Kandi Gomez1 reviewTotal number of Google reviews Kandi has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat customer service & positive gym experience
Crunch Fitness - Green Bay
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%75+47.6Reliability 28%61+17.2Replies to reviews 8%67+5.5Experts Score= 70Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#135 of 144 personal trainersPosition by Experts Score among all companies we track in this category. · better than 6%
4.7 ★★★★★ 539 Google reviews · 23 photos
91%five-star reviews
4.82★last 12 monthsAverage stars on reviews from the last 12 months only.
5.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
38%reviews answered by the owner
Nov 2026latest review
Crunch Fitness - Green Bay at a glance
Reviewers highlight the facility's welcoming atmosphere, affordable pricing, and helpful staff who greet members by name. Equipment is described as clean and well-maintained, with popular amenities including HIIT classes and saunas. However, several low-rated reviews criticize the membership cancellation process, citing hidden fees, inconsistent communication, and difficult interactions with management regarding account termination.
- Google rating: 4.7 out of 5 from 539 reviews (91% five-star).
- Reviews on this page: 539 Google reviews (430 with written comments, 15 with photos).
- Owner responses: the business replied to 38% of reviews.
- Most recent review: November 2, 2026.
- Service: Personal Trainer serving Suamico, Wisconsin.
Data from Google, last updated November 3, 2026.
Score profile vs other personal trainers
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Crunch Fitness - Green Bay: 75/100 on this factor. Category median: 96.B
75
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Crunch Fitness - Green Bay: 61/100 on this factor. Category median: 96.B
61
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Crunch Fitness - Green Bay: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Crunch Fitness - Green Bay: 67/100 on this factor. Category median: 65.B
67
Bar = this company · dark tick = category median.
Star ratings
539 Google reviews we collected
- 5 stars48991%
- 4 stars153%
- 3 stars31%
- 2 stars61%
- 1 star265%
Praise vs complaints
Phrases our text analysis found in 430 written reviews
- Praise23288%
- Complaints3112%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude14555%
- Would recommend4015%
- Price & value2610%
- Quality & results197%
- Honesty & trust187%
- Speed & response83%
- Communication73%
What customers talk about
We read 430 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Friendly staff, and the environment feels very chill and judgment free.”
“New GM is extremely rude and condescending to his staff and everyone sees it, and he’s rude to members like myself.”
“ess, of where you are at in your health and wellness journey, I would highly recommend connecting with Brian and discussing the best options for train…”
“Write a note take a memo get a sticky note put it on your fridge your dresser your desk your nightstand and put stay away from crunch fitness scam artists”
“Has everything you could want in a gym and is super affordable.”
“Horrible hours and very expensive and if you want to cancel it is a horrible process.”
“We visited Crunch Fitness yesterday and had a great experience!”
“Nice gym so I won’t give it a 1 star but horrible billing practices.”
“I honestly wish we had a Crunch Fitness like this back home because the locations in our state aren’t nearly as nice.”
“Stay far away from crunch fitness their $9 a month plan is a joke and scam designed to take your money by the second and third month you will owe over $100.”
“Been lifting here for over a year and have always had no problems with machines being open or fixed quickly.”
“I’ve seen people mention getting charged fees, but in my experience, everything was clearly explained in the membership terms.”
“Not very clear on terms & conditions and very unorganized.”
People customers mention
- Brian 9 reviews
- Adrian 7 reviews
- Trista 6 reviews
- Aleece 6 reviews
- Zumba 5 reviews
- Sam 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Bryson2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Great gym, Great environment with great people! Has everything you could want in a gym and is super affordable.
Melissa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
I've been to many gyms in Green Bay and Crunch Fitness is by far the best! Staff is very accommodating and helpful. They make it a point to get to know you! Name and all! Price wise, nobody can compare. We will continue to be life long members! Thank you to everyone at crunch!
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Been lifting here for over a year and have always had no problems with machines being open or fixed quickly. Always clean too
Sarah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Best place to work out! Friendly staff, and the environment feels very chill and judgment free.
Luke1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Great gym, lots of great options, welcoming community and great environment for growth. Brandon & DJ always make greet me walking in!
Brooke1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Amazing fitness classes! Many different options to choose from! Hot studio to pushing yourself in the HIIT zone!
Photos
Customer reviews
4.7 ★★★★★ 539 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Bryson Hyska2 reviewsTotal number of Google reviews Bryson has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat gym, Great environment with great people! Has everything you could want in a gym and is super affordable.
Monique Taylor3 reviewsTotal number of Google reviews Monique has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest gym
Daniel Kelly4 reviewsTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEmily and Ashley are great
BTI2 reviewsTotal number of Google reviews BTI has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBrandon the goat
Madz _iz1 reviewTotal number of Google reviews Madz has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSuper supportive employees!!!
- Busyness: A little busy
- Powerlifting equipment: Other
- Maintenance: Pristine
Mikah Mckellip4 reviewsTotal number of Google reviews Mikah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood size gym. Very welcoming place.
- Busyness: Busier than usual
- Powerlifting equipment: Dumbbells, Weight plates
- Maintenance: Pristine
Danny V6 reviewsTotal number of Google reviews Danny has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFriendly front desk and always upbeat!!
- Busyness: A little busy
Melissa Mrozinski Osgood2 reviewsTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI've been to many gyms in Green Bay and Crunch Fitness is by far the best! Staff is very accommodating and helpful. They make it a point to get to know you! Name and all! Price wise, nobody can compare. We will continue to be life long members! Thank you to everyone at crunch!
Michael Aikins2 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBeen lifting here for over a year and have always had no problems with machines being open or fixed quickly. Always clean too
- Busyness: Not busy
- Powerlifting equipment: Bench press, Dumbbells, Weight plates
- Maintenance: Pristine
Business details
- Address: 1535 W Mason St, Green Bay, WI 54303
- Phone: (920) 416-7922
- Website: crunch.com
- Service area: Suamico, WI