Repair Rocky River: 48/100 on this factor. Category median: 100.C
48
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Crash Champions Collision Repair Rocky River: 74/100 on this factor. Category median: 65.B
74
Bar = this company · dark tick = category median.
Star ratings
183 Google reviews we collected
4.8of 5
5 stars17193%
4 stars32%
3 stars00%
2 stars00%
1 star95%
Praise vs complaints
Phrases our text analysis found in 124 written reviews
95%praise
Praise22295%
Complaints115%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price732%
Reasonable836%
Overpriced15%
Not sure627%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5122%
Quality & results4419%
Would recommend4318%
Speed & response3816%
Communication3314%
Price & value146%
Honesty & trust104%
What customers talk about
We read 124 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…communicating clearly, taking care of the repairs and being genuinely kind throughout the process.…”
“Tom in particular was not very friendly or helpful when I tried to ask for clarification.”
“Excellent work on my car and awesome customer service, highly recommend!”
“AWFUL customer service and a very frustrating experience.”
“I would highly recommend Crash Champions Rocky River- from the looks of the cars ready to be repaired, so would a lot of other people!”
“…did ok repair work, but I would not use this location ever again, I would not recommend it to anyone, and I will be telling all my family and friends…”
“Accommodating a minor repair in timely and more than fair fashion.”
“…made a frustrating situation of getting rear-ended so much easier by communicating clearly, taking care of the repairs and being genuinely kind throu…”
“Best body shop around, friendly staff, great work, fair price, it's the go-to shop”
“…easier by communicating clearly, taking care of the repairs and being genuinely kind throughout the process.…”
People customers mention
Tom6 reviews
Jessica4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Crash Champions Collision Repair Rocky River for 3 kinds of job. Pick one to see what they paid and said.
WenzhuLocal Guide · 164 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★
AWFUL customer service and a very frustrating experience. Their mechanics did ok repair work, but I would not use this location ever again, I would not recommend it to anyone, and I will be telling all my family and friends to stay away.
It’s been FOUR weeks since my pickup, and the insurance company still hasn’t…
MaureenLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Amber and Tom made a frustrating situation of getting rear-ended so much easier by communicating clearly, taking care of the repairs and being genuinely kind throughout the process. My car came back even cleaner than when I dropped it off and looks great again! I would highly recommend Crash Champions Rocky River-…
Great priceBody & Trim
Brian3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★
Had an appointment scheduled and received an automated text 2 days before saying the appointment was canceled and it'd be a week until the next availability without any other explanation. Tried calling the shop and the only person to speak to is the AI customer service rep.
Jack6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
These guys are good, if you get in a wreck & don’t go to Crash Champions you’re crazy!
Great priceAir & cabin filter replacementBody & Trim
MaryLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I was recommended here by my insurance agent as a Honda certified repair shop. Tom and the girls up front are a terrific team!! I have had a great experience with my rear bumper last year and they didn’t disappoint having to do repairs to the front end of my Honda Odyssey. Very professional team service, great…
Steering & suspension repairBody & Trim
TimLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Crash Champions were very friendly and helpful. They made the repair and rental car experience very easy. My car looked like new after the repair and they cleaned my car beautifully inside and out. I cannot comment on the price since insurance paid the bill and I never saw it.
AWFUL customer service and a very frustrating experience. Their mechanics did ok repair work, but I would not use this location ever again, I would not recommend it to anyone, and I will be telling all my family and friends to stay away.
It’s been FOUR weeks since my pickup, and the insurance company still hasn’t received the paperwork needed to reimburse me for my rental car, despite both the insurance company and I contacting them SO MANY times! Tom, the manager, repeatedly promised to send it in but never followed through.
From the very beginning, I was treated differently as a younger female customer, and almost every time I followed up, I was made to feel like I was inconveniencing them.
I will post more of my experience in the upcoming week.
Response from the owner · 2 days ago
Wenzhu, we're truly sorry to hear about your experience and understand your frustration. It's concerning that the paperwork issue has not been resolved, and we want to ensure this is addressed. Please reach out to us at [email protected] so we can assist you further and work towards a resolution. Your feedback about feeling treated differently is important to us, and we take it seriously as we strive to provide a welcoming environment for all customers. Thank you for bringing this to our attention.
Maureen KoopmanLocal Guide · 22 reviewsiTotal number of Google reviews Maureen has written across all businesses on Google Maps, not just this one.
Amber and Tom made a frustrating situation of getting rear-ended so much easier by communicating clearly, taking care of the repairs and being genuinely kind throughout the process. My car came back even cleaner than when I dropped it off and looks great again! I would highly recommend Crash Champions Rocky River- from the looks of the cars ready to be repaired, so would a lot of other people!
Price assessment: Great price
Services: Body & Trim
Response from the owner · 3 days ago
Maureen, thank you for taking the time to share your experience about our Rocky River repair center. Thanks for giving Amber and Tom a shout out. We love hearing what an awesome experience you had and especially for earning your trust.
Brian Craft3 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Had an appointment scheduled and received an automated text 2 days before saying the appointment was canceled and it'd be a week until the next availability without any other explanation. Tried calling the shop and the only person to speak to is the AI customer service rep.
Response from the owner · a week ago
Hi Brian, we appreciate your feedback and are sorry to hear about the cancellation notice and the difficulties you faced reaching us. We understand how frustrating this can be, and we're here to help. If you're looking for assistance or have any questions, please reach out to us directly at [email protected].
Jack Snyder6 reviewsiTotal number of Google reviews Jack has written across all businesses on Google Maps, not just this one.
I was recommended here by my insurance agent as a Honda certified repair shop. Tom and the girls up front are a terrific team!! I have had a great experience with my rear bumper last year and they didn’t disappoint having to do repairs to the front end of my Honda Odyssey. Very professional team service, great communication and delivery of services before my promised date without compromising the quality of my repair work! I will recommend you to friends and family in the area and hope we won’t meet again for some time!! Thank you all again.
Services: Steering & suspension repair, Body & Trim
Response from the owner · a month ago
Mary, we appreciate your kind feedback and are so glad you had a great experience during your repair process. Thank you for allowing our team to earn your trust.
Tim PopelyLocal Guide · 20 reviewsiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Crash Champions were very friendly and helpful. They made the repair and rental car experience very easy. My car looked like new after the repair and they cleaned my car beautifully inside and out. I cannot comment on the price since insurance paid the bill and I never saw it.
Price assessment: Not sure
Services: Body & Trim
Response from the owner · a month ago
Tim, we're thrilled to hear that you had a fantastic experience with us! It's great to know the repair and rental process was seamless for you, and we appreciate your kind words about our team's friendliness and the quality of the car cleaning. We strive to make every visit positive — thanks for sharing!
Bruce Bohner8 reviewsiTotal number of Google reviews Bruce has written across all businesses on Google Maps, not just this one.
I never leave bad reviews, but I strongly recommend avoiding this location. They "forgot" to order my parts for over three months. I had to call multiple times to get them to order the parts to then schedule the repairs. Once they finally did, they canceled my appointment for repairs 3-4x last minute with no explanation or availability to reschedule, resulting in another several weeks to months of waiting. I had to last minute cancel and reschedule multiple rental vehicles because of this. After trying to work with them for multiple months, I finally went to a different company and my car was fixed within a few weeks. I wish I had avoided this mess from the start as it took over 6 months to get a two week repair done.
The staff there were unhelpful, constantly got my name and information wrong despite it all being accurately on an insurance claim, and were very unresponsive. I can only speak to this location and as a customer with an insurance claim, but I recommend finding a different location or a different shop all together if you want timely professional repairs.
I can't speak to the actual repair service, as I never was able to even take my car in for repairs.
Response from the owner · 2 months ago
Hi Kate, we appreciate your feedback and are genuinely sorry to hear about your experience. We understand how frustrating delays and unresponsiveness can be, especially in a time of need. We would like to look into this matter further to ensure it doesn't happen again. Please reach out to us at [email protected] so we can address your concerns directly. Thank you for bringing this to our attention.
Mike Verba13 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Thank you for your exemplary service today. Accommodating a minor repair in timely and more than fair fashion. In what I felt could be a “blow off “ job, they got me in and out. This type of service is rare. Very much appreciated and unexpected in today’s world. Thank you again.
Response from the owner · 5 months ago
Thank you so much for your kind words, Mike! We're thrilled to hear that you had a positive experience with us at Crash Champions Collision Repair Rocky River. Our team is dedicated to providing prompt and fair service, and it's wonderful to know that we exceeded your expectations. We truly appreciate your feedback and look forward to assisting you again in the future!
