Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
D'Angelo's Plumbing & Heating logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%45+3.2Craft & service penalty91−0.9Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

D'Angelo's Plumbing & Heating

Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #59Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 2,080 Google reviews

📞 Call (585) 352-4740Request a call backWebsite ↗

Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.D'Angelo's Plumbing & Heating is better than 94% of plumbers.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.D'Angelo's Plumbing & Heating is better than 92% of plumbers.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.D'Angelo's Plumbing & Heating is better than 91% of plumbers.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.D'Angelo's Plumbing & Heating is better than 100% of plumbers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.D'Angelo's Plumbing & Heating is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.D'Angelo's Plumbing & Heating is better than 45% of plumbers.C
45

Reviews for your job

Customers hired D'Angelo's Plumbing & Heating for 8 kinds of job.

D'Angelo's Plumbing & Heating for a/c system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.133
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.$1–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$27–$483
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 22
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 133 Google reviews tagged “A/C system maintenance” · showing 20

Lou2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★

Exellent work by Mark. Thanks!

Great priceService not listed+ Responsiveness+ Punctuality+ Quality
Brenda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

October 6 heating call Friendly service call kind, quick to help and follow up. David came quickly and help me. The service call lasted 10 minutes and I was all set. Will always us D'ANGELO's Plumbing & Heating for all my Household problems. Thank you! June 2024 plumbing. I have used D'ANGELO for mainly heating…

Reasonable priceA/C system maintenanceHeating system repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Donna5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Always a pleasure working with people from D'Angelo's. They are as friendly as they are competent.

Paid $2,000+Reasonable priceHVAC system maintenanceA/C system maintenanceService not listed+ Responsiveness+ Punctuality+ Quality
Charles13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Had my yearly cleaning done. Mike did a great job. Went above and beyond to make sure all was clean and working properly. Very courteous. Very clean at his work. Nice job. I definitely recommend D'Angelos.

A/C system maintenanceHeating system repairHVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
Patrick3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I strongly recommend D’Angelos. Knowledgeable technicians, and friendly. Good people. They never disappoint!!

Paid $200–400Reasonable priceWater heater installationGarbage disposal installation+ Responsiveness+ Quality+ Professionalism
Jennifer7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

David was great! Very friendly and considerate. He answered our questions and took time to do things well. Thank you.

A/C system maintenanceA/C preventive maintenance
TinaLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

He was knowledgeable, friendly and very professional ! He explained everything and gave me options !

A/C system maintenance
sam2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Great service all the time.

Reasonable priceHVAC system maintenanceA/C system maintenance+ Responsiveness
JohnLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Ethan was on time, efficient & explained all that he did! Great young man with a bright future.

A/C system maintenance
Doreen9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Jim did a great job on doing the annual maintenance on our furnace and air conditioner.

HVAC system maintenanceA/C system maintenance+ Responsiveness+ Punctuality+ Quality
Tom5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

A/C inspection and cleaning. Thank you! Great service as always. Thanks for coming out on a rainy day!

A/C system maintenance+ Responsiveness+ Punctuality+ Quality
Cindy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Always happy with this company. Technician Dave was very helpful, professional and did a great job!!

A/C system maintenanceHeating system maintenance+ Responsiveness+ Punctuality+ Quality
Diane2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Appreciate the quality of work

A/C system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
James6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Consistently receive great customer service and high quality work from Josh at D’Angelos.

A/C system maintenance
Jan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Excellent service! Knowledgeable technicians! D'Angelo's is the only place we turn to for this service!

A/C system maintenanceHeating system maintenance
CarolLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

When the furnace heat doesn't work in frigid temps and record-breaking snow, it's a very stressful situation. From the first contact to the end the experience went from manageable to excellent. Dave, service call tech, was thorough, detailed and clearly explained everything + left his #! To our surprise, the…

Paid $1,000+Reasonable priceA/C system maintenanceHeating system installation
EdwardLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Use them every year for heating and AC inspection, cleaning and maintenance. They always make certain everything is working properly. Gives me peace of mind.

Reasonable priceA/C system maintenanceHeating system maintenance+ Responsiveness
Jerry6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Ethan called ahead, was on time, friendly, professional, and informative. Thank you so much.

A/C system maintenance
L4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very knowledgeable! Easy to understand. Know what they’re doing.

Paid $400–600Not sureHVAC system maintenanceA/C system maintenanceHeating system maintenance
Carol8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Excellent service, personable, professional & knowledgeable staff.

A/C system maintenance+ Responsiveness+ Punctuality+ Quality

Show more a/c system maintenance reviews (113 more) →

Price

$271-42% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 60%Overpriced 3%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance197$27–$251
Heating system maintenance166$37–$278
A/C system maintenance128$27–$483
Water heater installation83$1.2k–$2.4k
Heating system repair75$161–$834
Plumbing pipe repair74$353–$1.2k
Toilet repair72$227–$606
Plumbing leak detection67$124–$633

Compare with

GT Campbell Plumbing logoGT Campbell PlumbingExperts Score 99Rochester · 4.98★Drain Man Plumbing, Inc logoDrain Man Plumbing, IncExperts Score 96Rochester · 4.98★Halco logoHalcoExperts Score 96Rochester · 4.96★