Analyzing 5,803,3475.8M ReviewsFor 15,98816K Experts
Customers frequently praise Crout Electrical Company for fair pricing, professional workmanship, and the quality of their service on generator installations and wiring projects. Positive reviews highlight the team's attention to detail, courtesy, and ability to handle complex tasks with minimal disruption. However, one recurring criticism involves significant delays in providing price quotes, with a customer reporting a month-long wait and broken communication promises regarding a specific estimate.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.
Bar = this company · dark tick = category median.
16 Google reviews we collected
Phrases our text analysis found in 14 written reviews
How often each topic comes up in the written reviews
We read 14 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were extremely fair with their quote and did amazing work.”
“From working in hot attics to cramped spaces in a bathroom, Erin has always provided great results with minimal interruptions.”
“…ttic and informed me that due to squirrel damage (I had already had professional removal and remediation of entry point) -- I would need a total home…”
“I could go on and on with other examples of their professionalism, honesty and work ethics -- but, I doubt anyone would be interested in all of the li…”
“She was prompt, courteous, professional, and friendly.”
“Steve listened to my situation and sent someone the very next day.”
“I highly recommend Crout.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Crout Electrical Company, Inc. for 3 kinds of job. Pick one to see what they paid and said.
I have since July 31, 2026 to get a total price on a unit. I have been given the run around for the last month. Here it is Sept 3,2026, still nothing. Lots of empty promises. I was to be given a price on Monday August 31, 2026. Still nothing. I don’t this company wants my business Brenda Shermer
I recently purchased a Kohler whole house generator. The price was fair and comprehensive. The service was great. They even managed the coordination with Atlanta Gas.
I purchased a Kohler whole house generator from Crout. They were wonderful to work with. I couldn't be happier.
Very pleased with the service provided by Crout and their technician, Eric Satterfield. Erin has recently completed several projects for us, and the results have been excellent. Erin has demonstrated a lot of determination and commitment to identify and resolve our issues. From working in hot attics to cramped…
Called Erin to get a quote on a new Kohler generator. From beginning to end the process was easy and low stress. They were extremely fair with their quote and did amazing work. Loved their whole team and especially Erin. I look forward to calling Crout with all my electrical needs.
Crout Electric is wonderful, we’ve used them three times. They’ve installed several antique chandeliers for us and well as done rewiring and new wiring. Erin is especially detail oriented and fixed a few things that were wired incorrectly by a previous electrician from another company. I highly recommend Crout.
| Job | Reviews | Category typical |
|---|---|---|
| Light fixture installation | 2 | $64–$738 |
| Outdoor lighting installation | 2 | — |
| Electrical outlet & switch installation | 2 | $130–$437 |
4.5 ★★★★★ 16 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I have since July 31, 2026 to get a total price on a unit. I have been given the run around for the last month. Here it is Sept 3,2026, still nothing. Lots of empty promises. I was to be given a price on Monday August 31, 2026. Still nothing. I don’t this company wants my business Brenda Shermer
I recently purchased a Kohler whole house generator. The price was fair and comprehensive. The service was great. They even managed the coordination with Atlanta Gas.
Thank you for choosing us for your backup power and electrical needs! Our goal is to make the process for installing a Kohler generator as painless as possible. I'm glad you had a pleasant experience and now you never have to sit in the dark when the power goes out. We look forward to providing you with quality service for years to come!
I purchased a Kohler whole house generator from Crout. They were wonderful to work with. I couldn't be happier.
Thank you for choosing Crout Electric for your backup power solution!
Very pleased with the service provided by Crout and their technician, Eric Satterfield. Erin has recently completed several projects for us, and the results have been excellent. Erin has demonstrated a lot of determination and commitment to identify and resolve our issues. From working in hot attics to cramped spaces in a bathroom, Erin has always provided great results with minimal interruptions. She also to be commended for a thorough clean up after completion of her work. She is a credit to your organization and a joy to have her in our home. Very upbeat with a positive, can-do attitude.
Thank you, we are very proud to have Erin on the team.
Perfect n ever way
Called Erin to get a quote on a new Kohler generator. From beginning to end the process was easy and low stress. They were extremely fair with their quote and did amazing work. Loved their whole team and especially Erin. I look forward to calling Crout with all my electrical needs.
Thank you for allowing us to earn your business! I'm happy to hear you are enjoying your Kohler generator. We look forward to taking care of you guys for years to come!
This is a long story with an extremely happy ending. About three years ago, I called a different electric repair company to my house due to a breaker trip in the master bedroom. The company arrived and, although the trip was due to a space heater I had plugged in, the company representative proceeded to my attic and informed me that due to squirrel damage (I had already had professional removal and remediation of entry point) -- I would need a total home rewire at the cost of $14k...AND that I would have to supply all fixtures and repair any drywall damage created during the rewiring process myself. FAST FORWARD to 2024 My husband had health issues and passed away 11/2023. I could now face the electrical issues that caused me great anxiety and fear. I posted on FB asking my friends for Electrician recommendations. Praise God. Unknown to me, I grew up with an extremely qualified electrician now living in Florida. First off, he asked why I needed a total home rewire, as it was very unusual for a 50 y.o. home. After reviewing photos provided by the previous company -- he immediately referred me to Crout Electric and told me to speak with Steve Crout. Steve listened to my situation and sent someone the very next day. Erin Satterhouse arrived and proceeded to inspect my Electric Breaker Box, then tested all of my outlets (while marking all mislabeled breakers and identifying all outlets to the breakers). Then she went to the attic and following her inspection, showed me photos of squirrel damage. As it turned out, the previous company took multiple photos of the same 16 inch wire, from different angles making it look like multiple locations of damage. UGH! Seriously? Erin explained all of the workings to me and it was determined that a 16 inch replacement of wire, with two new junction boxes would take care of the wire damage. Likewise, we discussed other areas where I wanted repairs and scheduled a time for the following Monday. All repairs, code GFC plugs and replacement of wire damage apprx $1k. Amazing! I could go on and on with other examples of their professionalism, honesty and work ethics -- but, I doubt anyone would be interested in all of the little things they did. It all added up to a professionalism and honesty I have not experienced in a very long time. I am not sure if I should mention the name of the first company who tried to scam me, but suffice it to say; avoid the "Mr." company with the color yellow as it's main logo scheme. To the Crout's, Erin and Riley...THANK YOU for your honesty, work ethic and prompt resolution of my issues. I have shared your business cards with everyone on my street and my daughter/SIL, and will sing your praises to anyone/everyone.
We are so glad you got that second opinion, Donna. We believe in working with honesty and integrity. Our reputation is important to us and always strive to offer the best in service and experience. Thank you for your trust and your business!
Crout Electric is wonderful, we’ve used them three times. They’ve installed several antique chandeliers for us and well as done rewiring and new wiring. Erin is especially detail oriented and fixed a few things that were wired incorrectly by a previous electrician from another company. I highly recommend Crout.
Attention to detail and providing high level of quality is very important to us. We appreciate the feedback and look forward to providing you with future electrical services. Thank you for the opportunity to earn your business!
Crout I want to thank you for coming out and your guys to come out chase and Brandon are some outstanding worker they work very hard and done outstanding work I could not ask for a job to be executed so professionally and done so nicely I will be using your company again it has a pleasure doing business with you please let chase and Brandon know that they are very appreciated and I appreciate their time and being in are home!!!!
Thank you for the Great review. The message has been given to Chase and Brandon. We are glad you chose Crout Electrical for your electrical needs. We are here when/if you ever need us again.
Great team!
Thank you for the kind review and glad we could help you with your Kohler Generator and transfer equipment!
Analyzing 5,803,3475.8M ReviewsFor 15,98816K Experts
