Experts Reviews · Company report
Crossroad Electric logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%61+4.3Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Crossroad Electric

Houston, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #46Position by Experts Score among all companies we track in this category. of 125 electricians · 5.0★ from 349 Google reviews

Report card

Percentile vs other electricians (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Crossroad Electric is better than 98% of electricians.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Crossroad Electric is better than 96% of electricians.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Crossroad Electric is better than 100% of electricians.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Crossroad Electric is better than 100% of electricians.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Crossroad Electric is better than 100% of electricians.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Crossroad Electric is better than 61% of electricians.B
61

Reviews for your job

Customers hired Crossroad Electric for 8 kinds of job.

Crossroad Electric for electrical outlet & switch repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$114–$415
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Electrical outlet & switch repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#55 / 110

All 16 Google reviews tagged “Electrical outlet & switch repair”

LauraLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I can’t say enough good things about crossroad electric! The quality of their job is excellent, they are extremely professional ( scheduling is easy and you can be sure they show up for the job, always on time and they treat your house with respect) , they are absolutely knowledgeable and don’t Try to oversell…

Electrical wiring installationLight fixture installationLight fixture repair+ Responsiveness+ Punctuality+ Quality
ReneLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

This is my 5th time to use this fab company!!! They got me hook line and sink!!! Excellent customer service, always!

Electrical wiring installationElectrical outlet & switch repairFan repair+ Responsiveness+ Punctuality+ Quality
Megan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Shocked at the level of customer service and the work done by Crossroad Electric. They felt more like family/friends than a business. I will never use another electrician. Glen was at my house when I was in a desperate situation while I was 9 months pregnant home alone while my husband was on a work trip. I couldn't…

Electrical wiring installationElectrical inspectionsElectrical outlet & switch repair
Jean6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great experience with Crossroad Electrical!

Electrical fuse changingElectrical outlet & switch repairElectrical panel repair+ Responsiveness+ Punctuality+ Quality
PaulineLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

By far the best electrical company I have ever worked with over the last 21 years living in my home. Always on time, alway professional, and always fair pricing.

Electrical fixture installationElectrical wiring installationElectrical wiring repair+ Responsiveness+ Punctuality+ Quality
Barbara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Crossroad Electric is the epitome of professionalism! All the technician’s are competent and through in their work! We couldn’t be happier with their work!!

Electrical outlet & switch repairElectrical panel replacement or upgrading+ Responsiveness+ Punctuality+ Quality
SantiagoLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Have used Glenn/Crossroad three times now since I relocated to the Spring area. They have been great to work with, very honest, and fair. Glenn and Austin will do what needs to be done safely/properly, then after will give you different options to further enhance that work. I appreciate the fact that they will do…

Electrical wiring repairGeneral repairsElectrical outlet & switch repair+ Responsiveness+ Punctuality+ Quality
Sridevi8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Glenn was super responsive and kind enough to make a quick turnaround on the appointment, given I could not operate the garage door due to electrical issues. Took care of the issue, professional and courteous.

Electrical outlet & switch repair+ Responsiveness+ Quality+ Professionalism
MOUNCE7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Glen was very helpful before coming out, tried to save us a buck and walk through troubleshooting. When that didn’t work he put us on the schedule and was able to squeeze us within 30 min of my calling. They were quick, efficient, and knowledgeable. Definitely using them again!

Electrical outlet & switch repair+ Responsiveness+ Punctuality+ Quality
DalilahLocal Guide · 75 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is the second time I've used this company and the customer service is always great. A couple simple fixes and all good. I would recommend this company and will use their services in the future.

Electrical outlet & switch repair+ Responsiveness+ Punctuality+ Quality
Mandy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys did a fantastic job! They were able to get us in right away and they were extremely professional, kind, and informative. We look forward to using them again in the future.

Electrical fixture installationInstallationElectrical outlet & switch relocation+ Responsiveness+ Punctuality+ Quality
Emily3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Crossroad Electric’s team has been added to my contact list, and I have removed all others (this should say enough ;) ). Every time I’ve needed help, CE makes it a point to add me into the schedule. Glenn comes out and takes care of the problem, explaining the situation and what needs to be done (fixes the issue…

Electrical wiring repairElectrical inspectionsElectrical outlet & switch repair+ Responsiveness+ Punctuality+ Quality
StephanieLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Can’t say enough about Crossroad Electric! I called in a panic & they were able to get us scheduled quickly. They arrived early, but not without calling first to confirm it was okay. They did a great job, were very respectful & kind & explained what the issue was. We will definitely be using them again!

Electrical fixture installationElectrical outlet & switch repair+ Responsiveness+ Punctuality+ Quality
Jada3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

What a great experience. In a panic I called Annie to get an appt scheduled ASAP for an outlet we had out during an inspection report in selling our home. Not only was she able to get me in on the day I requested, but at the exact time I requested!! The technician showed up on time and was very polite and even…

Electrical outlet & switch repair+ Responsiveness+ Punctuality+ Quality
Dana2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Outdoor lighting installationSecurity system installationInstallation+ Responsiveness+ Punctuality+ Quality
Eric2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Light fixture installationElectrical outlet & switch repair+ Responsiveness+ Punctuality+ Quality

Price

$415-13% vs typical electricians

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 32%Reasonable 68%Overpriced 0%Not sure 0%

Jobs customers hired them for

Compare with