iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%61+4.3Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#46 of 125 electriciansiPosition by Experts Score among all companies we track in this category. · better than 64%
5.0★★★★★349 Google reviews · 85 photos
99%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
46%reviews answered by the owner
$415typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently cite punctuality, professional communication, and transparent pricing as key aspects of their experience with Crossroad Electric. Services mentioned include panel upgrades, surge protector installations, generator setups, and troubleshooting for smoke detectors or voltage issues. The primary criticism from a low-star review involves a high service fee for a minor fix that lacked prior cost disclosure, though most reviewers describe the company as responsive and knowledgeable.
Google rating: 5.0 out of 5 from 349 reviews (99% five-star).
Reviews on this page: 349 Google reviews (314 with written comments, 12 with photos).
Owner responses: the business replied to 46% of reviews.
Most recent review: October 23, 2026.
Service: Electrician serving Houston, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other electricians
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Crossroad ElectricElectricians median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Crossroad Electric: 98/100 on this factor. Category median: 94.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Crossroad Electric: 96/100 on this factor. Category median: 93.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Crossroad Electric: 100/100 on this factor. Category median: 98.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Crossroad Electric: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Crossroad Electric: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Crossroad Electric: 61/100 on this factor. Category median: 88.B
61
Bar = this company · dark tick = category median.
Star ratings
349 Google reviews we collected
5.0of 5
5 stars34699%
4 stars10%
3 stars10%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 314 written reviews
99%praise
Praise75499%
Complaints41%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1132%
Reasonable2368%
Overpriced00%
Not sure00%
$415-13% vs typical electricians
Middle half of what 26 customers paid ($93–$1.7k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude15921%
Speed & response15621%
Quality & results12817%
Would recommend12216%
Price & value8611%
Communication628%
Honesty & trust456%
What customers talk about
We read 314 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was on time(that's a very big deal to us), extremely professional and charged a very fair rate for the installation.”
“They were prompt, professional, and extremely knowledgeable.”
“crossroad electric did a great job for us at a more than fair price.”
“He found that there were damaged wires in our attic AC unit causing the issues and he had everything fixed up in less than 30 mins.”
“Highly recommend Crossroad Electric, and we’ll definitely be using them again for future projects!”
“I could not recommend them enough.”
“Glen was super responsive and came within a day or two to take a look and provide the estimate, which was very reasonable and we've scheduled installation date.”
“Their front office staff was super easy to work with in scheduling the appointment.”
“Great customer service, efficient work, and a team that genuinely cares about getting things done right.”
People customers mention
Glen30 reviews
Noah11 reviews
Crossroads10 reviews
Austin10 reviews
Annie9 reviews
Glenn5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Crossroad Electric for 8 kinds of job. Pick one to see what they paid and said.
DavidLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
We decided to use Crossroad Electric based on the positive web reviews. We now support and confirm the accuracy of those reviews. Glen came out and installed a home power surge protector. He was on time(that's a very big deal to us), extremely professional and charged a very fair rate for the installation. Their…
Paid $1–500Great price
Adrian11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Excellent experience with Crossroad Electric! They were prompt, professional, and extremely knowledgeable. They took the time to walk me through different options for handling the electrical needs of our new washer and dryer, helping us find the best solution for our setup. They even made time to assess our kitchen…
Paid $1–500Great price
ParkerLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Power went out and couldn’t be reset with flipping the breakers. Glenn with this group called me back late at night on Friday to help me troubleshoot the issue. Before even making it out here, he provided transparent pricing and a likely solution for the problem. Check them out and ask for Glenn if you need help with your homes power.
Paid $1–500Reasonable price
Ericka14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Glen and his team were quick, neat and professional. Their quotes were within 24 hours and once we okayed the work, they came out within the week to complete. We have used them on two of our homes and would highly recommend.
Paid $2,000–2,500Reasonable price
Paul1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
crossroad electric did a great job for us at a more than fair price. they we on time, had enough people to handle the job in a reasonable time,. The work was done to order, cleanup was thorough. highly recommend!
Paid $500–1,000Reasonable price
Israel5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Great experience from quote to finish. They replaced our old Challenger panel with a new 200 A panel, kept our Generac and load-shed modules working, and installed a dedicated line and outlet for the Tesla. Clear pricing, showed up when they said they would, explained the work very thoroughly, and left the job clean. Would definitely use them again.
We decided to use Crossroad Electric based on the positive web reviews. We now support and confirm the accuracy of those reviews. Glen came out and installed a home power surge protector. He was on time(that's a very big deal to us), extremely professional and charged a very fair rate for the installation. Their front office staff was super easy to work with in scheduling the appointment. Bottom line: Could not possibly recommend these folks more highly. We will definitely use again.
Price assessment: Great price
Price: $1–500
Response time: 0–1 hr
Response from the owner · 3 days ago
David, thank you so much for having us to your home and the kind review!
Adrian Hernandez11 reviewsiTotal number of Google reviews Adrian has written across all businesses on Google Maps, not just this one.
Excellent experience with Crossroad Electric! They were prompt, professional, and extremely knowledgeable. They took the time to walk me through different options for handling the electrical needs of our new washer and dryer, helping us find the best solution for our setup. They even made time to assess our kitchen and discuss options for adding recessed lighting while they were here. Great customer service, efficient work, and a team that genuinely cares about getting things done right. Highly recommend Crossroad Electric, and we’ll definitely be using them again for future projects!
Price assessment: Great price
Price: $1–500
Response time: 0–1 hr
Response from the owner · 5 days ago
Thank you Adrian for the opportunity and the kind review!
Parker FosterLocal Guide · 22 reviewsiTotal number of Google reviews Parker has written across all businesses on Google Maps, not just this one.
Power went out and couldn’t be reset with flipping the breakers. Glenn with this group called me back late at night on Friday to help me troubleshoot the issue. Before even making it out here, he provided transparent pricing and a likely solution for the problem. Check them out and ask for Glenn if you need help with your homes power.
Price assessment: Reasonable price
Price: $1–500
Response time: 0–1 hr
Response from the owner · a week ago
Thank you Parker.
Ericka caban14 reviewsiTotal number of Google reviews Ericka has written across all businesses on Google Maps, not just this one.
Glen and his team were quick, neat and professional. Their quotes were within 24 hours and once we okayed the work, they came out within the week to complete. We have used them on two of our homes and would highly recommend.
Price assessment: Reasonable price
Price: $2,000–2,500
Response time: 1–2 hr
Response from the owner · a week ago
Thank you Erika!
Paul Alan1 reviewiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
crossroad electric did a great job for us at a more than fair price. they we on time, had enough people to handle the job in a reasonable time,. The work was done to order, cleanup was thorough. highly recommend!
Price assessment: Reasonable price
Price: $500–1,000
Response time: 1–2 hr
Response from the owner · a week ago
Thank you Paul for the kind review!
Israel Pastrana5 reviewsiTotal number of Google reviews Israel has written across all businesses on Google Maps, not just this one.
Great experience from quote to finish. They replaced our old Challenger panel with a new 200 A panel, kept our Generac and load-shed modules working, and installed a dedicated line and outlet for the Tesla. Clear pricing, showed up when they said they would, explained the work very thoroughly, and left the job clean. Would definitely use them again.
Price assessment: Reasonable price
Price: $5,000+
Response time: 1–2 hr
Response from the owner · a week ago
Thank you for the opportunity Israel and the kind review!
Frank Reilly3 reviewsiTotal number of Google reviews Frank has written across all businesses on Google Maps, not just this one.
It’s been a long time since I’ve dealt with technicians that have been raised well. They were polite, respectful and their knowledge of their trade was exceptional. As a team they worked efficiently and resolved the issues promptly . This is now my go to company. Thank you
Price assessment: Reasonable price
Price: $1–500
Response time: 0–1 hr
Response from the owner · a week ago
Thank you very much for your kind review Yolanda! I was sure to let Noah and Logan know that you thought so highly of them, as do we!!
Chris Young1 reviewiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
