Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%45+3.2Craft & service penalty91−0.9Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORED'Angelo's Plumbing & Heating
Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #59Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 2,080 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.D'Angelo's Plumbing & Heating is better than 94% of plumbers.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.D'Angelo's Plumbing & Heating is better than 92% of plumbers.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.D'Angelo's Plumbing & Heating is better than 91% of plumbers.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.D'Angelo's Plumbing & Heating is better than 100% of plumbers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.D'Angelo's Plumbing & Heating is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.D'Angelo's Plumbing & Heating is better than 45% of plumbers.C
45
Reviews for your job
Customers hired D'Angelo's Plumbing & Heating for 8 kinds of job.
D'Angelo's Plumbing & Heating for sump pump installation
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 95/100.How Job match is calculatedBuilt only from reviews Google tagged “Sump pump installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 23
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%
All 20 Google reviews tagged “Sump pump installation”
RonLocal Guide · 85 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Tech Jim arrived as planned. Very courteous and explained the install to me. No mess afterwards. Very pleased with everything first time but not my last. I had a backup sump installed Ron
Paid $1,600–1,800Reasonable priceSump pump installation
Jason3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Jim did a great job. The work went quickly, and our home was left clean. Very satisfied.
Paid $2,000+Reasonable priceFaucet installationSump pump installation
Peter3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
We’ve used D’Angelo’s many times over many years for plumbing projects and major remodel work for bath, kitchen, and family room. We have been consistently impressed by the quality of work and professionalism from start to finish. And recommend them without hesitation.
Paid $1,000–1,200Reasonable priceSump pump installation
Jim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Awesome.....
Paid $1,000+Great priceInstallationPlumbing pipe repairSewer cleaning
ShellyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Always professional and great work!
Reasonable priceSump pump installation
CLS7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★
I enjoyed having Jim S. as my repair man. He was very pleasant, conversational and knowledgeable. D'Angelo's is my go-to plumber from now on! Thank you!!!
Paid $500–600Not sureSump pump installation
TomLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Had no heat & they came within 1 hour & took care of the problem. Excellent service would recommend them to anyone who needs trustworthy service
Water heater installationFaucet installationSump pump installation+ Responsiveness+ Punctuality+ Quality
Carolyn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
always excellent service!
Heating system installationToilet installationInstall AC
lucille1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Great service!!
Water heater installationRepair water fixturesSump pump installation+ Responsiveness+ Punctuality+ Quality
Susan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★
Excellent service!
Sump pump installation
JasonLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Jim came out quickly and was very polite and professional when our sump pump failed and started over filling the crock on a holiday.
Sump pump installation+ Responsiveness+ Punctuality+ Quality
June1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Tom was exceptional at replacing an old sump pump. He explained how the new unit worked; he was courteous and extremely efficient and well versed in the Liberty pump product that was installed. I am extremely pleased with the work and the D'Angelo company.
Sump pump installation+ Responsiveness+ Punctuality+ Quality
Ron5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Tim And Jim Did Excellent work.
Sump pump installation+ Responsiveness+ Punctuality+ Quality
Stacey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★
The best! Excellent professional service.
A/C system maintenanceGeneral repairsInstall AC+ Responsiveness+ Punctuality+ Quality
Sheria5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Rating only, no written review.
Paid $600–800Reasonable priceSump pump installation
Gene4 months ago★★★★★
Rating only, no written review.
Paid $1,000+Reasonable pricePlumbing fixture installationSump pump installation
Cindy11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Rating only, no written review.
Paid $500–600Reasonable priceSump pump installation
Janemarie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Rating only, no written review.
Paid $1,000+Reasonable priceSump pump installation
Sharon7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Rating only, no written review.
Sump pump installation
Kimberly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
Sump pump installation+ Responsiveness+ Punctuality+ Quality
Price
$271-42% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 30%Reasonable 60%Overpriced 3%Not sure 7%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 197 | $27–$251 |
| Heating system maintenance | 166 | $37–$278 |
| A/C system maintenance | 128 | $27–$483 |
| Water heater installation | 83 | $1.2k–$2.4k |
| Heating system repair | 75 | $161–$834 |
| Plumbing pipe repair | 74 | $353–$1.2k |
| Toilet repair | 72 | $227–$606 |
| Plumbing leak detection | 67 | $124–$633 |
