Auto repair shop · New Orleans, LA · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%74+17.9Value 14%82+11.6Replies to reviews 7%97+6.9Craft & service penalty90−1Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#97 of 148 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 35%
4.8★★★★★214 Google reviews · 7 photos
91%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise Dale's Quality Car Care for thorough diagnostics, detailed communication via photos, and fair pricing on services like AC repairs and electrical issues. The shop is noted for identifying additional problems beyond the initial complaint and providing timely updates. However, several low-rated reviews highlight concerns about high labor costs, misdiagnoses that led to recurring issues, and disputes over warranty claims or diagnostic fees.
Google rating: 4.8 out of 5 from 214 reviews (91% five-star).
Reviews on this page: 214 Google reviews (138 with written comments, 3 with photos).
Owner responses: the business replied to 87% of reviews.
Most recent review: October 21, 2026.
Service: Auto Repair Shop serving New Orleans, Louisiana.
Data from Google, last updated October 25, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Dale's Quality Car CareAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dale's Quality Car Care: 80/100 on this factor. Category median: 87.A
80
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dale's Quality Car Care: 74/100 on this factor. Category median: 83.B
74
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Dale's Quality Car Care: 90/100 on this factor. Category median: 99.A
90
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dale's Quality Car Care: 82/100 on this factor. Category median: 100.A
82
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dale's Quality Car Care: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Dale's Quality Car Care: 97/100 on this factor. Category median: 59.A
97
Bar = this company · dark tick = category median.
Star ratings
214 Google reviews we collected
4.8of 5
5 stars19491%
4 stars84%
3 stars21%
2 stars10%
1 star94%
Praise vs complaints
Phrases our text analysis found in 138 written reviews
96%praise
Praise22596%
Complaints94%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
90%fair
Great price440%
Reasonable550%
Overpriced110%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5624%
Quality & results5122%
Price & value3214%
Honesty & trust2912%
Would recommend2912%
Communication2410%
Speed & response136%
What customers talk about
We read 138 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The entire staff at Dale's Quality car care are friendly and very helpful.”
“They did a fantastic job finding and repairing the issue in a timely manner!”
“I had my 2004 Honda CR-V to have my AC repaired and was fed the worst BS I ever heard.”
“They seem like genuine people who offer honest work at a fair price (: 10/10”
“not too expensive.”
“I appreciate the genuine concerns and transparency.”
“Highly recommend if those things are important to you.”
“Excellent communication throughout the entire process!”
“The staff is very friendly, they were able to look at my car the same day I dropped it off, they send pictures to update you on any problems found on…”
People customers mention
Dales5 reviews
Mark4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Dale's Quality Car Care for 8 kinds of job. Pick one to see what they paid and said.
terrence8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Excellent work, honest people! Couldn’t ask for anything more from a car shop. I’ll be visiting Dales Quality Car Care from now on!
RoseLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Brought my 2012 Kia Soul here to get a diagnostic on why the battery kept draining overnight. They did a fantastic job finding and repairing the issue in a timely manner! Excellent communication throughout the entire process!
They seem like genuine people who offer honest work at a fair price (: 10/10
Great priceElectrical repairElectricalWiper blade installation
Shrylin7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great work 👏. Sid was very informative. He explained everything that they would do. We received a lot of pictures before and after the work. Great price too. Thanks Sid and allow the workers at Dale's.
Electrical repairAir & cabin filter replacement
Brittany8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
The team was super helpful and kind. They took my vehicle in early and gave me a comprehensive list of what was going on in a report. Highly recommend!!!
Great priceGeneral repairs & maintenanceAuto engine diagnostic
shawn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Very professional and detailed about all repairs... I felt heard and safe with them.. and they don't sit on your car... in and out !!!!
Thanks to my friend for puttin me on the Dales trend !!!! I'm hooked nah....
Shawn Armstead
Reasonable priceElectrical repair
JohnLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I stopped by because there was a weird smell coming through the vents whenever the heater was running. They found debris trapped near the cabin filter and cleaned it all out during service. Such a simple fix, but the car smells normal again instead of musty.
Brought my 2012 Kia Soul here to get a diagnostic on why the battery kept draining overnight. They did a fantastic job finding and repairing the issue in a timely manner! Excellent communication throughout the entire process!
They seem like genuine people who offer honest work at a fair price (: 10/10
Great work 👏. Sid was very informative. He explained everything that they would do. We received a lot of pictures before and after the work. Great price too. Thanks Sid and allow the workers at Dale's.
Services: Electrical repair, Air & cabin filter replacement
Response from the owner · 2 months ago
Thank you! We try very hard to please and give the customer a view of their vehicle.
Brittany May8 reviewsiTotal number of Google reviews Brittany has written across all businesses on Google Maps, not just this one.
The team was super helpful and kind. They took my vehicle in early and gave me a comprehensive list of what was going on in a report. Highly recommend!!!
Price assessment: Great price
Services: General repairs & maintenance, Auto engine diagnostic
Response from the owner · 2 months ago
Thank you! We want to give as many observations as we can so the customer can make a more informed decision on how to proceed with their vehicle.
shawn armstead-lee1 reviewiTotal number of Google reviews shawn has written across all businesses on Google Maps, not just this one.
Very professional and detailed about all repairs... I felt heard and safe with them.. and they don't sit on your car... in and out !!!!
Thanks to my friend for puttin me on the Dales trend !!!! I'm hooked nah....
Shawn Armstead
Price assessment: Reasonable price
Services: Electrical repair
Response from the owner · 2 months ago
Thank you! We understand people need their vehicles and try as hard as we can to get you back into your vehicle.
1M1NATUX3D0 RAR3Y2 reviewsiTotal number of Google reviews 1M1NATUX3D0 has written across all businesses on Google Maps, not just this one.
I stopped by because there was a weird smell coming through the vents whenever the heater was running. They found debris trapped near the cabin filter and cleaned it all out during service. Such a simple fix, but the car smells normal again instead of musty.
Price assessment: Reasonable price
Services: Transmission, Electrical repair
Response from the owner · 5 months ago
Thank you
Isiah Sheppard3 reviewsiTotal number of Google reviews Isiah has written across all businesses on Google Maps, not just this one.
Best car service on manhattan. Got service for my civic. Took 3 days for them to get back to me, but that’s only because they were so thorough and kept me updated the entire time with pictures and ready to take my questions when I called. Fixed my tire issues, AC, and charged fair price when my cars dealership would have charge my 1,000$ more.
Price assessment: Reasonable price
Services: Tires, General repairs & maintenance, A/C installation & repair, Air conditioning, Oil change
Response from the owner · 2 months ago
Thank you!!! Happy to help!!
Joshua Jackson3 reviewsiTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
Expensive but extremely honest guys.
They did an awesome job repairing my car recently. And extremely professional.
It’s fair to say too that these guys aren’t cheap but they’re extremely thorough with the diagnosis of the original issue you bring to their attention and any other issue they themselves might spot.
When it comes to their recommendations on what needs to be repaired, they’re very honest on what needs to be fixed and what can wait.
Once again, these guys are expensive but it’s worth knowing you’re dealing with honest people not looking to take advantage of the customer (you). Highly recommend if those things are important to you.
Response from the owner · 7 months ago
Thank you!! It is true we are not the cheapest. We use quality parts and stay away from the “McDonald’s “ parts. We have a 3 year 36k warranty. Better parts make for a longer lasting repair and less headaches for everyone .
Detress Lewis1 reviewiTotal number of Google reviews Detress has written across all businesses on Google Maps, not just this one.
They do great work they tell u everything wrong with your car even if that's not what u went there for this was my 3rd time going to them evertime they got me right
Price assessment: Reasonable price
Services: Exhaust, Auto engine diagnostic, Air conditioning, Service not listed
Response from the owner · 7 months ago
Tank you!! It is important that the owners know what is going on with their vehicles so they can make a better informed decision on the future of their vehicles.
