Andrew Samuelsson5 reviewsTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat custom gift and responsive customer service!
Custom Family Gifts
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%99+30.5Experts Score= 100Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 47 custom artistsPosition by Experts Score among all companies we track in this category. · better than 98%
5.0 ★★★★★ 194 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
1%reviews answered by the owner
Oct 2026latest review
Custom Family Gifts at a glance
Google reviewers rate this artist five stars based on 194 reviews, highlighting the ease of ordering custom travel maps and heart-shaped gifts. Customers frequently praise the responsive communication, the ability to approve designs before printing, and the high quality of the final framed products. Shipping times are consistently described as efficient or faster than expected, while the personalized nature of the artwork makes it suitable for anniversaries and weddings. No recurring criticisms appear in the provided excerpts.
- Google rating: 5.0 out of 5 from 194 reviews (99% five-star).
- Reviews on this page: 194 Google reviews (180 with written comments, 25 with photos).
- Owner responses: the business replied to 1% of reviews.
- Most recent review: October 27, 2026.
- Service: Custom Artist serving West Covina, California.
Data from Google, last updated October 28, 2026.
Score profile vs other custom artists
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Custom Family Gifts: 100/100 on this factor. Category median: 92.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Custom Family Gifts: 99/100 on this factor. Category median: 92.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Custom Family Gifts: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 44.–
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Bar = this company · dark tick = category median.
Star ratings
194 Google reviews we collected
- 5 stars19399%
- 4 stars11%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 180 written reviews
- Praise228100%
- Complaints10%
Topic share
How often each topic comes up in the written reviews
- Speed & response6729%
- Communication5624%
- Would recommend4520%
- Staff & attitude2712%
- Quality & results2611%
- Price & value63%
- Honesty & trust21%
What customers talk about
We read 180 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Any adjustments or changes I asked for were quickly taken care of and another proof was sent for approval.”
“Customer service was super easy to work with — they ensured that I approved the design before creating it, and when I realized I had sent some wrong i…”
“process was easy and it turned out exactly as I'd pictured - I will absolutely recommend to others looking for a special, commemorative present for s…”
“…ce - ordering was easy, customization options were very intuitive and helpful - getting a personal follow-up to confirm my proof and order expectation…”
“Great experience - ordering was easy, customization options were very intuitive and helpful - getting a personal follow-up to confirm my proof and ord…”
“Fast and friendly service and great quality product well worth the money.”
“Shipping and item creation was fast with reliable communication.”
People customers mention
- Pepper 14 reviews
- Peter 12 reviews
- Anniversary 3 reviews
- Map 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Bethany5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Customer service was super easy to work with — they ensured that I approved the design before creating it, and when I realized I had sent some wrong information, they edited the design to make it right. Shipping time was as expected and they followed up to ensure I’d received it. The quality was even better than I…
KarenLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
If you are looking for a unique gift, this is the place. The perfect gift for your traveling friends or family. I gifted to a family member for their 10th anniversary with places they have traveled together. Any adjustments or changes I asked for were quickly taken care of and another proof was sent for approval.…
TamiLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
What a treat to give this as a gift! The entire process was easy and it turned out exactly as I'd pictured - I will absolutely recommend to others looking for a special, commemorative present for someone.
MaryLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I ordered the heart with 3 locations that I had traveled to. The communication with the artist was great as we refined exactly what areas I wanted to include! I am thrilled with the way it turned out! Highly recommend!!
Kelly5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Communication from the seller was excellent, and the print is gorgeous. It also got here sooner than I expected. An all-around perfect experience!
TammyLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Definitely recommend Custom Family Gifts, the communications were great and they were responsive to requested changes. The final product was perfect and my husband loved it!
Photos
Customer reviews
5.0 ★★★★★ 194 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Bethany Boness5 reviewsTotal number of Google reviews Bethany has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCustomer service was super easy to work with — they ensured that I approved the design before creating it, and when I realized I had sent some wrong information, they edited the design to make it right. Shipping time was as expected and they followed up to ensure I’d received it. The quality was even better than I expected, especially the framing. I can’t wait for the holidays to gift it!
Karen RLocal Guide · 22 reviewsTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIf you are looking for a unique gift, this is the place. The perfect gift for your traveling friends or family. I gifted to a family member for their 10th anniversary with places they have traveled together. Any adjustments or changes I asked for were quickly taken care of and another proof was sent for approval. The finished piece was beautiful! Communication was great and the shipping was prompt.
Tami HuntLocal Guide · 34 reviewsTotal number of Google reviews Tami has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWhat a treat to give this as a gift! The entire process was easy and it turned out exactly as I'd pictured - I will absolutely recommend to others looking for a special, commemorative present for someone.
Sterling Remer7 reviewsTotal number of Google reviews Sterling has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHusband really likes it! Great gift for 50th anniversary.
Mary SLocal Guide · 23 reviewsTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI ordered the heart with 3 locations that I had traveled to. The communication with the artist was great as we refined exactly what areas I wanted to include! I am thrilled with the way it turned out! Highly recommend!!
Kelly O.5 reviewsTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCommunication from the seller was excellent, and the print is gorgeous. It also got here sooner than I expected. An all-around perfect experience!
Tammy ClevelandLocal Guide · 24 reviewsTotal number of Google reviews Tammy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDefinitely recommend Custom Family Gifts, the communications were great and they were responsive to requested changes. The final product was perfect and my husband loved it!
Hilary Smy6 reviewsTotal number of Google reviews Hilary has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe are thrilled with how this piece of art turned out. Communication was smooth and delivery efficient. Would highly recommend this artist!
kelly anderson3 reviewsTotal number of Google reviews kelly has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePerfect company to deal with. Quick responses and they just wanted it to be perfect for me so gave me lots of options. Delivery time was quick and it was the perfect gift- thank you so much! ❤️
Business details
- Address: 14622 Ventura Blvd #2199, Sherman Oaks, CA 91403
- Phone: (323) 649-8124
- Website: customfamilygifts.com
- Service area: West Covina, CA