Analyzing 7,368,7987.4M ReviewsFor 20,87820.9K Experts

Experts Reviews · Company report
D&R Plumbing, Heating & Air, Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%85+20.6Value 14%88+12.4Replies to reviews 7%73+5.2Craft & service penalty78−2.2Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

D&R Plumbing, Heating & Air, Inc.

Bloomington, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #17Position by Experts Score among all companies we track in this category. of 28 pipe repair services · 4.9★ from 186 Google reviews

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Report card

Percentile vs other pipe repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.D&R Plumbing, Heating & Air, Inc. is better than 89% of pipe repair services.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.D&R Plumbing, Heating & Air, Inc. is better than 85% of pipe repair services.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.D&R Plumbing, Heating & Air, Inc. is better than 78% of pipe repair services.B
78
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.D&R Plumbing, Heating & Air, Inc. is better than 88% of pipe repair services.A
88
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.D&R Plumbing, Heating & Air, Inc. is better than 100% of pipe repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.D&R Plumbing, Heating & Air, Inc. is better than 73% of pipe repair services.B
73

Reviews for your job

Customers hired D&R Plumbing, Heating & Air, Inc. for 8 kinds of job.

D&R Plumbing, Heating & Air, Inc. for drain cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$248–$502
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Drain cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 19
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Drain cleaning”

BloNo2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

As a local business you need someone that delivers Richard does everytime

Great priceDrain cleaning
JalonLocal Guide · 123 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

A very good job excellent

Toilet repairDrain cleaningOutdoor plumbing system repair
Lindsay3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Showed up the same day and had the problem thoroughly fixed in 15min. Highly recommend!!

Great priceDrain cleaning
KeithLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

D&R has knowledgeable and friendly service. Great communication and service went smoothly.

Drain cleaning
Janae2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

DNR Plumbing has been great to work with. They’re very responsive and got back to me quickly each time I reached out, which I really appreciated. Their pricing is reasonable, and everyone I interacted with was kind and easy to talk to. I’d definitely use them again.

Great priceWater heater installationDrain cleaningFaucet repair
Melissa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Found myself in a wet mess on a Sunday and came across D&R. Had the leak stopped and water back on before Monday morning. Ended up realizing we had a worse leak with pipe blockage and rot. Ran into some complications but Richard handled them quickly, professionally and with care. I highly recommend 👍

Plumbing leak detectionHVAC system maintenancePlumbing leak repair+ Responsiveness+ Quality+ Professionalism
Addie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Have had multiple wonderful experiences with D&R! Very friendly and did a great job. Took the time to explain what they are doing and answered all my questions. Highly recommend!

Drain cleaning+ Responsiveness+ Punctuality+ Quality
Merle8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Richard is hands down my go to guy for all of my heating, AC, and plumbing needs. On a scale of 1-10, his customer service is a 15. That combined with his fair pricing eliminates any question of who handles those systems/issues in our household.

Heating system maintenancePlumbing leak repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality

Price

$283-41% vs typical pipe repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 82%Reasonable 9%Overpriced 9%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair13$295–$931
Toilet repair12$228–$554
Drain cleaning8$248–$502
Plumbing leak detection8$173–$503
Faucet repair5$228–$721
Water heater repair5$158–$432
Plumbing leak repair5$246–$554
Water heater installation4$1.4k–$2.8k

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