Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Customers report high satisfaction with wildlife removal, pest control, and exclusion services, highlighting prompt scheduling, knowledgeable technicians, and effective problem resolution. Recurring themes include clear communication, professional conduct, and thorough follow-up on issues like rodent infestations or bird nesting. Criticisms focus on rude phone interactions, illegal parking of service vehicles, and disputes regarding pricing or unresolved service issues.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: reliability.
Bar = this company · dark tick = category median.
333 Google reviews we collected
Phrases our text analysis found in 274 written reviews
Price verdicts customers left with their Google review
Middle half of what 24 customers paid ($246–$426) · gold mark = category median.
How often each topic comes up in the written reviews
We read 274 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Craig came out to do a home inspection he was communicative on time, friendly, factual, and efficient.”
“I can’t give a review on there service because whoever answered the phone after i was referred to them answered in a rude manner, asking why I was calling.”
“ut to Adam and Craig for their professionalism where they swiftly and efficiently removed the squirrels from my property and installed aluminum fascia…”
“Jarod Is our service technician and he is top-notch I recommend Critter Control highly!”
“I know that reviews are good, but I don't recommend this company if you have an issue that is a little tricky.”
“If I EVER have critter issues in the future I will definitely call Craig again- he’s honest, thorough and very knowledgeable.”
“Critter Control came to my property a few times and never resolved the issue.”
“Rapid availability, expert assessment/“wildlife first” good communication.”
“…ses your needs and holds high standards for quality workmanship and reasonable rates, Critter Control of Boston should be your first call!…”
“Adam was very courteous, knowledgeable and very reliable .”
“Anyways, this company is not reliable and doesn't provide the quality of work.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Critter Control of Greater Boston for 4 kinds of job. Pick one to see what they paid and said.
Adam at Critter Control used his considerable expertise to remove a family of raccoons living under my house. His creativity and professionalism in solving the problem were impressive! And I appreciated the fact that he was committed to returning every day until all the raccoons were removed, made absolutely sure…
I was having a problem with birds nesting above my deck and grilling area (high above), Critter Control installed mesh netting around the downspouts to prevent birds nesting. So far this has worked! I hope I don’t have to, but if the need arises, I will definitely use Critter Control again in the future.
Thanks to Ben, Alex, Ricardo and Adam for the diligence in installing the hardware cloth around out solar array on our garage. This work was done in Spring of 2025 and we have not had any recurrence of sparrows. They had to come out 4 times to get this right as these sparrows were very pervasive but did it with…
Adam was very courteous, knowledgeable and very reliable . Adam took the time to inform me of the animal behavior, how he traps and kept me updated daily. I'm a contractor that does property management and will definitely call on Adam as needed for future projects.
They were great. Came out quicky and resolved my problem. True professionals. Will call them with any other issues. I highly recommend them.
I can't say enough good things about the company and people. Everyone was friendly and they listened to our concerns. More importantly, they knew exactly what to do and took care of the problem quickly.
| Job | Reviews | Category typical |
|---|---|---|
| General wildlife removal | 28 | $214–$426 |
| Nuisance animals | 12 | — |
| Home inspection | 4 | $63–$156 |
| Rodent extermination | 2 | $103–$371 |
4.9 ★★★★★ 333 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I use Critter Control now for a couple of years and the service has been exceptional. Jarod Is our service technician and he is top-notch I recommend Critter Control highly!
Excellent service. Rapid availability, expert assessment/“wildlife first” good communication. Would certainly call again as first choice (if needed).
Hi Ben, Thank you for the great review. We appreciate it. We are glad we were able to take care of your problem. Your business is greatly appreciated. Regards, The Critter Control Team
Craig came out to do a home inspection he was communicative on time, friendly, factual, and efficient. Highly recommend.
We are happy to hear Craig made your home inspection seamless. Thank you, Laura, for the kind recommendation!
Shoutout to Adam and Craig for their professionalism where they swiftly and efficiently removed the squirrels from my property and installed aluminum fascia covering to prevent them from access again via the powerline pathways.
We are thrilled to hear Adam and Craig delivered professionalism during your squirrel removal. Thank you, Jesse, for recognizing their work!
Craig was awesome. I was super worried we had squirrels in our chimney due to the crazy sounds I’d been hearing. Craig listened to my very limited recording /Did a careful evaluation- and then actively encouraged us to wait on any treatment, as he wanted us to gather more data over the weekend. He called on Monday- confirmed with us that it had been chimney swifts and gave me a referral for a chimney mason. No charge. If I EVER have critter issues in the future I will definitely call Craig again- he’s honest, thorough and very knowledgeable. Highly recommend.
Thank you, Laura. Craig's honest, thorough approach reflects exactly what we stand for. We appreciate your kind words and recommendation.
Adam at Critter Control used his considerable expertise to remove a family of raccoons living under my house. His creativity and professionalism in solving the problem were impressive! And I appreciated the fact that he was committed to returning every day until all the raccoons were removed, made absolutely sure they were all gone, and then thoroughly closed off the access point. Highly recommend Critter Control—they not only removed the raccoons, they restored my peace of mind.
Thanks, Martha! Adam's expertise, creativity, and commitment to restoring your peace of mind is exactly what we strive for.
They installed squirrel guards on our solar array. Howard was very knowledgeable and did a great job giving the estimate and explaining the process. Ricardo did an excellent inatallation. Everyone was great to work with.
Thank you for sharing! Howard and Ricardo will be glad to hear this. We appreciate your kind words about our team.
My HOA has worked with Critter Control of Greater Boston several times over the last 6+ years and had nothing but good experiences with their scheduling staff and wildlife/rodent experts. I am disappointed to say the experience so far this year has been the complete opposite, at least with the scheduling staff. The person answering the phone/returning voicemails seems to not know what services the company provides, nor how to look up existing customer info, and has promised 3 callbacks that never happened. I was told that my first 2 messages "probably got buried" as a reason for not being answered for over 2 weeks. Hopefully whatever issues they are having on the admin side are sorted out soon.
I have had an annoying rodent problem for awhile because my neighbor has piles of debris in his yard. Other companies have not been able to help stop it, not until I called Critter Control. They have skilled technicians and their service and methods of stopping mice infestations are excellent. Thank you Critter Control. RMP, Waltham
Your positive feedback means a lot. We're glad our skilled technicians resolved your rodent problem effectively. Thank you
I was having a problem with birds nesting above my deck and grilling area (high above), Critter Control installed mesh netting around the downspouts to prevent birds nesting. So far this has worked! I hope I don’t have to, but if the need arises, I will definitely use Critter Control again in the future.
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
