Experts Reviews · Company report
D&R Plumbing, Heating & Air, Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%85+20.6Value 14%88+12.4Replies to reviews 7%73+5.2Craft & service penalty78−2.2Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

D&R Plumbing, Heating & Air, Inc.

Bloomington, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #17Position by Experts Score among all companies we track in this category. of 28 pipe repair services · 4.9★ from 186 Google reviews

Report card

Percentile vs other pipe repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.D&R Plumbing, Heating & Air, Inc. is better than 89% of pipe repair services.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.D&R Plumbing, Heating & Air, Inc. is better than 85% of pipe repair services.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.D&R Plumbing, Heating & Air, Inc. is better than 78% of pipe repair services.B
78
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.D&R Plumbing, Heating & Air, Inc. is better than 88% of pipe repair services.A
88
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.D&R Plumbing, Heating & Air, Inc. is better than 100% of pipe repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.D&R Plumbing, Heating & Air, Inc. is better than 73% of pipe repair services.B
73

Reviews for your job

Customers hired D&R Plumbing, Heating & Air, Inc. for 8 kinds of job.

D&R Plumbing, Heating & Air, Inc. for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$228–$554
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#12 / 21

All 12 Google reviews tagged “Toilet repair”

Diana2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

I am so happy to work with D and R Plumbing. The provider quality work for a fair price. 5 stars

Paid $200–400Great priceToilet repair
Stella2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Richard came in a timely fashion and fixed my toilet and made sure it wasn’t still running before he left. I can always depend on them!

Toilet repair
JalonLocal Guide · 123 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

A very good job excellent

Toilet repairDrain cleaningOutdoor plumbing system repair
Speed4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Excellent customer service!!!! Highly recommended 10/10.

Toilet repairPlumbing leak detection
Janise1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Richard was very polite and courteous while fixing my plumbing problems.

Toilet repair
Brian4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I would highly recommend Richard to anyone. He responded very quickly to my problem. He showed up to my house a little less than 2 hours after I had called him. I would definitely use D&R plumbing again!

Toilet repair+ Responsiveness+ Professionalism
Merle8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Richard is hands down my go to guy for all of my heating, AC, and plumbing needs. On a scale of 1-10, his customer service is a 15. That combined with his fair pricing eliminates any question of who handles those systems/issues in our household.

Heating system maintenancePlumbing leak repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Kara2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We had an issue in the weekend and he has very quick to get to us and help fix our issue. Very knowledgeable and helped us with another issue while here. Very reasonably priced! Will use for all future needs!

Sewer repairToilet repair+ Responsiveness+ Punctuality+ Quality
Mike7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The service was amazing.On time very responsive to my questions.The made it very easy for someone with no experience to understand.Prices were fair.Quality of work unquestionably.Definitely a small business worth supporting

Shower repairToilet repair+ Quality+ Professionalism+ Value
Henson2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Quickly repaired a toilet we were having issues with - my wallet /water bill thanks D&R !!

Toilet repair+ Responsiveness+ Punctuality+ Quality
Katie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Rating only, no written review.

Toilet repair
Peggy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Toilet repair+ Quality

Price

$283-41% vs typical pipe repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 82%Reasonable 9%Overpriced 9%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair13$295–$931
Toilet repair12$228–$554
Drain cleaning8$248–$502
Plumbing leak detection8$173–$503
Faucet repair5$228–$721
Water heater repair5$158–$432
Plumbing leak repair5$246–$554
Water heater installation4$1.4k–$2.8k

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