Lawn care service · Poplar Grove, IL · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%93+54.6Reliability 26%94+24.5Value 15%100+15.2Craft & service penalty96−0.4Experts Score= 94Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 56 sod installation servicesiPosition by Experts Score among all companies we track in this category. · better than 67%
5.0★★★★★26 Google reviews · 17 photos
96%five-star reviews
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers describe Custom K Lawn Care as punctual, responsive, and professional, noting that staff handle services like mowing, tree planting, and landscape cleanouts with care. Reviewers highlight reasonable pricing, convenient app payments, and quick communication regarding quotes or schedule changes. One customer mentioned discontinuing service because their large property required more frequent on-site attention than the company provided, though they still praised the team's dependability and quality work.
Google rating: 5.0 out of 5 from 26 reviews (96% five-star).
Reviews on this page: 26 Google reviews (17 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: August 22, 2025.
Service: Sod Installation Service serving Poplar Grove, Illinois.
Data from Google, last updated October 29, 2026.
Score profile vs other sod installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: satisfaction.
Custom K Lawn CareSod Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Custom K Lawn Care: 93/100 on this factor. Category median: 89.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Custom K Lawn Care: 94/100 on this factor. Category median: 88.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Custom K Lawn Care: 96/100 on this factor. Category median: 95.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Custom K Lawn Care: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
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Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 81.–
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Bar = this company · dark tick = category median.
Star ratings
26 Google reviews we collected
5.0of 5
5 stars2596%
4 stars14%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 17 written reviews
100%praise
Praise39100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results821%
Speed & response821%
Would recommend718%
Staff & attitude513%
Price & value410%
Honesty & trust410%
Communication38%
What customers talk about
We read 17 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They do great work, complete projects to your expectations, are very responsive to your communications and are a pleasure to have in your home and in your yard!”
“They are punctual and take their time to do a great job every time.”
“I highly recommend you to inquire and give them the opportunity to earn your business!”
“The guys that came out were so nice and had smiles on their faces every day.”
“Very reasonable prices.”
“I highly recommend them and trust them to follow through with the expectations we've set.”
“They were very responsive and easy to work with immediately.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Custom K Lawn Care for 3 kinds of job. Pick one to see what they paid and said.
RRandi2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Custom K came out for a MASSIVE landscape cleanout and rocks to be put in to help control overgrowth so it is easier for us to maintain. It was a huge project that took almost 2 weeks. I am so impressed with the work they have done. The guys that came out were so nice and had smiles on their faces every day. They…
SStephanie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Logan, Paul and their guys work very hard. They do great work, complete projects to your expectations, are very responsive to your communications and are a pleasure to have in your home and in your yard!!! I highly recommend you to inquire and give them the opportunity to earn your business!!!
MMindy6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Such a hardworking group and the quality is unmatched. They are punctual and take their time to do a great job every time. I also love their text reminders and the fact that I pay through the app is so convenient! 👍🏻😁
MMichael2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Custom K planted 6 trees and made a mulch island around them. They did an awesome job, looks great!! I highly recommend!
BBrigidLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Custom K did a wonderful job keeping my rental property's lawn looking good this summer! They were professional and very nice to work with. I highly recommend them to realtors and home owners alike.
RRichardLocal Guide · 31 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★
Responded very quickly with quote. Unfortunately, we did not use their service as our current lawn care service met the need. Based on the response and attitude we would definitely consider Custom K for any future need.
Custom K came out for a MASSIVE landscape cleanout and rocks to be put in to help control overgrowth so it is easier for us to maintain. It was a huge project that took almost 2 weeks. I am so impressed with the work they have done. The guys that came out were so nice and had smiles on their faces every day. They worked very hard and made sure everything got done and looked wonderful.
Response from the owner · a year ago
Thank you Randi for kind review of our business. I appreciate you giving us 5 stars. We take pride in our services and always appreciate the feedback 🙏 Thank you for being a valued customer of ours. Enjoy 10% off of a fall cleanup this year for the kind words!
S
Stephanie Tomman4 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Logan, Paul and their guys work very hard. They do great work, complete projects to your expectations, are very responsive to your communications and are a pleasure to have in your home and in your yard!!! I highly recommend you to inquire and give them the opportunity to earn your business!!!
Response from the owner · a year ago
Dear Stephanie, thank you for your kind words and 5-star rating! Logan, Paul, and our team at Custom K Lawn Care are thrilled to hear that we met your expectations. We take pride in our hard work, responsiveness, and the quality of service we provide. It was a pleasure working with you on your project. We appreciate your recommendation and look forward to serving you again in the future. Thank you for choosing Custom K Lawn Care!
M
Mindy Dunham6 reviewsiTotal number of Google reviews Mindy has written across all businesses on Google Maps, not just this one.
Such a hardworking group and the quality is unmatched. They are punctual and take their time to do a great job every time. I also love their text reminders and the fact that I pay through the app is so convenient! 👍🏻😁
Response from the owner · a year ago
Dear Mindy, thank you for your kind words and 5-star rating! We are thrilled to hear that you appreciate our hard work and dedication to providing top-notch lawn care services. We strive to be punctual and deliver quality results every time. It's great to know that you find our text reminders and app payment system convenient. Your satisfaction is our priority, and we look forward to serving you again soon! 🌿👍🏻😁
M
Michael Coon2 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Custom K did a wonderful job keeping my rental property's lawn looking good this summer! They were professional and very nice to work with. I highly recommend them to realtors and home owners alike.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Lawn mowing & maintenance
Response from the owner · 4 years ago
Thank you very much, Brigid! We appreciate your business and hope to work with you in the future!
R
Richard PiperLocal Guide · 31 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Responded very quickly with quote. Unfortunately, we did not use their service as our current lawn care service met the need. Based on the response and attitude we would definitely consider Custom K for any future need.
Response from the owner · 4 years ago
Thank you, Richard! If you ever need our services in the future please reach out. We’d be glad to serve you.
L
Laura MakelaLocal Guide · 33 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
These guys are AWESOME! I highly recommend them. Very polite and professional. Willing to work with you when you need to skip a week due to lack of rain. Give them a call!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Lawn mowing & maintenance
Response from the owner · 4 years ago
Thank you so much! We appreciate your business and look forward to serving you!
B
Bonnie Orgler2 reviewsiTotal number of Google reviews Bonnie has written across all businesses on Google Maps, not just this one.
I have worked with several lawn care companies in the past & Custom K far exceeds them all.
I highly recommend them and trust them to follow through with the expectations we've set.
I'm confident Custom K will be the last company we work with, and hopefully for several years to come.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Lawn mowing & maintenance
Response from the owner · 4 years ago
Thank you so much! We appreciate your business and look foreword to the years of continued service.
D
David Gonet6 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
