Analyzing 8,161,5218.2M ReviewsFor 23,08023.1K Experts

Experts Reviews · Company report
D'Angelo's Plumbing & Heating logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%45+3.2Craft & service penalty91−0.9Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

D'Angelo's Plumbing & Heating

Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #67Position by Experts Score among all companies we track in this category. of 130 plumbers · 4.9★ from 2,080 Google reviews

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Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.D'Angelo's Plumbing & Heating is better than 94% of plumbers.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.D'Angelo's Plumbing & Heating is better than 92% of plumbers.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.D'Angelo's Plumbing & Heating is better than 91% of plumbers.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.D'Angelo's Plumbing & Heating is better than 100% of plumbers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.D'Angelo's Plumbing & Heating is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.D'Angelo's Plumbing & Heating is better than 45% of plumbers.C
45

Reviews for your job

Customers hired D'Angelo's Plumbing & Heating for 8 kinds of job.

D'Angelo's Plumbing & Heating for remodeling

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “Remodeling”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 3

All 13 Google reviews tagged “Remodeling”

Robert7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Jim was excellent. Very helpful. Always glad to learn a few things.

RemodelingWater heater installation
Cheryl4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We had our bathroom remodelled and D'Angelo's was amazing from start to finish. They took great care in helping us choose items for the bathroom. They explained the process for the remodeling. We knew up front what to expect. The price was competitive and reasonable for the work. Nick and Austin did an amazing…

Paid $1,000+Great priceRemodeling
Richard1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We had our bathroom remodel done by D'Angelos . We replaced our tub with a walk in shower and a new vanity top . It was done on schedule and we are very happy with it . Dennis guided us in our selection of materials and plumbing . He offered suggestions but never pressure and was very open to minor changes . The…

RemodelingShower installationPlumbing fixture installation+ Responsiveness+ Punctuality+ Quality
Patricia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Full bathroom remodel

Remodeling+ Responsiveness+ Punctuality+ Quality
PaulLocal Guide · 52 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They do amazing quality work and wouldn’t hesitate to hire them again for other home improvements. May not be the cheapest, but you get what you pay for. Believe me, I’ve learned the hard way.

Electrical wiring installationRemodelingLight fixture installation+ Responsiveness+ Punctuality+ Quality
TammyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

DAngelo's has some of the nicest people working for them that I have ever met. They are professional and do amazing work

Remodeling+ Responsiveness+ Punctuality+ Quality
Joe3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

From beginning to end the experience was great. Full bathroom remodel and tile installation for shower. Always covered floors and cleaned up each day. My installer Nick was professional and skilled in all aspects of the job, excellent quality. Dennis in sales was thorough and available. Quality people! I am particular and they knocked it out of the park!

RemodelingDrywall installationFan installation+ Responsiveness+ Punctuality+ Quality
Martha6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Can’t say enough about these folks - friendly, smart, professional, helpful, and happy to go above and beyond!

RemodelingPlumbing leak detectionRemodeling+ Responsiveness+ Punctuality+ Quality
FRED2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Rating only, no written review.

RemodelingHeating system maintenance+ Value
Gail3 years ago★★★★★

Rating only, no written review.

RemodelingShower installationSump pump repair+ Responsiveness+ Punctuality+ Quality
Robert3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

RemodelingKitchen design+ Responsiveness+ Punctuality+ Professionalism
Tommy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

RemodelingService not listed+ Responsiveness+ Punctuality+ Quality
JamieLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Remodeling

Price

$271-42% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 60%Overpriced 3%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance197$27–$251
Heating system maintenance166$37–$278
A/C system maintenance128$27–$483
Water heater installation83$1.2k–$2.4k
Heating system repair75$161–$834
Plumbing pipe repair74$353–$1.2k
Toilet repair72$216–$585
Plumbing leak detection67$124–$633

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