Pediatric dentist · Cottonwood Heights, UT · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%98+62.3Reliability 28%92+26Replies to reviews 8%35+2.9Experts Score= 91Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 42 veterinary dentistsiPosition by Experts Score among all companies we track in this category. · better than 93%
5.0★★★★★282 Google reviews · 8 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Creek Road Orthdntcs/Ped Dnt: Olsen Barney T DDS at a glance
Google reviewers rate the practice 5/5 based on 282 reviews, highlighting patient-friendly communication, punctuality, and efficient emergency care. Families frequently note the staff’s patience with anxious or special-needs children, describing the office environment as welcoming and comfortable. One low-star review criticized a hygienist’s lack of assistance during a procedure, resulting in patient discomfort, though the owner responded to only 9% of total reviews.
Google rating: 5.0 out of 5 from 282 reviews (98% five-star).
Reviews on this page: 282 Google reviews (226 with written comments, 3 with photos).
Owner responses: the business replied to 9% of reviews.
Most recent review: October 6, 2026.
Service: Veterinary Dentist serving Cottonwood Heights, Utah.
Data from Google, last updated November 2, 2026.
Score profile vs other veterinary dentists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
This companyVeterinary Dentists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Creek Road Orthdntcs/Ped Dnt: Olsen Barney T DDS: 98/100 on this factor. Category median: 83.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Creek Road Orthdntcs/Ped Dnt: Olsen Barney T DDS: 92/100 on this factor. Category median: 72.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 88.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 81.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Creek Road Orthdntcs/Ped Dnt: Olsen Barney T DDS: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Creek Road Orthdntcs/Ped Dnt: Olsen Barney T DDS: 35/100 on this factor. Category median: 58.D
35
Bar = this company · dark tick = category median.
Star ratings
282 Google reviews we collected
5.0of 5
5 stars27798%
4 stars41%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 226 written reviews
98%praise
Praise24998%
Complaints42%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12148%
Quality & results4016%
Would recommend3313%
Speed & response249%
Communication198%
Honesty & trust94%
Price & value73%
What customers talk about
We read 226 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Barney and his sweet team all the time and still wish I could go to them, even at 29, haha!”
“The mural, the friendly staff, the choices of glasses, flavor, smell, show on a ceiling screen, rest between steps, the quality work can't be beat.”
“I’m so grateful for the care my daughter received and would absolutely recommend Dr.”
“I am so grateful for the kind fast and efficient team.”
“He took the time to explain everything clearly and made sure she felt comfortable and reassured throughout the entire visit.”
“Barney I trust wholeheartedly with my girls dentally needs from since they were little.”
“They give exceptional service and are very reasonable pricing!”
People customers mention
Dawn6 reviews
Chris5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
AAlex5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
It has been many years since I aged out of this wonderful place, but I think about Dr. Barney and his sweet team all the time and still wish I could go to them, even at 29, haha! Instead I just recommended other adults for their kiddos now!
Thank you for creating an environment where I enjoyed going to the dentist…
TTaizsaLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We had such a wonderful experience with Dr. Drew Horton! He was incredibly kind, patient, and supportive with my daughter. He took the time to explain everything clearly and made sure she felt comfortable and reassured throughout the entire visit.
The entire office staff was also so friendly and welcoming. The…
MMariahLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Dr. Drew was so amazing with my 6 year old getting her teeth pulled! So gentle and so kind. Worth the 30 min drive to the office, thank you!
CChelsi15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
From out of town and my daughter needed wax and they went above and beyond to accommodate us last minute. Clipped a wire and sent us with gishy goo. Such a great experience. Thank you!!!!
FFirst5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
They are amazing! If I could I would give them 10 stars. They helped my child and on short notice during an emergency when no one else could, not only that but my kid is not the easiest when it comes to dental work, Their patience, skill and staff is amazing.
CCatlin6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
My kids look forward to a visit to the dentist with Dr. Barney Olsen like a special outing to a venue. Even when my eldest knocked 4 front teeth out from blunt trauma and had to go through a series of visits to recover. He was seen on emergency in time to save and stabilize them, referred to the right supporting…
It has been many years since I aged out of this wonderful place, but I think about Dr. Barney and his sweet team all the time and still wish I could go to them, even at 29, haha! Instead I just recommended other adults for their kiddos now!
Thank you for creating an environment where I enjoyed going to the dentist as a kid and teenager, and giving me love for going to the dentist as an adult. I don't think you guys can begin to understand the impact you make on these kids; thank you for making going to the dentist fun and relaxing, thank you for treating everyone like family! I'll attach a photo of me being excited about a fake moustache I got from the machine after my appointment back in 2011 for giggles!
T
Taizsa GonzalezLocal Guide · 24 reviewsiTotal number of Google reviews Taizsa has written across all businesses on Google Maps, not just this one.
We had such a wonderful experience with Dr. Drew Horton! He was incredibly kind, patient, and supportive with my daughter. He took the time to explain everything clearly and made sure she felt comfortable and reassured throughout the entire visit.
The entire office staff was also so friendly and welcoming. The office is very kid-friendly and creates such a comfortable environment for children.
I’m so grateful for the care my daughter received and would absolutely recommend Dr. Horton and his team to other families!
M
Mariah PikeLocal Guide · 20 reviewsiTotal number of Google reviews Mariah has written across all businesses on Google Maps, not just this one.
From out of town and my daughter needed wax and they went above and beyond to accommodate us last minute. Clipped a wire and sent us with gishy goo. Such a great experience. Thank you!!!!
F
First Name Last Name5 reviewsiTotal number of Google reviews First has written across all businesses on Google Maps, not just this one.
They are amazing! If I could I would give them 10 stars. They helped my child and on short notice during an emergency when no one else could, not only that but my kid is not the easiest when it comes to dental work, Their patience, skill and staff is amazing.
C
Catlin Garrison6 reviewsiTotal number of Google reviews Catlin has written across all businesses on Google Maps, not just this one.
My kids look forward to a visit to the dentist with Dr. Barney Olsen like a special outing to a venue. Even when my eldest knocked 4 front teeth out from blunt trauma and had to go through a series of visits to recover. He was seen on emergency in time to save and stabilize them, referred to the right supporting specialists, and just finished his final caps asking to skip the laughing has and numbing because he was so comfortable there. The mural, the friendly staff, the choices of glasses, flavor, smell, show on a ceiling screen, rest between steps, the quality work can't be beat. Frankly, they don't even need the prize at the end of visit, but why not?! :) I want the adult version!
N
Nicole EskelsenLocal Guide · 10 reviewsiTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
Awesome Sauce Guys, Thank you for being so patient and understanding with my son (5 1/2 w/autism). You Guys are The Best! Your office is always warm and inviting, and make our family feel valued. Thank you 😁
Response from the owner · 3 years ago
Thanks John, for your kind words and for the trust you put in us to give your children great dental care. We wish your family a wonderful, safe holiday season.
C
Chris Olola, PhDLocal Guide · 21 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Dr Olsen and his entire team are just awesome! They’re courteous, welcoming, engaging and very professional! Our 2 girls continue to enjoy their exemplary care! We always look forward to the visits (I know! A rare thing). Thanks for your continued exemplary service🙏🏿
Response from the owner · 5 years ago
Thanks for your kind words. We love seeing your girls !
