Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
Customers frequently praise the thoroughness, professionalism, and friendliness of technicians who explain treatments and address specific pest issues like spiders and mosquitoes. Positive reviews highlight punctuality and effective results, with clients noting they do not need to be present during service. However, several low-star reviews criticize door-to-door solicitation tactics, pushy sales practices, and discrepancies between verbal promises and contract terms. Recurring complaints also mention missed appointments, lack of communication regarding scheduling, and difficulty canceling services.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
1,258 Google reviews we collected
Phrases our text analysis found in 941 written reviews
Price verdicts customers left with their Google review
Middle half of what 163 customers paid ($86–$139) · gold mark = category median.
How often each topic comes up in the written reviews
We read 941 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Grifin was very thorough and professional and explained what he was adding to my house to help stop the spiders from multiplying and that this would b…”
“Croach is unprofessional in how they offer services and promise something completely different than what will be in their contract.”
“Griffin was very thorough and spent a lot of time eliminating all the spiders from our house.”
“Trevor was friendly and professional and most of all on time.”
“They made an appointment and never showed up.”
“He explained everything that he was doing and I really appreciate it I would highly recommend roach to anyone wanting to receive exceptional service b…”
“ined everything that he was doing and I really appreciate it I would highly recommend roach to anyone wanting to receive exceptional service because t…”
“I recommended these people to multiple families in my neighborhood to only go back and tell them I was completely wrong.”
“Provided the needed service in a fair amount of time.”
“Way too expensive for something that felt like trial and error.”
“They do fantastic work with trust and professionalism.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Croach Pest Control for 8 kinds of job. Pick one to see what they paid and said.
I love that they come out do what they are supposed to do to defend my home and I don't have to be there. There were a lot of dead bugs around the house that could have gotten in so I see their formula is working . Thanks to them I have not seen anything in the house lately . We usually have spiders everywhere but I…
Griffin is committed to providing excellent customer service! He does his job well and always provides solutions for your home to be pest free!
Croach is unprofessional in how they offer services and promise something completely different than what will be in their contract. I was quoted a one-time $75 fee for mosquito service that would range from August to December. I already have pest control with another company but the salesperson was extremely pushy…
Griffin is always so prompt and courteous. He inquired about any issues since last visit and addressed it in addition to my scheduled mosquito treatment.
Griffin was very thorough and spent a lot of time eliminating all the spiders from our house. Recommended highly.
I’m very pleased with the service that I received today. Timothy is the ultimate professional. He explained everything that he was doing and I really appreciate it I would highly recommend roach to anyone wanting to receive exceptional service because they truly do go above and beyond
| Job | Reviews | Category typical |
|---|---|---|
| Spider extermination | 203 | $79–$141 |
| General pest inspection | 167 | $68–$116 |
| Bug & insect extermination | 135 | $71–$126 |
| Hornet & wasp extermination | 123 | $83–$246 |
| Ant extermination | 103 | $63–$194 |
| Cockroach extermination | 60 | $88–$282 |
| Bee extermination | 51 | $214–$426 |
| Rodent extermination | 47 | $88–$323 |
4.9 ★★★★★ 1,258 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Grifin was very thorough and professional and explained what he was adding to my house to help stop the spiders from multiplying and that this would be used each timee they treated our home! He spent more time at the house then any other technician has ever spent! He was exceptional and very personable!
Great job.
On top of all the things Trevor did to my yard, he also took time to converse with me and rub Rosie til she was red...(Golden Retriever). Thank you Trevor
Do a good job . See no insects.
I love that they come out do what they are supposed to do to defend my home and I don't have to be there. There were a lot of dead bugs around the house that could have gotten in so I see their formula is working . Thanks to them I have not seen anything in the house lately . We usually have spiders everywhere but I think they have moved to the neighbors house.
Griffin is very thorough and courteous. Very satisfied.
Griffin is committed to providing excellent customer service! He does his job well and always provides solutions for your home to be pest free!
We just had Croach out to our to rid our home and boat dock of spiders and bugs!!! Kyshaun, our technician did an amazing job. He was meticulous in his work and extremely polite in his demeanor. He is an obviously nice person too. Even our dog liked him, (after a short spell of telling us that someone was outside!) Croach started by cleaning the exterior of our home as well as our garage of any spider and bug nests. That when done along with their sprays will kill most of the adults. In 30 days they will be back to kill any bugs that hatched. At that point the house should be pretty much bug free. They come back every two months to keep the critters out. This seems to me to be the most comprehensive method of pest control that I have seen. The place is not totally bug free, but I think we have about a 90% reduction in bugs and spiders relative to when we were using other services.
Croach is unprofessional in how they offer services and promise something completely different than what will be in their contract. I was quoted a one-time $75 fee for mosquito service that would range from August to December. I already have pest control with another company but the salesperson was extremely pushy and wanted me to “help the little guy” out as I always prefer local businesses. I initially declined multiple attempts but did agree to a one-time payment of $75 just to test out their services. In reality it was to rope me into a contract for 12 months and just their mosquito service cost 50% more than my current total pest control service. Expensive and shady business. Run away.
Griffin is always so prompt and courteous. He inquired about any issues since last visit and addressed it in addition to my scheduled mosquito treatment.
Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
