Auto wrecker · Baltimore, MD · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#27 of 89 towing servicesiPosition by Experts Score among all companies we track in this category. · better than 70%
5.0★★★★★398 Google reviews · 18 photos
98%five-star reviews
4.86★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently praise the business for its punctuality, professional communication, and efficient same-day vehicle removal services. Reviewers highlight the ease of the process, including clear explanations, prompt cash payments, and helpful staff who handle paperwork smoothly. While the majority of feedback is positive, a small number of low-star reviews criticize the cash offers as significantly below market value and describe isolated incidents of property disputes or disrespectful behavior.
Google rating: 5.0 out of 5 from 398 reviews (98% five-star).
Reviews on this page: 398 Google reviews (349 with written comments, 29 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 17, 2026.
Service: Towing Service serving Baltimore, Maryland.
Data from Google, last updated October 29, 2026.
Score profile vs other towing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Crazy Kenny's Junk CarsTowing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Crazy Kenny's Junk Cars: 95/100 on this factor. Category median: 91.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Crazy Kenny's Junk Cars: 90/100 on this factor. Category median: 88.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Crazy Kenny's Junk Cars: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Crazy Kenny's Junk Cars: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Crazy Kenny's Junk Cars: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Crazy Kenny's Junk Cars: 100/100 on this factor. Category median: 64.A
100
Bar = this company · dark tick = category median.
Star ratings
398 Google reviews we collected
5.0of 5
5 stars39298%
4 stars00%
3 stars21%
2 stars10%
1 star31%
Praise vs complaints
Phrases our text analysis found in 349 written reviews
99%praise
Praise58999%
Complaints41%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response18431%
Staff & attitude18030%
Would recommend8514%
Quality & results8013%
Price & value305%
Honesty & trust183%
Communication163%
What customers talk about
We read 349 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The service is very fast and they really give you the best offer from everyone else.”
“Cat and Ed were very kind and made it easier for us to part with our beloved 2002 minivan.”
“…eighbors are so happy we don’t have a eye sore to stare at anymore 💯 would recommend to anyone in need there my #1 call with everything automotive th…”
“They did an amazing job getting the car out of a super tight backyard!”
“They offered a fair price for my vehicle, showed up when they said they would, and handled all the paperwork professionally.”
“Professional down to earth staff quick reliable service.”
“The communication by email was fantastic, and the job was scheduled for the next day.”
People customers mention
Ryan41 reviews
Kennys4 reviews
Brian3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Crazy Kenny's Junk Cars for 8 kinds of job. Pick one to see what they paid and said.
KKamren2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I’m using my son’s phone, because my phone is acting crazy. Anywho, Eddie is the ABSOLUTE BEST. I did the cash, for junk cars, he waited over 30 mins for me, because I’m NEVER ON TIME lol… anywho, I will be referring him, and I will do more business with him. Thank you so much Eddie, it’s Shanik 😊
SShaquanna1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The service is very fast and they really give you the best offer from everyone else. There kind and very polite. I would recommend them anytime
JJudy8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Cat and Ed were very kind and made it easier for us to part with our beloved 2002 minivan. The communication by email was fantastic, and the job was scheduled for the next day. Ed arrived as planned and had no problem with us filling out the buyer's name on the title and making a copy for our records. He also…
AAdam3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Very respectable company they where prompt polite and very knowledgeable on car repairs and hulling away my old junk cars and they even payed me for the old junk cars I had laying around me and my neighbors are so happy we don’t have a eye sore to stare at anymore 💯 would recommend to anyone in need there my #1…
FFax1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
My mom had a car she hadn’t needed in a long time, and I hadn’t been around to help her figure out what to do with it. I called them, scheduled a pickup, and they made the whole process easy. They showed up on time, paid her, and took the car. All she needed was the title. It was quick, simple, and a big help.
Llatesha10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
You’re Crazy if you don’t go here! Anytime I’m in need of service Crazy Kenny’s is the first place I’ll call. Better than the rest!!!!! Professional down to earth staff quick reliable service. The owner Kenny is awesome !!!!
I’m using my son’s phone, because my phone is acting crazy. Anywho, Eddie is the ABSOLUTE BEST. I did the cash, for junk cars, he waited over 30 mins for me, because I’m NEVER ON TIME lol… anywho, I will be referring him, and I will do more business with him. Thank you so much Eddie, it’s Shanik 😊
Response from the owner · a week ago
Thank you for leaving us a review. Ed really is a great guy! ☺️ He is an important part of our small team and it means a lot for him to be recognized for his good service by name.
We don't take the folks that choose to work with us for granted and so we strive to provide the best customer experience in exchange.
💙
S
Shaquanna1 reviewiTotal number of Google reviews Shaquanna has written across all businesses on Google Maps, not just this one.
The service is very fast and they really give you the best offer from everyone else. There kind and very polite. I would recommend them anytime
Response from the owner · a week ago
Thanks so much for your review. We try to do all we can to make the process of selling a car quick and painless.
I'm glad we were able to get you squared away. 😊
J
Judy S8 reviewsiTotal number of Google reviews Judy has written across all businesses on Google Maps, not just this one.
Cat and Ed were very kind and made it easier for us to part with our beloved 2002 minivan. The communication by email was fantastic, and the job was scheduled for the next day. Ed arrived as planned and had no problem with us filling out the buyer's name on the title and making a copy for our records. He also provided a bill of sale and paid us in cash. We appreciate this company, and Cat and Ed.
Response from the owner · a week ago
Thank you so much for your kind review! We know that the decision to let go of a vehicle that is still loved but no longer serves you can be tough so we try to make the process as smooth as possible.
Thank you for choosing our small business to help you. 😊
A
Adam Parks3 reviewsiTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
Very respectable company they where prompt polite and very knowledgeable on car repairs and hulling away my old junk cars and they even payed me for the old junk cars I had laying around me and my neighbors are so happy we don’t have a eye sore to stare at anymore 💯 would recommend to anyone in need there my #1 call with everything automotive there the best!!!!!
Response from the owner · 4 weeks ago
Thank you for the review. We believe the service we offer benefits everyone and happy neighbors are the proof!
F
Fax Ogu1 reviewiTotal number of Google reviews Fax has written across all businesses on Google Maps, not just this one.
My mom had a car she hadn’t needed in a long time, and I hadn’t been around to help her figure out what to do with it. I called them, scheduled a pickup, and they made the whole process easy. They showed up on time, paid her, and took the car. All she needed was the title. It was quick, simple, and a big help.
Response from the owner · 4 weeks ago
Thank you for sharing your experience! We’re glad we could make the process simple and stress-free for your mom. We know getting rid of an unused vehicle can feel like a hassle, so it’s great to hear that our team was able to make everything quick and easy from pickup to payment. We truly appreciate your trust and kind words!
L
latesha leslie10 reviewsiTotal number of Google reviews latesha has written across all businesses on Google Maps, not just this one.
You’re Crazy if you don’t go here! Anytime I’m in need of service Crazy Kenny’s is the first place I’ll call. Better than the rest!!!!! Professional down to earth staff quick reliable service. The owner Kenny is awesome !!!!
Response from the owner · 4 weeks ago
Thank you for taking the time to leave us such an awesome review! 😊
We work hard to provide excellent service to our customers and we feel great hearing that we meeting that goal.
J
Juan Johnson1 reviewiTotal number of Google reviews Juan has written across all businesses on Google Maps, not just this one.
Great experience. 5 star classy for real. Best in the biz and diversified in a few different areas of the trade. Will be working with them every time for my scrap and tire needs. Give them a call if you are in need. There’s not anything he can’t do.
Response from the owner · 4 weeks ago
🥹 Aww shucks! You are too kind. But for sure if there is ever anything we can help you with, please do give us a call.
P
Phillip Timmons6 reviewsiTotal number of Google reviews Phillip has written across all businesses on Google Maps, not just this one.
Anytime I was in the City and needed the right guy for the job… Crazy Kenny it is! Call them today!!!
Response from the owner · 4 weeks ago
Hey, We miss you around these parts! Thank you for always sending customers our way. Our small business thrives, in part, to referrals from great customers like you.
R
RaQuan Clark2 reviewsiTotal number of Google reviews RaQuan has written across all businesses on Google Maps, not just this one.
