Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
Google reviewers rate CrossPhysio five stars based on fifty-seven reviews, with the owner responding to ninety-six percent of comments. Clients frequently highlight the staff's knowledge and clear explanations of treatment plans involving dry needling, manual therapy, and strength exercises. Services range from postpartum recovery and injury rehabilitation to fitness coaching, with patients noting that therapists allow them to continue active lifestyles. Reviews consistently describe personalized care, effective pain relief, and supportive communication, while no specific criticisms appear in the provided high-rated excerpts.
Data from Google, last updated November 10, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
57 Google reviews we collected
Phrases our text analysis found in 53 written reviews
How often each topic comes up in the written reviews
We read 53 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She was incredibly knowledgeable, professional, and encouraging, and they create such a positive environment to heal and grow stronger.”
“I highly recommend working with Marissa for pre and post partum care.”
“Marissa did a great job helping me prepare for the birth of my second baby.”
“He was my second or third physical therapist and was immediately the best of all of them.”
“GMO, has tremendous knowledge, is prepared, explains the how and why very clearly, and is 100% hands on in your treatment.”
“I worked with Kelsey and from the moment I walked in, I felt welcomed, listened to, and genuinely cared for.”
“Contreras is an exceptional and affordable Physical Therapist in the greater Milwaukee area.”
praise complaint · found by our text analysis, Google review wording unchanged.
GMO, has tremendous knowledge, is prepared, explains the how and why very clearly, and is 100% hands on in your treatment. I have extreme confidence in the plan he has for me.
Guillermo is awesome! He works with my teenage daughter and has really helped her build confidence in the gym. He listens to her and will use language she can understand to help push her towards her goals. He has also been able to help with an ongoing shoulder problem I have had and is the 1st person to really help…
Can’t recommend CrossPhysio enough! I worked with Kelsey and from the moment I walked in, I felt welcomed, listened to, and genuinely cared for. She was incredibly knowledgeable, professional, and encouraging, and they create such a positive environment to heal and grow stronger.
I’ve known Guillermo since college, and when I needed his service and expertise for both recovery and fitness coaching, he was my first stop. He has been fantastic so far—cares about me as a person and not another client, and I’ll be a client for life
Marissa did a great job helping me prepare for the birth of my second baby. I tore with my first so this time around I was determined to set myself up for success! And a success it was- no tearing and a faster recovery. Overall I am so happy I decided to prepare ahead of time. It is so worth it! I also learned a…
Guillermo Contreras was my physical therapist for two injuries and he’s been the best to work with. He was attentive to my goals for recovery, helped to get me back to pre-injury strength, and challenged me to push myself to keep going. He’s very personable and made every appointment fun to go to. If I am in need…
5.0 ★★★★★ 57 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
GMO, has tremendous knowledge, is prepared, explains the how and why very clearly, and is 100% hands on in your treatment. I have extreme confidence in the plan he has for me.
Guillermo is awesome! He works with my teenage daughter and has really helped her build confidence in the gym. He listens to her and will use language she can understand to help push her towards her goals. He has also been able to help with an ongoing shoulder problem I have had and is the 1st person to really help alleviate my daily neck and shoulder pain. He is super flexible with our crazy schedule which is such a blessing for our family! I highly suggest seeing him.
Can’t recommend CrossPhysio enough! I worked with Kelsey and from the moment I walked in, I felt welcomed, listened to, and genuinely cared for. She was incredibly knowledgeable, professional, and encouraging, and they create such a positive environment to heal and grow stronger.
Thank you so much for the kind words and review, Madalyn. It was so enjoyable to work with you as well!
I’ve known Guillermo since college, and when I needed his service and expertise for both recovery and fitness coaching, he was my first stop. He has been fantastic so far—cares about me as a person and not another client, and I’ll be a client for life
Thank you so much for the review, Carl! A pleasure to work with you and a blast to see you put in hard work each session! Look forward to seeing you keep getting stronger and fitter, progressing toward your goals!
Marissa did a great job helping me prepare for the birth of my second baby. I tore with my first so this time around I was determined to set myself up for success! And a success it was- no tearing and a faster recovery. Overall I am so happy I decided to prepare ahead of time. It is so worth it! I also learned a lot about my pelvic floor and the types of work I need (which shocker, it wasn’t that I needed a thousand kegels). Who knew many women struggle with the opposite problem. I highly recommend working with Marissa for pre and post partum care.
Kathryn, thank you so much for your kind words. It was such a privilege to work with you as you prepared for your second birth and I’m so happy to hear you had a positive experience!
Guillermo Contreras was my physical therapist for two injuries and he’s been the best to work with. He was attentive to my goals for recovery, helped to get me back to pre-injury strength, and challenged me to push myself to keep going. He’s very personable and made every appointment fun to go to. If I am in need for additional services for any injury, I am definitely seeking Mr. Contreras at CrossPhysio!
Danielle, you were a blast to work with and help along the journey back to greatness! Thank you for trusting me with your care and rehab!
Marissa was great! She took the time to listen to the issues I had been having and did a great job tailoring a program to help alleviate the problems
Thanks so much for the review, Robert! Great working with you and hope you see nothing but progress moving forward! Happy lifting!
After having my rotator cuff repaired in April of 2024, one of the owners, Guillermo, was my physical therapist at the hospital. He was my second or third physical therapist and was immediately the best of all of them. Once I found out his family had their own business, I decided to continue my PT/exercise with them after I was finished at the hospital. They’re super knowledgeable, friendly, but also know how to keep you motivated! If I would have met them a year earlier, I may have never needed surgery to begin with. 10/10 💪🏼💪🏼
Thank you so much for the review, Al. It's a privilege and absolute blast to get to work with you and have seen all the progress you made over time. Great to get to see you continue to get stronger and push your self each and every week too!
Postpartum I was having a lot of back issues which brought me in to see Kelsey. Kelsey was instrumental in helping me feel confident moving my body again, and getting back to the gym. Each session was fun, and educational!
Thank you for your review, Michelle! It was so much fun working with you and hearing that you're gaining confidence and reaching your goal of getting back to the gym!
I cannot recommend Guillermo enough. He takes time to really analyze and determine what the best course of action is. I have referred many people to him and will continue to do so!
Thank you so much for the review, Stephanie! You're a blast to get to work with and bring a lot of great energy to each session. Hope the strength and gainz are continuing to steadily come each and every week!
Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
