Experts Reviews · Company report
Crash Champions Collision Repair Rocky River logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%67+16.2Value 14%84+11.9Replies to reviews 7%74+5.2Momentum penalty48−5.2Experts Score= 69Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE

Crash Champions Collision Repair Rocky River

Fairview Park, OH · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #66Position by Experts Score among all companies we track in this category. of 73 auto body shops · 4.8★ from 183 Google reviews

Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Crash Champions Collision Repair Rocky River is better than 75% of auto body shops.B
75
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Crash Champions Collision Repair Rocky River is better than 67% of auto body shops.B
67
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Crash Champions Collision Repair Rocky River is better than 100% of auto body shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Crash Champions Collision Repair Rocky River is better than 84% of auto body shops.A
84
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Crash Champions Collision Repair Rocky River is better than 48% of auto body shops.C
48
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Crash Champions Collision Repair Rocky River is better than 74% of auto body shops.B
74

Reviews for your job

Customers hired Crash Champions Collision Repair Rocky River for 3 kinds of job.

Crash Champions Collision Repair Rocky River for body & trim

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.27
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Body & Trim”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#34 / 48
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 27 Google reviews tagged “Body & Trim” · showing 20

MaureenLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Amber and Tom made a frustrating situation of getting rear-ended so much easier by communicating clearly, taking care of the repairs and being genuinely kind throughout the process. My car came back even cleaner than when I dropped it off and looks great again! I would highly recommend Crash Champions Rocky River-…

Great priceBody & Trim
Jack6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

These guys are good, if you get in a wreck & don’t go to Crash Champions you’re crazy!

Great priceAir & cabin filter replacementBody & Trim
MaryLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I was recommended here by my insurance agent as a Honda certified repair shop. Tom and the girls up front are a terrific team!! I have had a great experience with my rear bumper last year and they didn’t disappoint having to do repairs to the front end of my Honda Odyssey. Very professional team service, great…

Steering & suspension repairBody & Trim
TimLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Crash Champions were very friendly and helpful. They made the repair and rental car experience very easy. My car looked like new after the repair and they cleaned my car beautifully inside and out. I cannot comment on the price since insurance paid the bill and I never saw it.

Not sureBody & Trim
Bruce8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I hope I don’t have to, but if that is the case, I wouldn’t hesitate to return.

Reasonable priceBody & Trim
AndreaLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Absolutely wonderful! Initially they said 7 to 10 days and I dropped the car off and called the next day and the day after that my car was done! A+ all around great customer service! I would use them again!

Reasonable priceBody & Trim
Jill8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very easy to work with. Only took a week to get my car back, it looks brand new.

Great priceBody & Trim
Daijoniq6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The entire process was easy and smooth sailing. They kept me well informed through the entire process.

Body & Trim
Amanda10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

My car looks brand new!

Not sureBody & Trim
Gary5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Very professional, and really take care of the customer

Great priceBody & Trim
MargaretLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Tom and Vinny were outstanding! Would highly recommend them! My car looks brand new. They were kind, honest, and professional.

Reasonable priceBody & Trim
FaridLocal Guide · 74 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

They kept me informed about how long it would take. It was actually a bit earlier than they said.

Great priceBody & Trim
NANCY2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

The Champions Collision Repair shop in Rocky River is the best. Very professional and very efficient and knowledgeable in fixing the body work on my car. My car was restored and she looks beautiful. Thank you for everything.

Not sureBody & Trim
DaveLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Tom & Jessica were great to work with! Had to get a bumper replaced on a large SUV - they were extremely helpful, friendly, prompt, and their team did a fantastic job with high quality. Highly recommend

Reasonable priceBody & Trim
Laurie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Crash Champions repaired my vehicle after an accident and did a great job. They were professional and friendly and kept me apprised of the progress. I highly recommend them.

Body & Trim
DestanieLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I’ve used Crash Champions at a different location before on a previous vehicle of mine, so when I needed work done on my current vehicle and saw they were recommended with my insurance, I didn’t hesitate. The process was seamless and although there was a little confusion due to the insurance clearance and…

Not sureBody & Trim
MarisaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I was recently rear ended and needed my rear bumper replaced. Everyone was very friendly and the work they did was wonderful, you could never tell anything happened! In addition to the exterior work, they were kind enough to also clean up the inside of my car! Would definitely recommend if you need any body work.

Reasonable priceBody & Trim
WendyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tom and the team at Crash Champions did an excellent job of repairing my car in a very efficient manner. They finished the job exactly when promised and my car also looked brand new in terms of cleanliness.

Auto body & trim repairBody & Trim
Tara9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had a great experience with Crash Champions. They were quick to respond, kept me updated and took care of my concerns right away. The car looked amazing after they did the work. They really went above and beyond.

Body & Trim
MrDonnyAir3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Crash Champions did a great job repairing the front bumper on my car. Tom, the person who did the estimate and took care of the work, was professional, very friendly, and, not only did he do an exceptional job, my car was finished and ready for pickup the same day that I dropped it off. I wouldn’t hesitate a moment…

Body & Trim

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 32%Reasonable 36%Overpriced 5%Not sure 27%

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