Analyzing 7,368,7987.4M ReviewsFor 20,87820.9K Experts
Customers frequently praise the company for prompt emergency response, clear communication, and fair pricing on plumbing, heating, and sump pump services. Positive reviews highlight the owner's direct availability and professional approach to repairs. However, lower-rated feedback cites missed appointment dates, inability to fix specific drain issues, and high labor charges for senior citizens.
Data from Google, last updated October 27, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
186 Google reviews we collected
Phrases our text analysis found in 174 written reviews
Price verdicts customers left with their Google review
Middle half of what 7 customers paid ($39–$840) · gold mark = category median.
How often each topic comes up in the written reviews
We read 174 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Professional, quick, clean, and honest what more can you ask for.”
“Came out and got our issue taken care of, professional and quick.”
“Came by late and completed the install and me and my family are grateful for that.”
“Highly recommend giving them a call for any plumbing need.”
“Cannot recommend Richard enough!”
“it was the end of a very long day (I'm sure) so his patience and attention to detail was appreciated.”
“He came out the next day and helped unclog my sewer line and gave me a very reasonable price.”
“Richard came himself and was very polite and explained the problem.”
“Richard and Rich are incredibly professional and trustworthy.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired D&R Plumbing, Heating & Air, Inc. for 8 kinds of job. Pick one to see what they paid and said.
I am so happy to work with D and R Plumbing. The provider quality work for a fair price. 5 stars
Talk to Richard at 7:30 and by 12:30 the job was complete. Very professional . I will call them again if needed
Had a different replace (in middle of the night) a failed sump pump. They were amazing, and prompt . Charged 250 for the pump and after hours service?? Well, that is too little. Sump pump failed again 6 years later, could not recall who the first company was, unfortunately, and called D n R. They came out, replaced…
Had an emergency and called a few places, not only did they answer right away they sent someone out instantly. Very promt service and cleaned my sump pump without trying to upsell me a new one. A+
Licensed professional and honest plumbers. Thry make sure the customer is taken care of. Great work.
Richard was super helpful! I broke part of my shower handle cartridge and Richard communicated with me, walking me through the entire repair. He was knowledgeable, kind and knew how to explain the process so I could get it done the right way!
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing pipe repair | 13 | $295–$931 |
| Toilet repair | 12 | $228–$554 |
| Drain cleaning | 8 | $248–$502 |
| Plumbing leak detection | 8 | $173–$503 |
| Faucet repair | 5 | $228–$721 |
| Water heater repair | 5 | $158–$432 |
| Plumbing leak repair | 5 | $246–$554 |
| Water heater installation | 4 | $1.4k–$2.8k |
4.9 ★★★★★ 186 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I am so happy to work with D and R Plumbing. The provider quality work for a fair price. 5 stars
As a local business you need someone that delivers Richard does everytime
Amazing service and honest quotes. Highly recommend Richard for any job! Professional, quick, clean, and honest what more can you ask for.
Talk to Richard at 7:30 and by 12:30 the job was complete. Very professional . I will call them again if needed
Came out and got our issue taken care of, professional and quick.
Had a different replace (in middle of the night) a failed sump pump. They were amazing, and prompt . Charged 250 for the pump and after hours service?? Well, that is too little. Sump pump failed again 6 years later, could not recall who the first company was, unfortunately, and called D n R. They came out, replaced pump...yes middle of the night again! This time, when done, I asked "how much"? And one of the fellas did the ol' sales trick of saying a big price so that everything price wise LOWER than that is more 'acceptable'. He said "1800"....laughed, and then said 800 plus (almost 900). I know was middle of the night, but that was too high for the 25 min job...even at 1 am. Folks...that was 7 or so years ago, also. Maybe I am outta touch but seems like both places should have charged 4 or 500 for after hours work. Or at least not have greasy sales crap in the settle up
Hi Jeffery, We are trying to find ur work ticket but do not see one under your name, but the part on the 1800 plus was what we hears other companies were charging for pumps that during that last crazy storm. I am more than happy review the charges with you if u can call me back and we can go over the work ticket and I am sure that I can work something out with you to make u happy and call us in the future. I can work within your wishes if u can give me a call so I can work this out with u to verify the ticket. I can assure u that 800 to 900 for pump to be replaced during afte hours is not extreme, but again more than happy to review it with you once u call me. Thanks for your comments. We are family own and operated business and have proudly service the local area for more than 25 years.
I was in a jam with a natural gas leak inside my basement. I called a couple other plumbers and got AI chat bots who couldn’t understand my problem or get me immediate service. 🙄 I prayed and called D&R Plumbing. A human answered and not just any human…but the one who runs the business! It was after normal business hours but he understood the urgency and offered to come take a look. Here’s what I know. He didn’t hand me off to someone else and followed through on his commitment. This old school mentality has gained my business and should yours!
Richard came in a timely fashion and fixed my toilet and made sure it wasn’t still running before he left. I can always depend on them!
A very good job excellent
Richard came himself and was very polite and explained the problem. it was the end of a very long day (I'm sure) so his patience and attention to detail was appreciated.
Analyzing 7,368,7987.4M ReviewsFor 20,87820.9K Experts
