Analyzing 5,778,3125.8M ReviewsFor 15,92415.9K Experts

Experts Reviews · Company report
Custom Payroll and Accounting logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%61+33.3Reliability 24%44+10.7Value 14%100+14.1Replies to reviews 7%91+6.4Experts Score= 65Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.65SCORE

Custom Payroll and Accounting

North Salt Lake, UT · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 19 payroll services · 4.5★ from 26 Google reviews

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Percentile vs other payroll services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Custom Payroll and Accounting is better than 61% of payroll services.B
61
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Custom Payroll and Accounting is better than 44% of payroll services.C
44
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Custom Payroll and Accounting is better than —% of payroll services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Custom Payroll and Accounting is better than 100% of payroll services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Custom Payroll and Accounting is better than 100% of payroll services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Custom Payroll and Accounting is better than 91% of payroll services.A
91

Reviews for your job

Customers hired Custom Payroll and Accounting for 7 kinds of job.

Custom Payroll and Accounting for business tax return preparation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Business tax return preparation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “Business tax return preparation”

RobertLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

You will not find a better accounting team. Jaunett and her staff are very professional, prompt, and feel like they are part of your team.

Great priceAccounting practices consultingBusiness tax return preparation
Mike1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

The first few years we were in business we went through a few accountants, and we weren’t impressed. We had another contractor that referred Custom payroll and accounting to us after we were complaining about past accountants. We started using them for our accounting needs, then soon after used them for our payroll…

Accounting practices consultingBusiness tax return preparationBusiness consulting
Pamela4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Absolutely love working with Jaunette. I’ve used her as my CPA for my small business for the past three years. She has always been patient with me when I asked either little questions or big. I also am very impressed with her employees Rhonda and Collin. If I have questions I can text them and by the end of the day…

Great priceAccounting practices consultingBusiness tax return preparationPayroll accounting
Nikyla8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I have loved working with Jaunett and her team at Custom Payroll and accounting. Not only is the environment warm and welcoming but Jaunett is always so client centered, explaining finances and taxes with patience. She has a deep understanding of all things finances and it's been a game changer for me.

Great priceAccounting practices consultingBusiness tax return preparation
Michelle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Best decision I could have made. The staff is professional, timely, and accurate.

Reasonable priceAccounting practices consultingBusiness tax return preparationIndividual tax planning

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 67%Reasonable 33%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Accounting practices consulting6—
Business tax return preparation5—
Payroll accounting3—
Business consulting2—
Individual tax planning2—
Business tax planning2—
Individual income tax return preparation2—

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