Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Google reviewers rate Custom Payroll and Accounting 4.5 out of 5 based on 26 reviews, with the owner responding to all feedback. Clients frequently praise the firm for handling payroll, bookkeeping, and tax preparation with clear communication, prompt responses, and reasonable pricing. However, a pattern in low-star reviews highlights concerns about accounts being neglected for months while clients continued to receive monthly charges for services not rendered.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
26 Google reviews we collected
Phrases our text analysis found in 25 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 25 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jaunett and her staff are very professional, prompt, and feel like they are part of your team.”
“They communicated very well and worked very efficiently with me.”
“They do a great job and have been a great help for us in our monthly accounting and bookkeeping”
“They off clear communication and follow-ups to important questions dealing with anything tax related with warmth and care.”
“I would recommend them to anyone.”
“Beyond technical mastery, she is responsive, thoughtful, and genuinely invested in her clients’ outcomes.”
“They are very reasonably priced and offer everything I need so that I can stay focused on my customers.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Custom Payroll and Accounting for 7 kinds of job. Pick one to see what they paid and said.
I had a great experience working with these guys. They communicated very well and worked very efficiently with me. I would recommend them to anyone.
You will not find a better accounting team. Jaunett and her staff are very professional, prompt, and feel like they are part of your team.
Jaunette and Donna along with their team have helped us through tough financial tax mess and have helped us navigate successfully through. Everything runs smoothly with our taxes now, and I am blessed to have them as a part of my business. They off clear communication and follow-ups to important questions dealing…
The first few years we were in business we went through a few accountants, and we weren’t impressed. We had another contractor that referred Custom payroll and accounting to us after we were complaining about past accountants. We started using them for our accounting needs, then soon after used them for our payroll…
Absolutely love working with Jaunette. I’ve used her as my CPA for my small business for the past three years. She has always been patient with me when I asked either little questions or big. I also am very impressed with her employees Rhonda and Collin. If I have questions I can text them and by the end of the day…
I have loved working with Jaunett and her team at Custom Payroll and accounting. Not only is the environment warm and welcoming but Jaunett is always so client centered, explaining finances and taxes with patience. She has a deep understanding of all things finances and it's been a game changer for me.
4.5 ★★★★★ 26 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I had a great experience working with these guys. They communicated very well and worked very efficiently with me. I would recommend them to anyone.
Thank you for your kind words. It was a pleasure working with you.
You will not find a better accounting team. Jaunett and her staff are very professional, prompt, and feel like they are part of your team.
Thanks for taking the time to leave us a review. We really enjoy working with you.
Jaunette and Donna along with their team have helped us through tough financial tax mess and have helped us navigate successfully through. Everything runs smoothly with our taxes now, and I am blessed to have them as a part of my business. They off clear communication and follow-ups to important questions dealing with anything tax related with warmth and care. I have recommended them to my parents, and other friends. Truly amazing service!
Thanks for leaving us those kind words. We enjoy working with you and your team. Also, thanks for sending your friends.
The first few years we were in business we went through a few accountants, and we weren’t impressed. We had another contractor that referred Custom payroll and accounting to us after we were complaining about past accountants. We started using them for our accounting needs, then soon after used them for our payroll too. By far the best accountants we’ve used. They’ve made our lives so much easier. I would recommend them to everyone. I have recommended them to other contractors and business owners.
Thanks for taking the time to leave us a review! We have enjoyed working with you.
These guys are great. Turn-key solution. Jaunett is wonderful to work with.
Thanks for your kind works. We enjoy working with you.
Absolutely love working with Jaunette. I’ve used her as my CPA for my small business for the past three years. She has always been patient with me when I asked either little questions or big. I also am very impressed with her employees Rhonda and Collin. If I have questions I can text them and by the end of the day I will get a response. I have enjoyed working with this company so much that I have suggested it to my dog groomer and another friend of mine who was starting their own business
Thanks for taking the time to leave us your kind words. We have enjoyed working with you over the years.
I have loved working with Jaunett and her team at Custom Payroll and accounting. Not only is the environment warm and welcoming but Jaunett is always so client centered, explaining finances and taxes with patience. She has a deep understanding of all things finances and it's been a game changer for me.
Thanks for the kind words. You have been awesome to work with.
I can’t recommend her highly enough. She combines deep expertise in tax law with exceptional communication skills, which is a rare and invaluable combination. Complex issues are explained clearly and patiently, without condescension, and I always feel fully informed and confident in the decisions we’re making. She is proactive, meticulous, and impressively up to date on tax strategy and compliance. Beyond technical mastery, she is responsive, thoughtful, and genuinely invested in her clients’ outcomes. Working with her has removed an enormous amount of stress from what is usually a complicated and anxiety-producing process. She is simply the best and a blessing to our company.
Thanks for leaving those kind words. I have enjoyed working with you over the years.
We have been using Custom Payroll and Accounting for years. They do a great job and have been a great help for us in our monthly accounting and bookkeeping
Thanks for taking the time to leave us a review. I have enjoyed woring your account over the years.
I am not one to leave bad reviews. However, I feel like it needs to be public knowledge how my accounts were handled. For months my account was not touched and I was charged monthly for accounting services. I was able to gain this information with the Quickbooks audit tools. After it was brought to their attention and they apologized, I trusted it wouldn't happen again. Then it did. Our business taxes were filed incorrectly for the two years they did them. My new accountant has had to amend and re-file. Payroll taxes were not done correctly and were grossly overpaid. I learned about Custom from a BNI meeting. Which is terrifying. The service we received was frustrating to say the least, but the fallout of time and money we have spent to have accounts corrected after separating from them has been even worse. The amount of time it has taken us and a new accountant to correct is unforgivable. Please be cautious moving forward with this business and monitor your accounts closely. If you are not financially savvy with business funds, taxes and laws, steer clear and find someone you trust.
Thank you for taking the time to leave us a review. We are sorry about the experience that you had with our firm. We fired the bookkeeper that was assigned to your account. You left our service before we had a chance to correct your books and bring them current. We do our best to keep accounts current and accurate despite needing to correct items that clients enter incorrectly.
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
