Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
D&G Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%41+2.9Craft & service penalty86−1.4Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

D&G Carpet Cleaning

New Orleans, LA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #35Position by Experts Score among all companies we track in this category. of 40 rug cleaning · 4.9★ from 569 Google reviews

📞 Call (504) 418-0950Request a call backWebsite ↗

Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.D&G Carpet Cleaning is better than 88% of rug cleaning.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.D&G Carpet Cleaning is better than 85% of rug cleaning.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.D&G Carpet Cleaning is better than 86% of rug cleaning.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.D&G Carpet Cleaning is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.D&G Carpet Cleaning is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.D&G Carpet Cleaning is better than 41% of rug cleaning.C
41

Reviews for your job

Customers hired D&G Carpet Cleaning for 8 kinds of job.

D&G Carpet Cleaning for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.61
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$126–$366
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 32

All 61 Google reviews tagged “Pet stain & odor removal” · showing 20

MaryLocal Guide · 49 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chris did an excellent job and was very personable! We are very satisfied and look forward to using D&G in the future!

Upholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Shawn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Shelton was incredible. Kind, professional, hard working and did a fantastic job. No rush in and out. Hope his boss values him as an incredible employee. Thanks!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
susan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

D&G was very professional and efficient. I am very pleased with the work. Thanks

Pet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Eric6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Good quick work

Area rug cleaningPet stain & odor removal+ Punctuality+ Professionalism+ Value
Jennifer5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Extremely professional advice and amazing customer service! The sectional is clean and fresh with new life! Thank you! I will continue to be a repeat customer for sure. All work top notch!

Area rug cleaningGeneral carpet cleaningPet stain & odor removal
Frances2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Professional, polite, on time

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Alexa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My carpet looks brand new!

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Karin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

On time, fast and effective cleaning and a friendly technician. I’d use them again.

Carpet steam cleaningPet stain & odor removal
SusanLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The technician was very professional and took his time doing a fantastic job! He was thorough and efficient and very pleasant to do business with! I will definitely use this company again!

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Rosaura6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Absolutely 💯 exceptional! Thank you. I am a satisfied customer.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Harold7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

D&G Carpet Cleaning was wonderful! Shelton came out within hours of my urgent request. He was friendly and professional. Shelton steam cleaned the walk areas of my carpeted floors without me having to move furniture. Finally, he applied an enzyme to completely remove the stains and odors my puppy made. The entire…

Carpet steam cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
TermiLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I would use them again.

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
EllenLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Always do excellent job and always very professional. Best carpet cleaning service in Nola.

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
Jessica3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The gentleman who came to service our sectional was fantastic! Very personable and knowledgeable. Another great service from D&G! Thank you for helping us maintain our furniture!

Upholstery cleaningPet stain & odor removal
Kendall1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Kevin was able to get everything cleaner than we’ve ever had our furniture, rugs, and carpet cleaned before. He was so nice, and such a hard worker. We’re looking forward to using him in the future.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Quality+ Professionalism
AlisonLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Super helpful, friendly and professional service! Even delivered in the rain! Highly recommend them for Antique rug cleaning!

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Whitney2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Overall great experience! They did a great job and were very friendly and efficient.

Area rug cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Quality
Kay3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Kevin was on time & professional! Cleaned my sofa & was able to clean my daughter's bedroom carpet after our dog's latest accident. Always happy with D&G and happy to support local business!

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Professionalism
Henry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very outstanding job. The professional who picked up the rugs the rugs was very mindful and careful. A great company.

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Debbie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Always accommodating, nice employees and clean carpets! Will continue with them regularly. Good investment in your carpets. 🥰

General carpet cleaningPet stain & odor removal

Show more pet stain & odor removal reviews (41 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning121$126–$277
Upholstery cleaning80$169–$297
Area rug cleaning78$126–$404
Pet stain & odor removal61$126–$366
Flooring6$388–$1.1k
Carpet steam cleaning5$146–$309
Water damage-related mold removal2—
Water damage-related cleanup & repair2—

Compare with

Quality Guaranteed Steam Cleaning LLC logoQuality Guaranteed Steam Cleaning LLCExperts Score 100New Orleans · 5.00★CEK Carpet Tile Water Damage logoCEK Carpet Tile Water DamageExperts Score 96New Orleans · 5.00★Shameez Car Detailing New Orleans logoShameez Car Detailing New OrleansExperts Score 96New Orleans · 4.93★