Veterinarian · Westmoreland, TN · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%47+25.6Reliability 24%20+4.8Value 14%58+8.2Replies to reviews 7%19+1.3Craft & service penalty88−1.2Momentum penalty45−5.5Experts Score= 33Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.33SCORE
DGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#32 of 32 pet nutritionistsiPosition by Experts Score among all companies we track in this category. · better than 0%
4.6★★★★★432 Google reviews · 24 photos
83%five-star reviews
4.24★last 12 monthsiAverage stars on reviews from the last 12 months only.
14.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Critter Clinic holds a 4.6-star rating from 432 reviews, with the owner responding to 12% of feedback. Positive comments frequently highlight the staff's kindness, clear communication, and ability to see patients quickly for services like wellness exams, surgeries, and grooming. Recurring criticisms in lower-rated reviews involve unexpected high costs for procedures, perceived rudeness during scheduling, and dissatisfaction with specific medical diagnoses or treatment outcomes.
Google rating: 4.6 out of 5 from 432 reviews (83% five-star).
Reviews on this page: 432 Google reviews (289 with written comments, 21 with photos).
Owner responses: the business replied to 12% of reviews.
Most recent review: October 14, 2026.
Service: Pet Nutritionist serving Westmoreland, Tennessee.
Data from Google, last updated October 25, 2026.
Score profile vs other pet nutritionists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Critter ClinicPet Nutritionists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Critter Clinic: 47/100 on this factor. Category median: 83.C
47
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Critter Clinic: 20/100 on this factor. Category median: 77.D
20
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Critter Clinic: 88/100 on this factor. Category median: 90.A
88
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Critter Clinic: 58/100 on this factor. Category median: 88.C
58
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Critter Clinic: 45/100 on this factor. Category median: 100.C
45
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Critter Clinic: 19/100 on this factor. Category median: 58.F
19
Bar = this company · dark tick = category median.
Star ratings
432 Google reviews we collected
4.6of 5
5 stars36083%
4 stars266%
3 stars51%
2 stars82%
1 star338%
Praise vs complaints
Phrases our text analysis found in 289 written reviews
88%praise
Praise30088%
Complaints3912%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
88%fair
Great price926%
Reasonable1956%
Overpriced412%
Not sure26%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude15445%
Quality & results4313%
Would recommend4012%
Price & value329%
Speed & response299%
Honesty & trust237%
Communication185%
What customers talk about
We read 289 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“If you need a caring and attentive vet for your baby, I highly recommend Critter Clinic.”
“She was very rude and said we don’t have time to see her and hung up.”
“Dr Crabtree is an outstanding vet who takes top notch care of your pet.”
“A horrible vet that was so concerned with cost when we never said anything worrying about the cost of any treatment!”
“Extremely caring and love my pups like their own, I highly recommend Critter Clinic 😊”
“Use to be 5 stars, but had to go to 1.”
“They took great care of our kitty and the prices were affordable.”
“But over all the care and people ehere great just real pricey”
“Staff is very kind and friendly, sweet to my pup, they explained the procedure very clearly and were extremely helpful getting me scheduled so quickly.”
“The entire staff really seems to genuinely care for my baby.”
“Very sweet staff and is great at communication and providing information.”
“Bad communication, both dogs almost died under their care, took the first one to get neutered there and was told “he had a hard time waking up” our ne…”
People customers mention
Pounds13 reviews
Dryden11 reviews
Becker11 reviews
Crabtree10 reviews
Gallatin5 reviews
Emily4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Critter Clinic for 2 kinds of job. Pick one to see what they paid and said.
Tisha7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I have been taking my dog to Critter Clinic for years. The entire staff really seems to genuinely care for my baby. And I never worry about the care she receives from the team- everything they do is high-level and well-rounded care. If you need a caring and attentive vet for your baby, I highly recommend Critter Clinic.
Reasonable priceService not listed
4evermore2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Very sweet staff and is great at communication and providing information. Very careful with my elderly fur babies too!
Great price
SusanLocal Guide · 387 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Critter Clinic is the best place to bring your 4 legged family members. From the time you walk in the door, you are greeted with a warm and friendly staff. Dr Crabtree is an outstanding vet who takes top notch care of your pet. He is professional, caring and explains procedures and outcomes in an easy to understand…
Chelsea1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Staff is very kind and friendly, sweet to my pup, they explained the procedure very clearly and were extremely helpful getting me scheduled so quickly.
JLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Best vets and staff by far! Extremely caring and love my pups like their own, I highly recommend Critter Clinic 😊
Brittany8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Dr. Pounds and Cassie are the best! They are so kind, patient, and loving with the dogs. You can tell they genuinely care and treat each dog like their own.
I have been taking my dog to Critter Clinic for years. The entire staff really seems to genuinely care for my baby. And I never worry about the care she receives from the team- everything they do is high-level and well-rounded care. If you need a caring and attentive vet for your baby, I highly recommend Critter Clinic.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a week ago
Thank you for your kind words and for trusting us with your pet's care over the years. We're delighted to hear that you feel confident in the high-level and attentive care provided by our team. Your recommendation means a lot to us, and we look forward to continuing to serve you and your furry friend.
4evermore2 reviewsiTotal number of Google reviews 4evermore has written across all businesses on Google Maps, not just this one.
Very sweet staff and is great at communication and providing information. Very careful with my elderly fur babies too!
Price assessment: Great price
Response from the owner · a week ago
Thank you for your kind words and positive feedback. We're delighted to hear that our staff's communication and care met your expectations, especially with your elderly pets. Your satisfaction is important to us, and we look forward to serving you again.
Susan MetzLocal Guide · 387 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Critter Clinic is the best place to bring your 4 legged family members. From the time you walk in the door, you are greeted with a warm and friendly staff. Dr Crabtree is an outstanding vet who takes top notch care of your pet. He is professional, caring and explains procedures and outcomes in an easy to understand way. He employees a hardworking and knowledgeable staff. Critter Clinic is the best!!!
Response from the owner · a week ago
Thank you for sharing such a positive review! We're thrilled to hear about your great experience with our team and Dr. Crabtree. It's wonderful to know that our staff's dedication and professionalism made a difference for you and your pet. We look forward to continuing to provide excellent care for your four-legged family members.
Chelsea Nixon1 reviewiTotal number of Google reviews Chelsea has written across all businesses on Google Maps, not just this one.
Staff is very kind and friendly, sweet to my pup, they explained the procedure very clearly and were extremely helpful getting me scheduled so quickly.
Response from the owner · 3 weeks ago
Thank you for sharing your positive experience. We're delighted to hear that our staff provided friendly and clear service, and that scheduling was convenient for you. We look forward to serving you and your pup again in the future!
Ryan Engel13 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Thank you for your kind words and for trusting us with your pet family. We're delighted to hear that you feel the love and care we strive to provide. We look forward to continuing to serve you and your pets!
J CaseLocal Guide · 30 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Best vets and staff by far! Extremely caring and love my pups like their own, I highly recommend Critter Clinic 😊
Response from the owner · a month ago
Thank you for your kind words and recommendation! We're thrilled to hear that you had a positive experience with our team and that your pups felt well cared for. Your feedback is greatly appreciated and motivates us to continue providing excellent service.
2Barns&aChick3 reviewsiTotal number of Google reviews 2Barns&aChick has written across all businesses on Google Maps, not just this one.
Thank you for your positive feedback! We're delighted to hear that you find our team professional and kind. Your satisfaction is our priority, and we look forward to serving you again.
Brittany Scoggins8 reviewsiTotal number of Google reviews Brittany has written across all businesses on Google Maps, not just this one.
Dr. Pounds and Cassie are the best! They are so kind, patient, and loving with the dogs. You can tell they genuinely care and treat each dog like their own.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 2 months ago
Thank you for sharing your positive experience! We're thrilled to hear that Dr. Pounds and Cassie made such a great impression. It's wonderful to know that their care and dedication to the dogs are appreciated. We look forward to continuing to provide exceptional service.
Ashley Bravin6 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Dr. Dryden and staff were incredibly helpful and compassionate with our beloved senior retired service dog who wasn’t feeling herself, and spent a lot of time with us helping get to the bottom of her ailments. Thank you so much Critters Clinic, we love you!
Price assessment: Reasonable price
Response from the owner · 2 months ago
Thank you for your kind words and for trusting us with the care of your beloved pet. We're delighted to hear that Dr. Dryden and the team were able to provide the support and attention needed. Your appreciation means a lot to us.
Peyton PenuelLocal Guide · 13 reviewsiTotal number of Google reviews Peyton has written across all businesses on Google Maps, not just this one.
We have had some medical scares with both of our dogs and critter clinic has always taken care of them in the best way. Dr Tharpe always makes us feel secure knowing our dogs will be okay.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 2 months ago
Thank you for sharing your positive experience with us. We're delighted to hear that our team has been able to provide the care and reassurance you and your dogs need. Your trust and confidence mean a lot to us. We look forward to continuing to support your pets' health and well-being.
