Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
CSI Accounting & Payroll logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%90+6.4Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

CSI Accounting & Payroll

New Brighton, MN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 35 bookkeeping services · 4.9★ from 371 Google reviews

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Report card

Percentile vs other bookkeeping services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CSI Accounting & Payroll is better than 94% of bookkeeping services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CSI Accounting & Payroll is better than 91% of bookkeeping services.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.CSI Accounting & Payroll is better than 100% of bookkeeping services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.CSI Accounting & Payroll is better than 100% of bookkeeping services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CSI Accounting & Payroll is better than 100% of bookkeeping services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.CSI Accounting & Payroll is better than 90% of bookkeeping services.A
90

Reviews for your job

Customers hired CSI Accounting & Payroll for 8 kinds of job.

CSI Accounting & Payroll for accounting audits

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “Accounting audits”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “Accounting audits”

Demi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I want to give a huge shoutout to Kris Foster, Payroll Manager at CSI. She has been an outstanding example of what great client service should look like. When parts of my payroll situation were unclear, Kris didn’t make assumptions or leave me trying to figure things out on my own—she called me directly to clarify,…

Business tax return preparationIndividual tax planningPayroll accounting
cathy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

CSI has been incredibly helpful in working with us with our transition of ownership. Alex was amazing helping us with our workman’s comp audit. She was efficient, good communication and submitted it swiftly.

Great pricePayroll accountingAccounting audits
Melissa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Emma has been our payroll specialist for many years, and we are delighted with the service she provides. From her professional manner to her impressive turnaround time, we know we can always count on her to keep things running smoothly for us. We highly recommend her to anyone who needs a payroll partner. Thank you,…

Reasonable pricePayroll accountingAccounting auditsAccounting services
Jessica4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

CSI is a great company! The agents are friendly and knowledgeable. They hold your hand and make sure that every encounter is pleasant. Alex Wanless is my payroll specialist. She makes my life so easy. I highly recommend this company for all of your accounting needs.

Great pricePayroll accountingAccounting auditsAccounting services
Jona month ago★★★★★

Rating only, no written review.

Business tax return preparationBusiness consultingPayroll accounting

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 57%Overpriced 0%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Payroll accounting31—
Business tax return preparation13—
General bookkeeping12—
Accounting services11—
Business consulting11—
Business tax planning7—
Individual tax planning6—
Accounting audits5—

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