Analyzing 8,143,7508.1M ReviewsFor 23,03223K Experts

Experts Reviews · Company report
Crossroad Electric logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%61+4.3Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Crossroad Electric

Houston, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #46Position by Experts Score among all companies we track in this category. of 125 electricians · 5.0★ from 349 Google reviews

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Report card

Percentile vs other electricians (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Crossroad Electric is better than 98% of electricians.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Crossroad Electric is better than 96% of electricians.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Crossroad Electric is better than 100% of electricians.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Crossroad Electric is better than 100% of electricians.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Crossroad Electric is better than 100% of electricians.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Crossroad Electric is better than 61% of electricians.B
61

Reviews for your job

Customers hired Crossroad Electric for 8 kinds of job.

Crossroad Electric for electrical panel replacement or upgrading

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.9k–$4.3k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Electrical panel replacement or upgrading”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#49 / 104

All 11 Google reviews tagged “Electrical panel replacement or upgrading”

EdLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Update: Used Crossroad Electric again to upgrade my transfer switch from 30 amp to 50 amp. Same as last time, great experience, on time performance and professional execution. Great service and super reliable. I found Crossroad Electric on FB and read great reviews about the owner Glen whom I've contacted to get an…

Customer photo from Ed's reviewCustomer photo from Ed's reviewCustomer photo from Ed's review
Electrical wiring installationInstallationElectrical panel replacement or upgrading+ Responsiveness+ Punctuality+ Quality
Dennis14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Had whole home surge protector installed. Very professional and prompt. Great communication and wonderful advice about some safety precautions.

Electrical panel replacement or upgrading
LauraLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I can’t say enough good things about crossroad electric! The quality of their job is excellent, they are extremely professional ( scheduling is easy and you can be sure they show up for the job, always on time and they treat your house with respect) , they are absolutely knowledgeable and don’t Try to oversell…

Electrical wiring installationLight fixture installationLight fixture repair+ Responsiveness+ Punctuality+ Quality
Neil3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Excellent service!

Electrical inspectionsElectrical panel replacement or upgrading
Rob8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Crossroad did an excellent job replacing our electrical panel and instal a generator switch. High recommend them your electrical needs.

InstallationElectrical panel replacement or upgrading+ Responsiveness+ Punctuality+ Quality
Barbara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Crossroad Electric is the epitome of professionalism! All the technician’s are competent and through in their work! We couldn’t be happier with their work!!

Electrical outlet & switch repairElectrical panel replacement or upgrading+ Responsiveness+ Punctuality+ Quality
MimiLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

For years my husband and I put off fixing the electricity in my guests rooms cause we thought it would cost us an arm and leg to fix. Through a personal reference I called Glen at Crossroad Electric and he was on time and started the tricky process of finding the source of the problem. He completed the job in 3…

Customer photo from Mimi's reviewCustomer photo from Mimi's review
Electrical wiring repairElectrical outlet & switch installationElectrical outlet & switch relocation+ Responsiveness+ Punctuality+ Quality
Glen9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They provide superior customer service, excellent work, and most of all reasonable pricing. They just changed out our house breaker box and fixed a couple of other electrical problems. There workmanship was terrific and exceeded our expectations.

Electrical panel replacement or upgradingService not listed+ Responsiveness+ Punctuality+ Quality
DarleneLocal Guide · 59 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They came out our main panel was out. They were the only ones who called back, gave a great price thoroughly professional. I was extremely pleased fair price, will use again for sure!

Electrical panel replacement or upgrading+ Responsiveness+ Punctuality+ Quality
Mike3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Electrical panel replacement or upgrading+ Responsiveness+ Punctuality+ Quality
Dana2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Outdoor lighting installationSecurity system installationInstallation+ Responsiveness+ Punctuality+ Quality

Price

$415-13% vs typical electricians

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 32%Reasonable 68%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Electrical outlet & switch repair16$114–$415
Electrical wiring installation12$410–$1.7k
Installation11$351–$3.2k
Electrical panel replacement or upgrading11$1.9k–$4.3k
Electrical outlet & switch installation11$248–$958
Electrical outlet & switch relocation10$224–$807
Light fixture installation9$196–$811
Electrical inspections8$54–$351

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