Analyzing 5,867,1915.9M ReviewsFor 16,20516.2K Experts

Experts Reviews · Company report
CSI Accounting & Payroll logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%90+6.4Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

CSI Accounting & Payroll

New Brighton, MN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 35 bookkeeping services · 4.9★ from 371 Google reviews

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Report card

Percentile vs other bookkeeping services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CSI Accounting & Payroll is better than 94% of bookkeeping services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CSI Accounting & Payroll is better than 91% of bookkeeping services.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.CSI Accounting & Payroll is better than 100% of bookkeeping services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.CSI Accounting & Payroll is better than 100% of bookkeeping services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CSI Accounting & Payroll is better than 100% of bookkeeping services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.CSI Accounting & Payroll is better than 90% of bookkeeping services.A
90

Reviews for your job

Customers hired CSI Accounting & Payroll for 8 kinds of job.

CSI Accounting & Payroll for individual tax planning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “Individual tax planning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Individual tax planning”

Demi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I want to give a huge shoutout to Kris Foster, Payroll Manager at CSI. She has been an outstanding example of what great client service should look like. When parts of my payroll situation were unclear, Kris didn’t make assumptions or leave me trying to figure things out on my own—she called me directly to clarify,…

Business tax return preparationIndividual tax planningPayroll accounting
SheaLocal Guide · 77 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Marie Wright at CSI Accounting & Payroll has been an incredible asset to our business. She is professional, detail-oriented, and extremely knowledgeable, but what truly sets her apart is how much she genuinely cares about the people she works with. Running a business comes with constant challenges, and having…

Reasonable priceTrusts & estates accountingBusiness tax return preparationIndividual tax planning
James9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I have been using CSI for my payroll for a number of years. They are utterly fantastic. Everything done is professional caliber. I often get same-day assistance when I need something,

Business tax return preparationIndividual tax planning
Denize12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I was pleased with the service CSI provided. Hunter was very pleasant in sharing his knowledge and advice regarding my payroll questions. He went over and above in communicating and followed up to ensure my understanding. I was very pleased with their service.

Business consultingIndividual tax planning
Denise2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Marie Wright is an outstanding payroll specialist—always timely, incredibly helpful, and remarkably patient.

Reasonable priceBusiness tax return preparationIndividual tax planningPayroll accounting
Chad8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I have been working with CSI for a while now. They have great service.

Business tax return preparationIndividual tax planning

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 57%Overpriced 0%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Payroll accounting31—
Business tax return preparation13—
General bookkeeping12—
Accounting services11—
Business consulting11—
Business tax planning7—
Individual tax planning6—
Accounting audits5—

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