Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%45+3.2Craft & service penalty91−0.9Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORED'Angelo's Plumbing & Heating
Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #67Position by Experts Score among all companies we track in this category. of 130 plumbers · 4.9★ from 2,080 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.D'Angelo's Plumbing & Heating is better than 94% of plumbers.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.D'Angelo's Plumbing & Heating is better than 92% of plumbers.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.D'Angelo's Plumbing & Heating is better than 91% of plumbers.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.D'Angelo's Plumbing & Heating is better than 100% of plumbers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.D'Angelo's Plumbing & Heating is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.D'Angelo's Plumbing & Heating is better than 45% of plumbers.C
45
Reviews for your job
Customers hired D'Angelo's Plumbing & Heating for 8 kinds of job.
D'Angelo's Plumbing & Heating for general repairs
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.85
Usually paidThe price range customers picked most often for this job.$1–200
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 6
All 13 Google reviews tagged “General repairs”
Jim3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Response time was excellent. Tech was polite and friendly and knowledgeable.
Paid $1–200Great priceGeneral repairsThermostat installation
L13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Always great service. Jim does a great job. Thank you.
General repairsInstallationPlumbing fixture installation
jas2380Local Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★
I had my boiler tune up today. It was a good experience and was done in a timely fashion.
General repairs+ Punctuality+ Professionalism
Leah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Eric and his team did an incredible job essentially re-plumbing our entire 100 year old house! We’re on an ancient septic system so we’re super careful about who we have working on our plumbing in general. After a couple smaller jobs we were completely satisfied with, we booked Eric and his team to go ahead with the…
Ductless heating & A/C servicesGeneral repairsHeating system maintenance+ Responsiveness+ Quality+ Professionalism
Barbara2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
The technician arrived in a timely fashion and was very efficient--and knowledgeable--in his work. He explained the problem to us clearly. We would use this service again.
General repairs
Salvie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Had some plumbing issues at my office. They showed up within an hour, were very professional, friendly and fixed the issue quickly. I Would absolutely use D’Angelo’s in the future!
General repairs+ Responsiveness+ Punctuality+ Quality
Kathleen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Great company to work with.
General repairsPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Stacey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★
The best! Excellent professional service.
A/C system maintenanceGeneral repairsInstall AC+ Responsiveness+ Punctuality+ Quality
Madeline1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Very nice and very helpful.
General repairs+ Responsiveness+ Quality+ Professionalism
EmmaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★
Rating only, no written review.
General repairsHVAC system maintenanceHeating system installation+ Professionalism
Ernestine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★
Rating only, no written review.
General repairsInstall ACHeating system installation+ Responsiveness+ Punctuality+ Quality
Robert7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★
Rating only, no written review.
General repairs+ Responsiveness+ Punctuality+ Quality
Scherzi4 years ago★★★★
Rating only, no written review.
General repairs+ Professionalism
Price
$271-42% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 30%Reasonable 60%Overpriced 3%Not sure 7%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 197 | $27–$251 |
| Heating system maintenance | 166 | $37–$278 |
| A/C system maintenance | 128 | $27–$483 |
| Water heater installation | 83 | $1.2k–$2.4k |
| Heating system repair | 75 | $161–$834 |
| Plumbing pipe repair | 74 | $353–$1.2k |
| Toilet repair | 72 | $216–$585 |
| Plumbing leak detection | 67 | $124–$633 |
