Analyzing 6,654,9576.7M ReviewsFor 18,63618.6K Experts
Google reviewers rate Dallas Collision Center 4.9 out of 5 based on 948 reviews, with the owner responding to all feedback. Customers frequently praise the shop for high-quality body repairs, professional staff, and clear communication regarding insurance claims and repair timelines. However, a minority of negative reviews cite slow repair processes, inadequate proactive status updates, and instances where vehicles were not fully assessed or released promptly.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Bar = this company · dark tick = category median.
948 Google reviews we collected
Phrases our text analysis found in 644 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 644 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Soyot Was very helpful in assisting me with the damage to my vehicle.”
“Excellent work to repair the damage to my son’s car”
“To begin with, the customer service is terrible because, as a customer, you constantly have to follow up with them just to find out the status of the repair.”
“It took a long time to repair my vehicle, but Raz proactively kept me updated with realistic and accurate expectations every step of the way about bot…”
“I attempted to speak with Matt, the GM, but I was completely ignored.”
“They took very good care of us and I highly recommend them and will use them if ever needed again.”
“I would strongly recommend avoiding this place.”
“Got the work done in a timely manner and was very professional!”
“…damage and kept blaming the insurance company (State Farm) for their slow response time.…”
“Excellent service, reasonable price and good work on our Audi Q5.”
“Staff was extremely friendly and pricey, I was informed of the progress along the way and I always felt comfortable with reaching out to Nelissa if I…”
“Highly recommend this shop to anyone looking for efficient, honest, and high-quality service.”
“Not reliable people.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Dallas Collision Center for 8 kinds of job. Pick one to see what they paid and said.
For body work this is the only place in Dallas. Not sure if there's anything better in the whole country
It took a long time to repair my vehicle, but Raz proactively kept me updated with realistic and accurate expectations every step of the way about both the repairs and the insurance claim process. Very helpful.
Soyot Was very helpful in assisting me with the damage to my vehicle. Got the work done in a timely manner and was very professional!
Thank you DCC for an exceptional experience. Thanks go out to Razz for clear and consistent communication. Thanks to the front desk team for their professionalism. The repair job was well done. Overall, two thumbs up!
My daughter had her vehicle serviced here and John was great. He kept us informed along the way and we were very pleased with the outcome!
Excellent service John Love is very polite, he helped with my van all the way through the process of getting the van fixed
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 207 | — |
| Painting | 116 | — |
| Steering & suspension repair | 12 | — |
| Tires | 12 | — |
| Electrical | 8 | — |
| Welding | 6 | — |
| Exhaust | 4 | — |
| Battery | 4 | — |
4.9 ★★★★★ 948 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Raz and team took great care of my Audi. It looks new!
Mark, thank you for sharing 5-stars! We're happy to hear Raz and the rest of our team took great care of your Audi! We appreciate your endorsement and look forward to serving you additionally in the future! Take care!
Excellent work to repair the damage to my son’s car
Roger, thank you for sharing 5 stars! We're glad to hear our team provided excellent work! We appreciate your endorsement and look forward to serving you again in the future. Thanks again!
For body work this is the only place in Dallas. Not sure if there's anything better in the whole country
Nick, thank you for sharing 5 stars! We're happy to hear our team is the best in the country! We appreciate your endorsement and look forward to serving you again in the future. Thanks again!
It took a long time to repair my vehicle, but Raz proactively kept me updated with realistic and accurate expectations every step of the way about both the repairs and the insurance claim process. Very helpful.
LHB, thank you for sharing 5 stars! We're glad to hear Raz kept you updated and was very helpful! We appreciate your endorsement and look forward to serving you again in the future. Best wishes!
Soyot Was very helpful in assisting me with the damage to my vehicle. Got the work done in a timely manner and was very professional!
Justin, thank you for sharing 5-stars and noting that Soyot was great to work with. We appreciate your feedback and look forward to serving you additionally next time. Thanks again!
Thank you DCC for an exceptional experience. Thanks go out to Razz for clear and consistent communication. Thanks to the front desk team for their professionalism. The repair job was well done. Overall, two thumbs up!
Gina, thanks for sharing 5-star praise and noting Raz was great to work with. We appreciate your feedback and we're always here to assist you when the need arises. Thanks again!
My daughter had her vehicle serviced here and John was great. He kept us informed along the way and we were very pleased with the outcome!
Chris, thank you for sharing 5-star praise and noting your daughter had a great experience working with John. We appreciate your endorsement and look forward to serving you again in the future. Thanks again!
Excellent service John Love is very polite, he helped with my van all the way through the process of getting the van fixed
Victor, thanks for sharing 5-star praise and noting John was polite and easy to work with. We appreciate your feedback and we're always here to assist you when the need arises. Thanks again!
I have used the services of Dallas Collision Center at least three times. Their services are perfect and the staff are the best.
John, thank you for sharing 5 stars! We're glad to hear our team is the best! We appreciate your endorsement and look forward to serving you again in the future. Thanks again!
Great work and John was very nice and kept me updated throughout the whole process.
Britney, thank you for sharing 5 stars! We're happy to hear John is nice and communicative! We appreciate your endorsement and look forward to serving you again in the future. Thanks again!
Analyzing 6,654,9576.7M ReviewsFor 18,63618.6K Experts
