Window cleaning service · Bondurant, IA · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%92+22.3Value 14%98+13.9Replies to reviews 7%27+1.9Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#30 of 34 garage cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 12%
4.9★★★★★221 Google reviews · 22 photos
95%five-star reviews
4.85★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Crystal Clean Windows 4.9 out of 5 based on 221 reviews, with the owner responding to 14 percent. Customers frequently cite punctuality, thorough interior and exterior cleaning, and reasonable pricing as key positives. Some reviews note that service quality varies by dispatched employees, with isolated complaints regarding incomplete work, mess left behind, or increased rates not matching performance levels.
Google rating: 4.9 out of 5 from 221 reviews (95% five-star).
Reviews on this page: 221 Google reviews (168 with written comments, 5 with photos).
Owner responses: the business replied to 14% of reviews.
Most recent review: September 8, 2026.
Service: Garage Cleaning Service serving Bondurant, Iowa.
Data from Google, last updated October 27, 2026.
Score profile vs other garage cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
Crystal Clean WindowsGarage Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Crystal Clean Windows: 90/100 on this factor. Category median: 95.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Crystal Clean Windows: 92/100 on this factor. Category median: 94.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Crystal Clean Windows: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Crystal Clean Windows: 98/100 on this factor. Category median: 100.A
98
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Crystal Clean Windows: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Crystal Clean Windows: 27/100 on this factor. Category median: 85.D
27
Bar = this company · dark tick = category median.
Star ratings
221 Google reviews we collected
4.9of 5
5 stars21095%
4 stars84%
3 stars21%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 168 written reviews
98%praise
Praise29398%
Complaints52%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
92%fair
Great price28%
Reasonable2080%
Overpriced28%
Not sure14%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results9632%
Staff & attitude7927%
Speed & response5318%
Would recommend3311%
Price & value269%
Communication72%
Honesty & trust41%
What customers talk about
We read 168 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Each employee has done an excellent job over the many years that we have used them.”
“We have used Crystal Clean Windows for years and have been so pleased with their workmanship and professionalism.”
“Quick response, efficient, reasonable price, and the windows were cleaned very well.”
“I would recommend them to others in need of similar assistance.”
“I would not recommend.”
“The price of work was fair and the tasks completed promptly.”
“He explained the process and carefully took time to point out any prior damage to the screens.”
“They are very accommodating with scheduling and dependable in any type of weather.”
People customers mention
Travis5 reviews
Ames3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Crystal Clean Windows for 6 kinds of job. Pick one to see what they paid and said.
Marge5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Each employee has done an excellent job over the many years that we have used them. They are very accommodating with scheduling and dependable in any type of weather.
Rong1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Excellent! Quick response, efficient, reasonable price, and the windows were cleaned very well. I'll arrange to do it again next spring. Thank you!
GaleLocal Guide · 53 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Have had them out twice, both times they did a fabulous job! Very professional and fast too!
MaryLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
I have used Travis and his team for many years. They are in and out without being a bother. Every window and screen is spotless when they are done. Very professional. I highly recommend you use them!
CathyLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★
I had used Crystal Clean Windows 3 times. The first 2 times were an overall reasonable experience. The 3rd time was not. I believe it depends on the employees that are dispatched to your home & their personal work ethics. While their rates were increased their cleaning service was drastically decreased the last time. I would never use this company again.
OverpricedInterior & exterior window cleaning
Andrea8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
I have used crystal clean windows for several years now and they do an excellent job. Great communication and a very thorough job.
Each employee has done an excellent job over the many years that we have used them. They are very accommodating with scheduling and dependable in any type of weather.
Excellent! Quick response, efficient, reasonable price, and the windows were cleaned very well. I'll arrange to do it again next spring. Thank you!
Response from the owner · a month ago
That's fantastic to hear! We're thrilled you were so pleased with the service. We look forward to helping you again next spring and continuing to keep your windows sparkling!
Tracy Strawhecker2 reviewsiTotal number of Google reviews Tracy has written across all businesses on Google Maps, not just this one.
We're so glad to hear you've had such a positive experience! Getting things done efficiently and making scheduling a breeze are top priorities for us. Thanks for letting us know!
Mary Wolf10 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
I have used Travis and his team for many years. They are in and out without being a bother. Every window and screen is spotless when they are done. Very professional. I highly recommend you use them!
Positive: Responsiveness, Professionalism
Services: Interior & exterior window cleaning
CathyLocal Guide · 10 reviewsiTotal number of Google reviews Cathy has written across all businesses on Google Maps, not just this one.
I had used Crystal Clean Windows 3 times. The first 2 times were an overall reasonable experience. The 3rd time was not. I believe it depends on the employees that are dispatched to your home & their personal work ethics. While their rates were increased their cleaning service was drastically decreased the last time. I would never use this company again.
Price assessment: Overpriced
Services: Interior & exterior window cleaning
Response from the owner · a month ago
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our company a few years ago did not meet your expectations.
At Crystal Clean Windows, we strive to meet and exceed our customers’ expectations and continually work to improve our service, communication, and overall customer experience. We appreciate feedback that gives us the opportunity to identify areas where we can do better and make meaningful corrections.
We regret that we did not provide the experience you expected at that time and appreciate you bringing your concerns to our attention.
Andrea Young8 reviewsiTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
Thank you so much for your kind words! We're thrilled to hear we did a great job on your home and truly appreciate you choosing us. We're always here to help if you need anything else!
Connie Mogard6 reviewsiTotal number of Google reviews Connie has written across all businesses on Google Maps, not just this one.
Employees of Crystal Clean Windows do a great job of accommodating my personal requests. They work efficiently and are conscious of not tracking in and pleasing the customer. We have used this company twice, and we plan to continue.
Price assessment: Reasonable price
Services: Interior & exterior window cleaning
Response from the owner · 4 months ago
That's fantastic to hear! We're so happy you've had such a great experience with us and appreciate you choosing us again. We look forward to continuing to serve you! 😊