Analyzing 6,743,2086.7M ReviewsFor 19,03419K Experts

Experts Reviews · Company report
Crash Champions Collision Repair Rocky River logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%67+16.2Value 14%84+11.9Replies to reviews 7%74+5.2Momentum penalty48−5.2Experts Score= 69Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE

Crash Champions Collision Repair Rocky River

Fairview Park, OH · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #66Position by Experts Score among all companies we track in this category. of 73 auto body shops · 4.8★ from 183 Google reviews

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Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Crash Champions Collision Repair Rocky River is better than 75% of auto body shops.B
75
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Crash Champions Collision Repair Rocky River is better than 67% of auto body shops.B
67
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Crash Champions Collision Repair Rocky River is better than 100% of auto body shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Crash Champions Collision Repair Rocky River is better than 84% of auto body shops.A
84
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Crash Champions Collision Repair Rocky River is better than 48% of auto body shops.C
48
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Crash Champions Collision Repair Rocky River is better than 74% of auto body shops.B
74

Reviews for your job

Customers hired Crash Champions Collision Repair Rocky River for 3 kinds of job.

Crash Champions Collision Repair Rocky River for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#16 / 21
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “General repairs & maintenance”

DanLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

CC is a top notch facility with great people to guide you through the process. Recommend to all looking for repairs whether self pay or through insurance, the CC team is who you want to work with.

Reasonable priceGeneral repairs & maintenance
matt1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I have gotten my car repaired now twice from Crash Champions. They have been so accommodating and helpful. I would recommend them to anyone looking to get their car fixed after an accident. They are timely, professional, and experienced at what they do. 11/10 service

Great priceGeneral repairs & maintenance
Bernadette2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

All around very positive experience. Crash Champions did a fantastic job on our damage repair and made the whole process easy and convenient. The staff is very friendly and professional. I was kept updated on the status and what was promised was delivered on time and as expected. I highly recommend them for any damage repair needs!

Great priceGeneral repairs & maintenance
NicoleLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Crash Champions Rocky River were wonderful. Honest quote. Honest work. Great communication.

General repairs & maintenance
SallieLocal Guide · 153 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I'd like to give 10 stars! Tom is the very best. His customer service is exceptional. The crew went above and beyond my expectations. My car looks like new.

General repairs & maintenance
Danna3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My car got hit by a drunk driver and I took my car to Crash Champions to do the repairs. My whole side of the car was bashed in and many parts needed to be ordered. I worked closely with Doug who did an outstanding job with communication with the progress of my vehicle. I would call and he would already knew who he…

Body & TrimGeneral repairs & maintenance

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 32%Reasonable 36%Overpriced 5%Not sure 27%

Jobs customers hired them for

JobReviewsCategory typical
Body & Trim27—
General repairs & maintenance6—
Auto body & trim repair3—

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