iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%45+3.2Craft & service penalty91−0.9Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#59 of 120 plumbersiPosition by Experts Score among all companies we track in this category. · better than 51%
4.9★★★★★2,080 Google reviews · 24 photos
97%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
4%reviews answered by the owner
$271typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently cite punctuality, friendly technicians, and clear communication as key aspects of their experience with plumbing, heating, and cooling services. Recurring themes include efficient scheduling, thorough work on furnaces and water heaters, and professional conduct during repairs. However, low-star reviews highlight specific criticisms regarding unexpected price increases, billing discrepancies for diagnostic trips, and instances of property damage or unprofessional behavior that were not adequately addressed by management.
Google rating: 4.9 out of 5 from 2,080 reviews (97% five-star).
Reviews on this page: 2,080 Google reviews (1,454 with written comments, 25 with photos).
Owner responses: the business replied to 4% of reviews.
Most recent review: October 24, 2026.
Service: Plumber serving Rochester, New York.
Data from Google, last updated October 26, 2026.
Score profile vs other plumbers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyPlumbers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.D'Angelo's Plumbing & Heating: 94/100 on this factor. Category median: 91.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.D'Angelo's Plumbing & Heating: 92/100 on this factor. Category median: 88.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.D'Angelo's Plumbing & Heating: 91/100 on this factor. Category median: 95.A
91
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.D'Angelo's Plumbing & Heating: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.D'Angelo's Plumbing & Heating: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.D'Angelo's Plumbing & Heating: 45/100 on this factor. Category median: 100.C
45
Bar = this company · dark tick = category median.
Star ratings
2,080 Google reviews we collected
4.9of 5
5 stars2,01097%
4 stars291%
3 stars111%
2 stars40%
1 star261%
Praise vs complaints
Phrases our text analysis found in 1,454 written reviews
98%praise
Praise2,55798%
Complaints402%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price10430%
Reasonable20860%
Overpriced93%
Not sure267%
$271-42% vs typical plumbers
Middle half of what 280 customers paid ($104–$786) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude81631%
Speed & response56722%
Quality & results55321%
Communication2379%
Would recommend2068%
Price & value1375%
Honesty & trust813%
What customers talk about
We read 1,454 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“D’Angelos is efficient, professional and very courteous.”
“D'Angelos is way over priced for what they have to offer and their techs are unprofessional and need to be better trained.”
“It’s always easy to schedule an appointment, technicians arrive on time, and the work is completed in a quality fashion.”
“We were kept informed of costs, possible delays and progress.”
“This time was no exception - Jeff and Conner did a great job!”
“Didn’t offer to repair anything that might be water damaged (insulation) or replace ducts etc.”
“Explained the situation and repair and was efficient in his work.”
“…m setting the appt to the tech showing up to do work was awful - very poor communication all the way around - I won’t use them again.…”
“I highly recommend D'ANGELO and Jim for all your heating, cooling and plumbing!”
“You came highly recommended and I'm very disappointed!”
“A 10 year parts and labor warranty was included along with a fair price.”
“Very expensive.”
“I always use D’Angelo’s and trust their service technicians and nothing changed that opinion today.”
“****Lowering to a one star cause they wanna make it look like im lying and it was only a $10 increase when infact I paid $60 more***Got charge 160 tax…”
People customers mention
Josh47 reviews
Jim40 reviews
Tim32 reviews
Mike26 reviews
Blake18 reviews
David17 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired D'Angelo's Plumbing & Heating for 8 kinds of job. Pick one to see what they paid and said.
John2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
We have worked with D’Angelos for many years, for everything from basic plumbing work to installation of a new AC unit, sump pumps, hot water heaters, and most recently a new furnace. It’s always easy to schedule an appointment, technicians arrive on time, and the work is completed in a quality fashion. This time…
Paid $2,000+Reasonable priceHeating system installation
Mike2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Time was courteous and professional. Explained the situation and repair and was efficient in his work.
Paid $200–300Great priceToilet repairRepair water fixtures
Paul10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Young man, on time, greets us with a smile, amiable chat, completes the work quickly, covers billing method clearly. Couldn’t ask for more.
Paid $1–200Reasonable priceHeating system maintenance+ Punctuality+ Quality+ Professionalism
Donna5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Always a pleasure working with people from D'Angelo's. They are as friendly as they are competent.
Paid $2,000+Reasonable priceHVAC system maintenanceA/C system maintenanceService not listed+ Responsiveness+ Punctuality+ Quality
LindaLocal Guide · 35 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Great experience with D’Angelos for HVAC annual maintenance. Very thorough, courteous, professional.
Paid $200–400Reasonable priceHVAC system maintenance
Patricia3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
They came in. Inspected our air conditioner; told us what was recommended, discussed our options and we are all happy. Thanks D’Angelo!
****Lowering to a one star cause they wanna make it look like im lying and it was only a $10 increase when infact I paid $60 more***Got charge 160 tax included*.for a boiler cleaning that took about 35 minutes Normally pay around 92-100. Their technicians are great, friendly, know their job and answer any questions you have. When I called and asked why it went up 60 dollars in one year I was told they have been charging me for furnace cleaning since 2018 even though im very clear when I call that its a boiler. I understand the mistake but they set the precedent of pricing me for a furnace cleaning well I was honest about it being a boiler. On top of that they didnt run a special this year like every year past...so raise the price and no special in one year. At the very least the difference should of been split with an increase of 30 over last year. Ive been loyal since 2018 keeping them as my service provider. I guess I was wrong for expecting the same in return.
Price assessment: Overpriced
Price: $1–200
Services: HVAC system maintenance
Response from the owner · 2 days ago
Thank you for your continued business and for recognizing our technicians’ professionalism and quality of service. We understand your concerns regarding the $10.00 price increase and the absence of our annual fall cleaning special, and we recognize how the combined difference in cost may feel unfair compared to previous years.
Due to rising labor and operating expenses, we adjusted our standard rate and elected not to offer a promotional discount this fall. We apologize for any confusion or lack of communication regarding this change.
We sincerely appreciate your loyalty over the years and hope to have the opportunity to continue serving you and your home in the future.
georgette ciccarello1 reviewiTotal number of Google reviews georgette has written across all businesses on Google Maps, not just this one.
We have worked with D’Angelos for many years, for everything from basic plumbing work to installation of a new AC unit, sump pumps, hot water heaters, and most recently a new furnace. It’s always easy to schedule an appointment, technicians arrive on time, and the work is completed in a quality fashion. This time was no exception - Jeff and Conner did a great job!
Price assessment: Reasonable price
Price: $2,000+
Services: Heating system installation
Kim Peggs5 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
David just finished our annual service on our tankless water heater, AC, and furnace. He noted an issue with the water heater and setup an appointment for next week.
David was on-time, through and very professional.
Always a pleasure doing business with D'Angelo's.
