Experts Reviews · Company report
D&R Plumbing, Heating & Air, Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%85+20.6Value 14%88+12.4Replies to reviews 7%73+5.2Craft & service penalty78−2.2Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

D&R Plumbing, Heating & Air, Inc.

Bloomington, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #17Position by Experts Score among all companies we track in this category. of 28 pipe repair services · 4.9★ from 186 Google reviews

Report card

Percentile vs other pipe repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.D&R Plumbing, Heating & Air, Inc. is better than 89% of pipe repair services.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.D&R Plumbing, Heating & Air, Inc. is better than 85% of pipe repair services.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.D&R Plumbing, Heating & Air, Inc. is better than 78% of pipe repair services.B
78
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.D&R Plumbing, Heating & Air, Inc. is better than 88% of pipe repair services.A
88
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.D&R Plumbing, Heating & Air, Inc. is better than 100% of pipe repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.D&R Plumbing, Heating & Air, Inc. is better than 73% of pipe repair services.B
73

Reviews for your job

Customers hired D&R Plumbing, Heating & Air, Inc. for 8 kinds of job.

D&R Plumbing, Heating & Air, Inc. for plumbing pipe repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.69
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$295–$931
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 66/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing pipe repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#24 / 25

All 13 Google reviews tagged “Plumbing pipe repair”

BrittanieLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We were directed to D&R from a protection plan and Richard was super helpful and informative of the situation to make sure we understood everything!

Plumbing leak detectionPlumbing pipe repair
Brandi4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Richard returned my call in a timely manner and was very polite, accomating and patient and patient with my questions I had on an a leak I had for a stack pipe drain and thoroughly explained my options.

Plumbing pipe repair
Darien2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional, very friendly, hands down best service in town!

Faucet repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Lydia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called this evening with a leak that was preventing us to have our water on. D&R plumbing picked up the phone immediately, and the entire thing was fixed in am hour and a half! We are so grateful for their quick, quality work and being willing to come out late and night and help! As new home owners things can be…

Shower installationFaucet repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Melissa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Found myself in a wet mess on a Sunday and came across D&R. Had the leak stopped and water back on before Monday morning. Ended up realizing we had a worse leak with pipe blockage and rot. Ran into some complications but Richard handled them quickly, professionally and with care. I highly recommend 👍

Plumbing leak detectionHVAC system maintenancePlumbing leak repair+ Responsiveness+ Quality+ Professionalism
Blake2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I highly recommend D&R Plumbing, Heating & Air, Inc. They replaced a complex water line coming into my home in a very timely, professional manner. In addition, Richard went above and beyond in providing information to a warranty company so I could be partially reimbursed. D&R cares about the quality of their work…

Plumbing leak detectionPlumbing leak repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Terra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Richard is prompt, courteous, and knowledgeable. He came out late in the evening on an emergency call and fixed our leak in a timely manner. We have used D&R before for plumbing issues, and highly recommend them.

Plumbing pipe repair+ Responsiveness+ Quality+ Professionalism
Connor7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Ran on time and did fantastic work! Made everything easier!

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Merle8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Richard is hands down my go to guy for all of my heating, AC, and plumbing needs. On a scale of 1-10, his customer service is a 15. That combined with his fair pricing eliminates any question of who handles those systems/issues in our household.

Heating system maintenancePlumbing leak repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
ConnieLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

Took one look at our drain and said we cat fix it. I call roto rooter they fixed the drain in 20 minutes

Plumbing pipe repair− Professionalism
Eva3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They came out right away and was very prompt and professional also great personality will definitely use them again

Plumbing pipe repairShower repair+ Responsiveness+ Punctuality+ Quality
EmilieLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Came out after business hours so that my husband didn’t have to miss work to get our issue handled. Was pleased by your knowledge and ability to diagnose / fix our issue so quickly.

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality
JefferyLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Excellent plumbers. They were punctual, professional, courteous, and even came out on a Saturday! Replaced valves and supply lines under my bathroom vanity. Excellent work at a reasonable price. I highly recommend!

Plumbing leak detectionFaucet repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality

Price

$283-41% vs typical pipe repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 82%Reasonable 9%Overpriced 9%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair13$295–$931
Toilet repair12$228–$554
Drain cleaning8$248–$502
Plumbing leak detection8$173–$503
Faucet repair5$228–$721
Water heater repair5$158–$432
Plumbing leak repair5$246–$554
Water heater installation4$1.4k–$2.8k

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